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Local Reviews
for Wall Township, NJ
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Jack - Wall Township, NJ
Punctual. Polite and knowledgeable. Recommended
Good service and advice
Robert - Wall Township, NJ
great
Barbara - Wall Township, NJ
Great service
Charles - Wall Township, NJ
Very informative.
lip service
Dante - Wall Township, NJ
To have a technician tell me that the unsatisfactory refrigerator freezer drawer door is how it came out of the factory is a colossal waste of time. I can't believe that Frigidaire manufacturing Quality Control let a poorly designed part pass.
Defective Evaporator replacement
Ryanne - Wall Township, NJ
Tyler was great!
Excellent all around!
Alli - Wall Township, NJ
Chris H.
KITCHEN WHIRLPOOL JMDFS24GS00 "CH - unit needs new stop switch {W11199805}, drawer gear {W11199810} 2 man on return; ordrng 1 W11199805 (STOP SWITCH) and 1 W11199810 (DRAWER GEAR)"
Chris H.
REFRIG/FREEZER WHIRLPOOL WRT314TFDW00 "CH - unit shows signs of low charge/possible ss leak. Needs new compressor {WPW10507886}, mounting kit {482801}, drier {W10843121}, sealed system tech and extra time on return; ordrng 1 482801 (MOUNTING KIT) and 1 W10843121 (DRIER) and 1 WPW10507886 (COMPRESSOR )"
Chris H.
DISHWASHER KITCHENAID KUDE40FXSP0 "CH - unit had torn door gasket. Installed new gasket {W10300924V} from truck stock. Tests good. Charged customer servic fee $114.95, part $60.83, labor $75, tax $16.61, total $267.39. Customer paid in full by credit card, ref# 1588990362"
Chris H.
REFRIG/FREEZER JENN-AIR JFFCC72EFP02 "CH - found ice bin with large clump of ice in rear, causing arm to stop im from producing more ice. Advised customer to empty ice bin periodically to avoid clumping. Went over resting water filter. no functional issues found at this time, unit tests good"
Chris H.
REFRIGERATOR WHIRLPOOL WRF550CDHZ00 CH - installed new rh rc door gaskets - tests good. Ice chute and auger functioning normally. No other functional issues found at this time.
Chris H.
WASHER MAYTAG MVWX655DW1 "CH - installed new hub, calibrated unit and ran through diagnostic cycle - tests good"
Chris H.
REFRIG/FREEZER JENN AIR JB36NXFXRE01 "CH - problem has resolved itself since initial visit - ui is registering door switch normally. Replacement ui not needed. Unit tests good, no functional issues at this time."
Chris H.
WASHER MAYTAG MVWX655DW1 "CH - found teeth on inside of hub completely worn down, not connecting with drive shaft in spin. Unit needs new hub hub {W10528947}; ordrng 1 W10528947 (HUB)"
Tyler S.
WASHER WHIRLPOOL WTW8800YC0 Customer declined service charges at this time.
Chris H.
REFRIGERATOR WHIRLPOOL WRT511SZDB00 "CH - unit is being used in a non-climate controlled garage. Advised customer that unit is not intended for use in that setting. Unit appears to also have damage to liner, possibly caused by installation. Advised customer to contact retailer to resolve if he was sold a unit under the pretense that it could be used in garage. Documented with tradepartners, sr# 7724700623"
Chris H.
REFRIGERATOR KITCHENAID KBFS22EWMS7 CH - icemaker is leaking from front rh corner. Installed new icemaker {W10884390} from truck stock - tests good. Advised customer to discard any ice produced in first 24 hours.; used 1 W10884390 (ICEMAKER) from stock
Chris H.
DISHWASHER KITCHENAID KUDE20FBSS CH - unit is leaking due to oversudsing caused by built up detergent residue in sump. Large amount of residue visible in drain line. Advised customer to use vegetable oil trick and periodic clean cycle with affresh to resolve
Vincent D.
72" BM KITCHENAID KRFC302EBS00 Vd cust complaint is when they pull on freezer handle on left side door opens uneven called tech and was advised to inform cust that it is manufacture design and to not change anything Ref # 7724682475
Chris H.
