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for Wayne, NJ
Edward - Wayne, NJ
Unhappy with 3 hour window and not being more accommodating to people’s personal schedules
Cynthia - Wayne, NJ
Fantastic company - exceptional techs
Nicole - Wayne, NJ
Dan Marc is a pleasure to deal with. They deliver excellent customer service. Their techs are professional, competent and solve the problem.
John - Wayne, NJ
Excellent service, very knowledgable and pleasant personality.
Arthur - Wayne, NJ
Suhail - Wayne, NJ
The serviceman Jerry was great
Great technician as well as service.
Yvette - Wayne, NJ
Emily - Wayne, NJ
Carol - Wayne, NJ
Tech Needed help removing wall oven before and after repair also difficult going back into space a very tight fit but they had a lot of patience and did finally get it back into place Also helped with appliance safety department to help get cost covered .... there should have never been a question by Kitchen aid to cover this cost as to this glass shattered everywhere and someone could have gotten seriously injured Techs were still picking up glass while doing repair we have had ovens for 20 plus years and when you self clean them ever experienced anything like this it was Explosive shards of glass everywhere I’m actually apprehensive to use self clean Now....The only negative I have about service is think it’s ridiculous to charge a fee to clean oven glass before installing new interior glass the amount was absurd and Of course I would never ever pay for something like that it should be a courtesy on company part Not Techs fault Dan Marc have that policy. However these Techs were absolutely Great and personable a pleasure to deal with would request them again if ever needed so I thank them.
George - Wayne, NJ
Sam is great!
Deborah - Wayne, NJ
Knowledgeable technician, very nice and great to work with
Good service technician
Vera - Wayne, NJ
We have had an ongoing problem with our dishwasher. Jerry was sent by Dan MARC To repair the dishwasher. He was a pleasure to deal with. He was knowledgeable. He was a true gentleman
Nanci - Wayne, NJ
Service reps very professional courteous and helpful
Karen - Wayne, NJ
Prompt responsive and informative
Zlatko - Wayne, NJ
DRYER GAS WHIRLPOOL WGD4800BQ2 Found drum rollers worned out .repkace ok; saved tckt
WASHER WHIRLPOOL CAE2795FQ0 Advise of overloading and off balance load
DISHWASHER KITCHENAID KDPE234GPS0 Advise no drying agent in compartment must have for assisting the drying
WASHER WHIRLPOOL WTW5000DW1 Noisy on wash and spin needs wash plate drive pulley and gearcase. 2cc; ordrng 1 W10721967 (DRIVE PULLEGY) and 1 W10752283 (WASH PLATE) and 1 W11035751 (GEARCASE)
D/WASHER UNDCTR WHIRLPOOL WDT780SAEM1 Installed soap dispenser and main PCB running diagnostics no air codes detected unit is repaired
REFRIG/FREEZER WHIRLPOOL WRS571CIDM02 Water filter cartridge is extremely hard to pull out spring and sign to the housing seems to be broken please review parts for repair... customer education on how to use the air temperatures and change temperatures and diagnosing the rest of the refrigerator; ordrng 1 W10394053 (FILTER HOUSING)
DRYER WHIRLPOOL LGQ8611LWC 3406725 timer needed to complete the repair George picked up and dropped it off to me at customers unit repaired; used 1 3406725 (TIMER) from stock
REF BOT/MT 20CF KITCHEN-AID KRFC300ESS01 "Unit right side door seal ripped causing room temperature air to enter causing frost inside refrigeration compartment or condensation; ordrng 2 W10443225 (DOOR SEAL,..RIGHT SIDE)s"
OVEN KITCHENAID KODE500ESS04 Outer door panel replaced unit tested ok
DISHWASHER WHIRLPOOL WDT970SAHZ0 Replaced defective motor pump replaced defective control replaced defective latch
REFRIGERATOR JENN AIR JFC2290REP02 Adjusted and level unit instructed customer
DRYER WHIRLPOOL WGD95HEDW1 Replaced exhaust thermistor and also control board seems like it was a control board all along running unit everything working as it should unit is repaired
DRYER WHIRLPOOL KGHS01PWH3 Installed fuse checked operation ok.; used 1 WP3392519 (FUSE) from stock
DISHWASHER WHIRLPOOL WDF330PAHW2 Unit drain pump cleaned unit tested ok
REFRIG/FREEZER WHIRLPOOL WRT311FZDW01 "Customer stating that there was frosting inside the freezer compartment,.. please review previous history on this ticket... frosting was found on the half of the evaporator from previous technicians pictures need valve and UV filter.... please review the parts needed for the repair; ordrng 1 432332 (SERVICE VALVE) and 1 FREON and 1 W10143759 (UV DRIER)"
DRYER WHIRLPOOL LGQ8611LWC You need to push the start button in order for unit to be repaired please review part number... try and make an appointment with customer but she’s only available after four or on Saturday I advise customer that the office will give her a call to discuss a time and day with office; ordrng 1 3398095 (PUSH TO START BUTTON)
DRYER MAYTAG MGDX655DW1 Customer stating nothing was working I checked voltage going to the unit was at 120 V no problem / found a loose connection by the main board tightened all connections made sure everything was running good unit started up heating properly unit is repaired...
