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Local Reviews
for Wayne, NJ
Powered by Fluid LOCALExcellent service
Eliot - Wayne, NJ
The technician Sam was first rate. Diagnose the problem immediately. Went out of his way to be certain I was satisfied. Extremely helpful.
Excellent Service
Theresa - Wayne, NJ
My appointment was scheduled directly by Kitchenaid but I would hire Dan Marc directly in the future. The customer service received from both the office staff and from the technician were professional and friendly. I had several questions before the appointment and all were answered in detail by Diane. She needed to call me back for one issue and returned the call promptly within a few minutes. Sam was extremely punctual and not only did I receive an automated call that was on his way, he called himself as he left the prior appointment. He was neat and cleaned up after himself and explained to me exactly what was wrong and how he repaired it. I would definitely recommend!
Great service
Lincoln - Wayne, NJ
George
George - Wayne, NJ
thedon088
Edward - Wayne, NJ
Unhappy with 3 hour window and not being more accommodating to people’s personal schedules
Cynthia - Wayne, NJ
Fantastic company - exceptional techs
Nicole - Wayne, NJ
Dan Marc is a pleasure to deal with. They deliver excellent customer service. Their techs are professional, competent and solve the problem.
John
John - Wayne, NJ
Excellent service, very knowledgable and pleasant personality.
Arthur - Wayne, NJ
Great service
Suhail - Wayne, NJ
The serviceman Jerry was great
Great technician as well as service.
Yvette - Wayne, NJ
Great service
Emily - Wayne, NJ
Great service!
Carol - Wayne, NJ
Tech Needed help removing wall oven before and after repair also difficult going back into space a very tight fit but they had a lot of patience and did finally get it back into place Also helped with appliance safety department to help get cost covered .... there should have never been a question by Kitchen aid to cover this cost as to this glass shattered everywhere and someone could have gotten seriously injured Techs were still picking up glass while doing repair we have had ovens for 20 plus years and when you self clean them ever experienced anything like this it was Explosive shards of glass everywhere I’m actually apprehensive to use self clean Now....The only negative I have about service is think it’s ridiculous to charge a fee to clean oven glass before installing new interior glass the amount was absurd and Of course I would never ever pay for something like that it should be a courtesy on company part Not Techs fault Dan Marc have that policy. However these Techs were absolutely Great and personable a pleasure to deal with would request them again if ever needed so I thank them.
George
George - Wayne, NJ
Great
Sam is great!
Deborah - Wayne, NJ
Knowledgeable technician, very nice and great to work with
Good service technician
Vera - Wayne, NJ
We have had an ongoing problem with our dishwasher. Jerry was sent by Dan MARC To repair the dishwasher. He was a pleasure to deal with. He was knowledgeable. He was a true gentleman
Induction replacement
Nanci - Wayne, NJ
Service reps very professional courteous and helpful
Karen - Wayne, NJ
Prompt responsive and informative
Whirlpool oven
Zlatko - Wayne, NJ
Sam C.
FREEZER JENN AIR JCD2295KEP Installed new inlet valve check x leaks cycle check ice maker
Elmer A.
WASHER WHIRLPOOL MVWC565FW1 Damaged control.; ordrng 1 W11162438 (cntrl-elec)
Sam C.
REF BOT JEN AIR JCD2295KEP "Unit failed on inlet valve 107.44 ,ice buildup on ice maker and freezer section Labor 120 removed ice test ice maker; ordrng 1 WP67006531 (INLET VALVE)"
Sam C.
REFRIG/FREEZER WHIRLPOOL KRFF507EWH01 "Removed freezer door,defrosted ice installed new evaporator fan motor cycle check"
Clayton G.
KITCHEN KITCHENAID KICU569XSS00 Unit will needs W10857233 $584.80 unit will need power board and user interface control.Wpw10396615. $417.99W10885135 $339.07We covering parts. 2mn 2cthelper/2nd man standard labor 061900 ; ordrng 1 W10857233 (module) and 1 W10885135 (module) and 1 WPW10396615 (display)
Efrain R.
OVEN KITCHENAID KODE900HSS00 Still error code after repair. Tested both oven and no codes coming up. Unit is running ok .called tech support SR7726478307. Since no codes came up while oven on for 1500 mns nothing can be done
Jesse F.
REF BOT WHILPOOL KRFF707ESS01 Parts damaged. O&i parts...; ordrng 1 W10402269 (insert) and 1 WPW10400887 (tray-drip)
Jesse F.
REFRIG/FREEZER MAYTAG MFF2055FRZ00 Found icemaker dislodged and reattached...
Gerry Q.
DISHWASHER KITCHENAID KDTM404ESS2 "Tracks and adjusters replaced unit tested ok; used 1 W11259785 (TRACK), 1 W11259786 (TRACK), and 2 WPW10546503 ("
Elmer A.
WASHER WHIRLPOOL MVWB750YW0 Removed garments from under basket checked operation ok.
Sam C.
REFRIGERATOR KITCHENAID KRFF507ESS01 Pull unit out installed new board control found freezer module failure installed a new truck stock led module level unit cycle check; used 1 W11205083 (MODULE) from stock
Sam C.
REFRIG/FREEZER WHIRLPOOL KRFF507EWH01 973-897-7169 unit with ice buildup failed on evap fan motor; ordrng 1 W11032800 (EVAPORATOR FAN MOTOR)
Eric S.