DRYER MAYTAG MGD5630HC0 "CH - belt is hitting rh side panel at seam point on drum when in use. Found rh side panel slightly bowed inwards in middle. Called techline to report, sr# 7724643929. Unit needs new right side panel. No parts break down on Marcone or Servicematters. Called Marcone customer service - they are contacting WP to find part# and will call back to office once resolved. Repair would require 2 job count; O-emld tckt"
Chris H.
REFRIGERATOR KITCHENAID KBSD618ESS01 "CH - damaged wheel is actually front rh, ant lh. Upon initial diagnosis, i thought that repair would be possible with 2 techs - upon further inspection, found that support has multiple screws on inside upper edge that would require entire unit to be lifted significantly higher in that side than originally anticipated. Needing access to the support that runs the entire depth of unit, and proximity of water filter housing, water lines, and wiring harness makes using a jack to lift unit from the side very dangerous. Called techline for suggested repair procedure, sr# 7724394175. Techline recommends since this is not currently a functional issue, repair should not be done at this time. If unit ever needs to be pulled out for another repair, support could be changed at his time. The safety and potential damage risk outweigh the need for this repair at this time. Advised customer of this. No other functional issues found at this time"
Chris H.
RANGE - GAS KITCHEN AID KGSA906PSS00 "CH - no detectable gas leaks. Burners are functioning normally. Bake and broil both igniting normally - ran bake at 325 - tests good. Found no stored error codes. No functional issue found at this time. Customer paid service fee plus tax, $122.57 total by credit cad, ref# 1488740415"
Chris H.
REFRIGERATOR KITCHENAID KBRO36FTX00 CH - installed new control and control box/ui - tests good. Set temperatures to recommended and advised customer to allow 24-48 hours for temperatures to normalize. Customer paid balance of $1154.23 by check# 7612
Chris H.
REFRIGERATOR KITCHENAID KBSD618ESS01 "CH - unit has crack in front lh wheel. Unit is a built in. It is currently installed and level. Unit needs new lh support {W10860229}, two techs and extra time on return; ordrng 1 W10860229 (SUPPORT)"
Chris H.
REFRIGERATOR KITCHENAID KBRO36FTX00 "CH - unit needs new control board {W10801767}($342.88) and user interface/control box {W10468945}($604.63). Gave customer estimate for repair: service fee $114.95, labor $135, parts $947.51, tax $79.33, total $1276.79. Customer paid service fee plus tax, $122.57 by check # 7608"
Chris H.
OVEN WHIRLPOOL WOS11EM4EB00 "CH - found unit doa. Unit has a large amount of smoke damage/soot along top font area of oven compartment and inside control panel vent. Appears that something was burnt inside oven. Thermal fuse is blown - needs o be replaced to chck for any underlying issues or control failure. Unit has melted door switch, control vent cover, and warped ui membrane. Needs new membrane {W10694998}, door switch {W10784805}, vent {4448547}, thermal fuse {W10794084}. Called WP safety to make report - sr# 7724131075.; ordrng 1 4448547 (VENT) and 1 W10694998 (MEMBRANE) and 1 W10784805 (DOOR SWITCH) and 1 W10794084 (FUSE)"
Chris H.
WASHER MAYTAG MVWB765FW1 "CH - found unit with stored f0e3 and f8e1 error - found hot water valve turned off at the wall. Opened hot water valve, ran through diagnostics - tests good. No other functional issues found at this time"
Vincent D.
WASHER MAYTAG MVWB300WQ0 Vd tested unit found no issues at this time collected trip 122.56 paid in full by check # 1516
Chris H.
WASHER MAYTAG MVWB835DW4 "CH - no visible leaks from hoses, pump, or tub. Unit has stored f0e3 error code - overload. Ran unit through diagnostic cycle - when hot eater valve is opened, water came out of dispenser at high pressure, overflowing dispenser drawer and spraying off to the side along top of tub ring. Attempted to partially close shut off valve at wall, to no effect. Advised customer that if problem continues, to contact a licensed plumber and take pictures of leak to document. No other functional issues found at this time"
Chris H.