REFRIG KITCHENAID KRMF706ESS01 Customer had temperature at 40° on refrigerator and chew on the freezer compartment customer education set the proper temperatures on refrigerator and freezer also customer was concerned about little rustic spots on the freezer door I had magic eraser with some stainless steel cleaner and clean spots off easily advise on some cleaning products to the customer no defects found with unit unit is repaired
DRYER GAS WHIRLPOOL WGD9500TW3 Tested unit on normal on bulky itemsAnd heavy duty checked quick refresh time dry super delicate and casual setting this unit other than time differences is heating up properly as should...no defect found.. customer stating that PC Richards has been out to this house roughly about five times and nothing was resolved no defects found with unit heating up properly working as it should calling tech-support and to report...SR# 7725099864
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 LED in the freezer compartment was burnt out causing the other series lights not a function unit is repaired... used door switches as well
DISHWASHER JENN-AIR JDB9000CWP1 Soap dispenser leaking jet dry also needs lower rack wheels; ordrng 1 W11032769 (SOAP DISPENSER ) and 4 WPW10195417 (wheel)s
REFRIGERATOR WHIRLPOOL ER8GHKXMS03 Replaced ice maker kit advise customer to wait a couple hours for a trade a fill and to harvest ice should be working as designed unit is repaired..
DISHWASHER WHIRLPOOL WDT730PAHZ Upper rack adjuster replaced unit tested ok; used 1 W10712395 (ADJUSTER) from stock
DISHWASHER KITCHENAID KDTE104ESS1 "SR # 7725010665.....Call tech-support one running diagnostics to test a new sump and pump assembly still not working more on some and pump assembly extremely hard burnt finger trying to double check per tech support,...sump pump defective...; ordrng 1 W10605057 (SUMP AND PUMP ASSY) and 1 W10833931 (CONTROL-ELECTRIC)"
LAUNDRY WHIRLPOOL WFW85HEFW1 "Ran diagnostic operation ok,no error codes."
WASHER WHIRLPOOL WTW5000DW1 Unclogged pump checked operation ok.
REFRIGERATOR WHIRLPOOL WRX735SDBM02 Customer had a little problem removing the old water filter and needed to be advised how to insert the new water filter job is complete checked refrigerator no issues found with refrigerator running as it’s designedPlease mail customer a copy of the receipt for the American Express charge thank you....
REFRIG/FREEZER KITCHENAID KFIS20XVMS6 Diagnosing the unit the control is on lock precision reset circuit breaker twice did not reset need user interface which is not available at this time or the touchpad which is not available also main PCB should resolve issues with refrigerator providing customer with an estimate...main PCB needed # WPW10312695./ Additional part may be needed/ Evap fan motor W10850438 $181.72. customer will give office a call after discussing with husband...
WASHER WHIRLPOOL WTW4955HW1 Recalabrate checked operation ok.
REFRIG/FREEZER WHIRLPOOL WRF540CWHZ01 I readjusted themullion... raised up a little bit was not hitting the top of the refrigerator mount where it opens and closes unit is repaired....
M/W OTR AMANA n/a When disassembling the computer from the microwave noticed that the threaded wiring that goes from the user interface to the main PCB half of it was connected and a half of it was not I miss this the previous visit but put back in place and tested unit everything working I should know parts actually needed for this repair...
DISHWASHER MAYTAG MVWB865GC0 Customer had a concern with water leaking from the soap dispenser tray on the top loader washing machine explained about the water dripping and also customer education did calibration on top load washing machine excellent condition no defects found no error codes everything is running perfectly as it should
DISHWASHER KITCHENAID KDTE104ESS You need some motor not working at all and also got an error code of 7148 heater element please review parts...; ordrng 1 W10696509 (HEATER ELEMENT) and 1 W11085683 (PUMP AND MOTOR)
OVEN WHIRLPOOL WFG525S0HZ1 Customer stating that they smelled gas coming from the Range tested baking and broiling everything lit up assured should not have any gas smell tested all burners then customer stated that PSE and G came and also had a gas detector did not report any gas issues but may have hit one of the knobs accidentally which cause the gas to come out by unit is working fine no defects found
M/W OTR AMANA n/a Unit display user board not functioning properly need to replace user interface and main PCB; ordrng 1 W10849846 (MICRO COMPUTER) and 1 W10918931 (USER INTERFACE)
REFREGERATOR KITCHENAID KRFC302ESS00 Installed new electronic damper
REFRIGERATOR KITCHEN AID KRFF507ESS01 Replaced ice maker assembly advise customer to wait at least 24 hours for ice to harvest
DISHWASHER KITCHENAID KDTE104ESS3 Found broken adjusters s23010; used 2 WPW10546503 (ADJUSTER) from stock
WASHER WHIRLPOOL WFW92HEFW0 Recalabrate checked operation ok.
WASHER WHIRLPOOL WFW8400TW00 "Put unit on rinse and spin and also on drain and spin to hear the noise that the customer was stating her the rattling could possibly be from the drain pump or drum roller Maybe lose 2 man 3 count,... this unit is in a small tight hallway not much room to maneuver in order to move washing machine and a place to have access to the back of it could not diagnose properly please review all pictures this is a belt drive motor front load washing machine noise could be drain pump or loose pulley in back of the drum The drum had some play on it was able to move it up-and-down where it felt loose as well....; ordrng 1 8533999 (NUT,..PULLY) and 1 8540088C (PULLY) and 1 8540090 (GASKET) and 1 8540357 (BASKET) and 1 W10112663 (TUB REAR) and 1 W10130913 (DRAIN PUMP)"
WASHER WHIRLPOOL WFW72HEDW0 Door lock issues with washing machine front loader needs a new door lock assembly; ordrng 1 WPW10443885 (DOOR LOCK ASSY)
OVEN MAYTAG 0 Diagnosed bake and broil future seems to be working fine customer was concerned about an F3 era code tried looking for a tag everywhere on unit and nowhere to be found just picture part number on above the clock itself on the control board not unit is working as designed parts are no longer available for this unit
DRYER MAYTAG MGDB850YW1 "Installed idler pulley checked op.ok,customer states has contract will contact office.; used 1 279640 (idler pulley) from stock"
WALL OVEN WHIRLPOOL WEG745HOFS0 Replaced defective bake burner