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for Wayne, NJ
Suhail - Wayne, NJ
The serviceman Jerry was great
Great technician as well as service.
Yvette - Wayne, NJ
Emily - Wayne, NJ
Carol - Wayne, NJ
Tech Needed help removing wall oven before and after repair also difficult going back into space a very tight fit but they had a lot of patience and did finally get it back into place Also helped with appliance safety department to help get cost covered .... there should have never been a question by Kitchen aid to cover this cost as to this glass shattered everywhere and someone could have gotten seriously injured Techs were still picking up glass while doing repair we have had ovens for 20 plus years and when you self clean them ever experienced anything like this it was Explosive shards of glass everywhere I’m actually apprehensive to use self clean Now....The only negative I have about service is think it’s ridiculous to charge a fee to clean oven glass before installing new interior glass the amount was absurd and Of course I would never ever pay for something like that it should be a courtesy on company part Not Techs fault Dan Marc have that policy. However these Techs were absolutely Great and personable a pleasure to deal with would request them again if ever needed so I thank them.
George - Wayne, NJ
Sam is great!
Deborah - Wayne, NJ
Knowledgeable technician, very nice and great to work with
Good service technician
Vera - Wayne, NJ
We have had an ongoing problem with our dishwasher. Jerry was sent by Dan MARC To repair the dishwasher. He was a pleasure to deal with. He was knowledgeable. He was a true gentleman
Nanci - Wayne, NJ
Service reps very professional courteous and helpful
Karen - Wayne, NJ
Prompt responsive and informative
Zlatko - Wayne, NJ
REFRIG/FREEZER WHIRLPOOL ED2KHAXVQ01 Diagnosing unit icemaker is working the emitter board is not working jumped out the icemaker to see if I can get cycle going or to see what cycle the icemaker is on but the infrared turned off at the point stating that the emitter needs to be replaced unit will not cycle without the emitter.... W10757851; ordrng 1 W10757851 (EMITTER BOARD)
OVEN WHIRLPOOL WEG745H0FS0 Replaced board for baking and broil which is completely underneath the stove top had to disassemble basically the whole unit to get that board and tested unit with customer everything working as it should....
M/W OTR KITCHENAID KMHC319ESS3 Hv cap replaced unit tested ok; used 1 W10561770 (HV CAP) from stock
DISHWASHER KITCHENAID KUDE60FXSS1 Wash motor pump replaced tested ok
M/W OTR KITCHENAID KMHC319ESS3 Used part number W10561770 hi voltage capacitor which came out of Jerry’s truck please replace to Jerry’s truck I voltage capacitor was not working causing no heat in the microwave unit is repaired
WASHER MAYTAG MVWX700XL2 Installed actuator checked op ok.; used 1 WPW10006355 (ACTUATOR) from stock
DISHWASHER WHIRLPOOL WDT730PAHZ0 Spoon under float. Tested ok Only error code is for no water
DISHWASHER KITCHENAID KUDE60FXSS1 Pump motor s defective; ordrng 1 WPW10328224 (pump&motor)
WASHER MAYTAG MVWB766FW1 Installed valve checked operation ok.
REFRIG KITCHEN AID KRFC300ESS01 Install parts test it is working good
DISHWASHER KITCHENAID KDTE334GPS0 Upper rack rail assembly was broken replaced used part number w11259786 tested everything working as hard; used 1 W11259786 (TRACK) from stock
REFRIG/FREEZER WHIRLPOOL WSF26C2EXY02 Installed new door instructed customer
LAUNDRY WHIRLPOOL MVWC565FW1 FOUND CODE F7E6 F7F7 Reset main control and check ok.
REFRIG KITCHEN AID KRFC300ESS01 Need part ; ordrng 1 WP12575501 (SWITCH LIMIT) and 1 WPW10585703 (FASCADE)
MICROWAVE KITCHENAID KEMS308SSS05 Turn table gasket and inner glass replaced tested ok
WASHER MAYTAG MVWX655DW "F5 E1 lid lock, F8 E 5 hot and cold reversed.... switch waterlines from hot to cold and cold to hot by unit needs lead lock assembly...Checked truck stock and do not have available...; ordrng 1 W10682535 (LID LOCK)"
WASHER MAYTAG MVWB765FW3 F3 E2 error code... Ohmed out the sensor on the main PCB for the water valve assembly reading 015 ohms not enough homes should we eat up to 400 Ohms to run the water valves need water valve assembly; ordrng 1 W10758828 (WATER INLET VALVE)
OVEN WHIRLPOOL WEG745H0FS Unit baking was preheating up to degrees but then would turn off and would not go back up to the recommended temperature of 350 change igniter baking igniter tested unit also did a test on the actual arrange temperatures are accurate unit repaired; used 1 W10324262 (IGNITOR) from stock
REFRIG/FREEZER WHIRLPOOL GI7FVCXWY00 Installed water valve assembly assembled the whole top end of the refrigerator again tested unit still leaking; ordrng 1 WPW10216070
REFRIGERATOR KITCHENAID KSCS25FKSS01 Replaced hose down to the water valve assembly with metal insert and also new tube fill tube for the icemaker was completely frozen over including a little bucket that fills the icemaker
WASHER MAYTAG MVWB766FW1 Recalabrate an diagnostic op ok.