MICROWAVE JENN-AIR JMV8208CS2 CH - installed updated interlock assembly - tests good. No other functional issues found at this time
Eric P.
REFRIG/FREEZER WHIRLPOOL WRF990SLAM00 "Ep-unit unplugged upon arrival. Plugged unit in and checked pressures, -22L/78H. Recovered very little charge.vacuumed system and recharged-5.5oz. Pressures of .4L/149.3H. Customer stated chemical smell in f/c after previous repair. Pressures and temps good, if failure re-occurs change f/c evap p#WPW10608485"
Tyler S.
WASHER MAYTAG MVWX655DW0 "Installed new gearcase and basket, tests good. Whirlpool gave concession to cover cost of gearcase. Customer owed $3.93 after gearcase being covered. Paid with cash."
Tyler S.
REFRIG/FREEZER WHIRLPOOL KRFF507ESS01 Installed new fan harness in RC and located thermistor properly. Advised to allow time for proper cooling and ice production.
Tyler S.
RANGE JENN-AIR JGS1450FS0 "Moved both bake and broil electrodes closer to burner tube, was having intermittent problems with both not igniting. Interior oven light has flickering issue. Service pointer says to replace ACU. ; ordrng 1 W11297271 (CNTRL-ELEC)"
Chris H.
REFRIGERATOR WHIRLPOOL PTB1953GRW "CH - tested lightbulb socket - found 120 vac with door switch in open position, trace voltage with it closed. Switch is functioning normally. Bulb overheated due to door not closing fully - no functional issues found at this time. Unit tests good"
Chris H.
DRYER MAYTAG MGDB835DW3 "CH - found unit with broken drum belt. Break was clean - no scratches on surface of belt. Replaced belt, tightened idler pully, and adjusted belt switch. No other functional issues found. Ran unit, tests good, no faults. Charged customer service fee $114.95, labor $90.00, tax $13.58, total $218.53. Customer paid in full via cc, ref# 1405350340"
Chris H.
72" BM KITCHENAID KRFC302EBS00 "CH - tightened rc door handles. All doors are functioning as designed, opening and closing normally, and sealing fully. Unit tests good. No other functional issues found at this time."
Tyler S.
FREEZER WHIRLPOOL WRX735SDHZ01 "Very minimal amount of frost on left side of freezer. Checked for deformities in gasket/door. Everything looks good. Advised on not loading food directly in-front of baffle in RC or food can freeze. Showed customer How to adjust compartment temps, no functional issue found."
Chris H.
MICROWAVE KITCHENAID KMBD104GSS00 "CH - unit has intermittently issue with door reopening when closed, sometimes fully. Also, timer is intermittently erratic, adding time to normal cycle without outside input. Unit needs new switch {W11199805}, control {W11201148}, control {W11201143}, 2 man and extra time on return; ordrng 1 W11199805 (SWITCH) and 1 W11201143 (CONTROL) and 1 W11201148 (CONTROL)"
Chris H.
REFRIG/FREEZER WHIRLPOOL WRF990SLAM00 "CH - unit has signs of a sealed system leak. Symptoms consistent with service pointer W10666205C. Unit needs new evaporator {W10917531}, compressor {W10276644}, drier {WPW10143759}, sealed system tech and gasket xtra time on return; ordrng 1 W10276644 (COMPRESSOR) and 1 W10917531 (EVAPORATOR) and 1 WPW10143759 (DRIER)"
Tyler S.
WASHER MAYTAG MVWX655DW0 "Unit has a faulty gearcase and wash basket drive hub. Ordering both. Basket warrantied for 10 years. Grand total $525.16. Customer paid half $262.58 by card. Owes other half on return. Trip $114.95, Gearcase $242.58, Labor $135.00, tax $32.63 ; ordrng 1 W10752719 (BASKET) and 1 W11035751 (GEARCASE)"
Chris H.
WASHER MAYTAG MVWC415EW1 "CH - upon arrival, found rodent feces around and under unit. Explained to customer that we can not work on a unit with evidence of rodent infestation. Advised customer to contact a licensed exterminator to treat infestation before any work can be done on unit. No service work performed."