DRYER WHIRLPOOL WGD5620HW1 Found control not responding power to control ok. Need parts; ordrng 1 W11378949 (CONSOLE ) and 1 W11388045 (CONTROL )
Arden D.
72' BM JENN-AIR JFC2290REM00 "AD. Checked unit, found stuck filter in housing. Adjusted and removed filter. Unit ok."
Gerry Q.
OVEN WHIRLPOOL KODE500ESS01 Thermal fuse replaced unit tested ok; used 1 WPW10545291 (FUSE-THRML) from stock
Elmer A.
WASHER MAYTAG MVWC415EW2 Installed latch checked operation ok.; used 1 W11307244 (LATCH) from stock
Elmer A.
WASHER WHIRLPOOL WFW5620HW0 Installed drawer checked operation ok.
Gerry Q.
MICROWAVE JENN-AIR JMV8208CS Door switch replaced unit tested ok; used 1 W10727360 from stock
Elmer A.
DRYER WHIRLPOOL CGD9050AW0 Air flow restricted per flow tester need to clean vent.must bill trip charge $122.57
Gerry Q.
OVEN WHIRLPOOL MGR6600FZ1 Right hinge replaced unit tested ok
Jesse F.
REFRIGERATOR KITCHEN-AID KRFF305ESS00 "Freezer door closing ok, as well as the alignment. Replaced freezer door switch and tightened all handles...; used 1 W11396033 (LITE ASSY) from stock"
Sam C.
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Instructed customer,sealed gasps in frame with caulking removed cover insulated condenser"
Gabino P.
DRYER GAS WHIRLPOOL WGD8000BW0 Normal mal humming noise check drum belt working ok.
Gerry Q.
DISHWASHER JENN-AIR JDB9200CWP Soap dispenser replaced unit tested ok; used 1 W10861000 (DISPENSER) from stock
Tim S.
DISHWASHER KITCHENAID KDTM354DSS5 Cleared drain hose with gallo gun
Tim S.
WASHER WHIRLPOOL WFW5620HW0 F0e5 off balance. Instructed on loadLeveled unit . Ran test 12 working as designed
Stoyan S.
M/W OTR KITCHENAID KHMS2056SSS04 Unable to verify customer complaints Customer doesn’t allow unit to e plugged in afraid of fire.Need to reschedule ; saved tckt
Jesse F.
REFRIG/FREEZER KITCHEN AID KFCS22EVMS4 Replaced defective damper control...
Efrain R.
WASHER WHIRLPOOL CAE2795FQ0 Advise of overloading and off balance load
Efrain R.
DRYER GAS WHIRLPOOL WGD4800BQ2 Found drum rollers worned out .repkace ok; saved tckt
Efrain R.
DRYER GAS WHIRLPOOL WGD4800BQ2 Found drum rollers worned out .repkace ok; saved tckt
Efrain R.
WASHER WHIRLPOOL CAE2795FQ0 Advise of overloading and off balance load
Efrain R.
DISHWASHER KITCHENAID KDPE234GPS0 Advise no drying agent in compartment must have for assisting the drying
Efrain R.
WASHER WHIRLPOOL WTW5000DW1 Noisy on wash and spin needs wash plate drive pulley and gearcase. 2cc; ordrng 1 W10721967 (DRIVE PULLEGY) and 1 W10752283 (WASH PLATE) and 1 W11035751 (GEARCASE)
Lewis G.
D/WASHER UNDCTR WHIRLPOOL WDT780SAEM1 Installed soap dispenser and main PCB running diagnostics no air codes detected unit is repaired
Lewis G.
REFRIG/FREEZER WHIRLPOOL WRS571CIDM02 Water filter cartridge is extremely hard to pull out spring and sign to the housing seems to be broken please review parts for repair... customer education on how to use the air temperatures and change temperatures and diagnosing the rest of the refrigerator; ordrng 1 W10394053 (FILTER HOUSING)
Lewis G.
DRYER WHIRLPOOL LGQ8611LWC 3406725 timer needed to complete the repair George picked up and dropped it off to me at customers unit repaired; used 1 3406725 (TIMER) from stock
Lewis G.
REF BOT/MT 20CF KITCHEN-AID KRFC300ESS01 "Unit right side door seal ripped causing room temperature air to enter causing frost inside refrigeration compartment or condensation; ordrng 2 W10443225 (DOOR SEAL,..RIGHT SIDE)s"
Gerry Q.
OVEN KITCHENAID KODE500ESS04 Outer door panel replaced unit tested ok
Tim S.
DISHWASHER WHIRLPOOL WDT970SAHZ0 Replaced defective motor pump replaced defective control replaced defective latch
Sam C.
REFRIGERATOR JENN AIR JFC2290REP02 Adjusted and level unit instructed customer
Lewis G.
DRYER WHIRLPOOL WGD95HEDW1 Replaced exhaust thermistor and also control board seems like it was a control board all along running unit everything working as it should unit is repaired
Elmer A.
DRYER WHIRLPOOL KGHS01PWH3 Installed fuse checked operation ok.; used 1 WP3392519 (FUSE) from stock
Gerry Q.
DISHWASHER WHIRLPOOL WDF330PAHW2 Unit drain pump cleaned unit tested ok