DRYER ROPER RGD4516FW0 Repaired hinge checked operation ok.
REFRIGERATOR KITCHENAID KSSC42FTS03 Replaced main PCB above unit and also the evaporator motor fan tested unit everything working as it should
REFRIG/FREEZER KITCHENAID KSSC48QVS10 This refrigerator is a 2 count and 2 man job this is a wall unit which needs to be pulled out in order to change the freezer side skin customer has product in house please also send myself with Samuel C Who was the previous technician to replace the refrigerator side skin.. customer will be available on the 26th for a rescheduled appointment..Customer also wanted this to be a 2 man job because the previous technician had a hard time doing the refrigeration compartment; O-emld tckt
REFRIGERATOR KITCHENAID KSCS25FKSS01 Leak was coming from the tube that goes into the refrigerator for the icemaker... ordered some parts and sent a customer the estimate; ordrng 1 4387491 (insert) and 1 W10823511 (tube-water) and 1 WP2203024 (tube-inlet)
REFRIGERATOR WHIRLPOOL GI7FVCXWY00 "Bracket, Water System customer stating that there still leakage did not see it but dampness on the top part of the compartment did not see drips as the customer stating; ordrng 1 W10214813 (BRACKET WATER SYSTEM) and 1 W10216070 (reservoir)"
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Realign bin back into track to make contact to auger motor .tested ok
DISHWASHER WHIRLPOOL WDT710PAYM6 Drain pump cleaned unit heater tested ok
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Tighten set scew ok
REFRIGERATOR WHIRLPOOL WRT318FZDM02 Per customer everything is frozen.no matter what setting if c/b ordrer control. Replace thermistor ; used 1 W10838965 (THERMISTER) from stock
RANGE JENN-AIR JIS1450DP1 Sensor oven replaced tech local purchase at tribes bake oven element that was broken tested ok; pckd up 1 W10779716 (elmnt-bake)
N/A N/A MEDC215EW1 Advise changing vent rigid style all bent and crush Uint heating ok
FREEZER WHIRLPOOL WRS321SDHZ01 Install kickplate only door flap for filter closing completely tested ok
WASHER WHIRLPOOL WFW94HEXW0 Damaged motor control customer does not want to repair.
WALL OVEN KITCHEN AID KODC304EBL00 Found lower oven thermostat bad installed thermostat from truck stock.; used 1 8300802 (thermostat) from stock
DISHWASHER KITCHENAID KDTE304DSS1 Upper rack ;rails l/r hand replaced unit tested ok
WSH FRT/LOAD WHIRLPOOL WFW9500TW03 "Damage dispenser ,flowmeter and actuator.; ordrng 1 W10157886 (dispenser complete) and 1 WPW10110225 (flowmeter) and 1 WPW10352973 (switch-dis)"
DISHWASHER WHIRLPOOL WDT750SAHZ Drain pump replaced tested ok
REFRIGERATOR WHIRLPOOL KSSS42DWX01 "Unit needs icemaker(4317943) and inlet valve(1113103, part is discontinued, NLA). Customer to pay trip charge..."
RANGE WHIRLPOOL WFG320M0BS3 Ck oven can’t confirm customer complaints Preheat oven to 350F Let it run for 30 min works as designed Only smell experience was from grease spills in oven Customer have to clean the oven
REFRIGERATOR WHIRLPOOL KRFC302EBS0 Installed doors
WASHER WHIRLPOOL WTW6600SW2 Replaced for damper sharp assemblies on machine Graham is a lot tighter very loose with all damper shocks on
REFRIGERATOR KITCHEN-AID KSSS42FJW00 Reference # 7724183033... diagnosing the unit the freezer compartment and evaporator fan was working but the evaporator was completely frozen over defrost it is much is I could need defrost temperature sensor which I did not have in the truck...#2006755; ordrng 1 2006755 (defrost bimetal)/ part NLA/ crossed number to 4387490
RANGE JENN-AIR JIS1450DP1 Control board and insert replaced but istill not reaching pre heat 350 stops at 315; ordrng 1 W10833885 (sensor) and 1 W11238400 (BROIL ELEMENT )