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for Wayne, NJ
Christina - Wayne, NJ
The service rep take care of our problem and saved us from having to replace our washing machine.
Jan - Wayne, NJ
I thought charging me 120$ for doing nothing was a giant rip off. When Maytag called they told me I’d only get charged if you did work.
Paula - Wayne, NJ
Great service. Went above and beyond. Very nice as well.
your service man was very helpful and knowladgeble
Jaykumar - Wayne, NJ
very happy as he solved the problem and gace suggestions to prevent suc problems
great service/most efficient tech i have ever seen!
Van - Wayne, NJ
Eliot - Wayne, NJ
The technician Sam was first rate. Diagnose the problem immediately. Went out of his way to be certain I was satisfied. Extremely helpful.
Theresa - Wayne, NJ
My appointment was scheduled directly by Kitchenaid but I would hire Dan Marc directly in the future. The customer service received from both the office staff and from the technician were professional and friendly. I had several questions before the appointment and all were answered in detail by Diane. She needed to call me back for one issue and returned the call promptly within a few minutes. Sam was extremely punctual and not only did I receive an automated call that was on his way, he called himself as he left the prior appointment. He was neat and cleaned up after himself and explained to me exactly what was wrong and how he repaired it. I would definitely recommend!
Lincoln - Wayne, NJ
George - Wayne, NJ
Edward - Wayne, NJ
Unhappy with 3 hour window and not being more accommodating to people’s personal schedules
Cynthia - Wayne, NJ
Fantastic company - exceptional techs
Nicole - Wayne, NJ
Dan Marc is a pleasure to deal with. They deliver excellent customer service. Their techs are professional, competent and solve the problem.
John - Wayne, NJ
Excellent service, very knowledgable and pleasant personality.
Arthur - Wayne, NJ
Suhail - Wayne, NJ
The serviceman Jerry was great
Great technician as well as service.
Yvette - Wayne, NJ
Emily - Wayne, NJ
Carol - Wayne, NJ
Tech Needed help removing wall oven before and after repair also difficult going back into space a very tight fit but they had a lot of patience and did finally get it back into place Also helped with appliance safety department to help get cost covered .... there should have never been a question by Kitchen aid to cover this cost as to this glass shattered everywhere and someone could have gotten seriously injured Techs were still picking up glass while doing repair we have had ovens for 20 plus years and when you self clean them ever experienced anything like this it was Explosive shards of glass everywhere I’m actually apprehensive to use self clean Now....The only negative I have about service is think it’s ridiculous to charge a fee to clean oven glass before installing new interior glass the amount was absurd and Of course I would never ever pay for something like that it should be a courtesy on company part Not Techs fault Dan Marc have that policy. However these Techs were absolutely Great and personable a pleasure to deal with would request them again if ever needed so I thank them.
George - Wayne, NJ
Sam is great!
Deborah - Wayne, NJ
Knowledgeable technician, very nice and great to work with
Good service technician
Vera - Wayne, NJ
We have had an ongoing problem with our dishwasher. Jerry was sent by Dan MARC To repair the dishwasher. He was a pleasure to deal with. He was knowledgeable. He was a true gentleman
Nanci - Wayne, NJ
Service reps very professional courteous and helpful
Karen - Wayne, NJ
Prompt responsive and informative
Zlatko - Wayne, NJ
72' BM KITCHENAID KRFC302ESS00 "Customer states lights were flickering on and off, as well as the display. O&i parts. 2 count on return, unit in tight spot...; ordrng 2 W10830046 (gasket-fip)s and 1 W11396033 (SWITCH) and 1 WPW10120827 (cntrl-elec) and 1 WPW10356039 (cntrl-elec)"
DRYER WHIRLPOOL WGD5000DW3 Damaged burner.; ordrng 1 W10823508 (burner-gas)
WASHER MAYTAG MVWC425BW1 Installed pump checked operation ok.
DRYER WHIRLPOOL WGD6400SW0 Removed object from blower checked operation ok.
WASHER MAYTAG MVWB835DW3 Cracked lid.; ordrng 1 W11259006 (lid)
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Repkace new lh dr ok level drs ok
RANGE KITCHENAID KSGG700ESS1 Remove back panel all good no burned pts or wires ck inside ok took pic of oven.temp ok back wall does have burn marks took pic .cant explain no grease on wall .called safety sr7727225147.
DISHWASHER JENN AIR JDB9000CWP1 Replace defective motor pump and broken wheels lower rack Test it all op ok
REFRIG/FREEZER WHIRLPOOL MSD2351HEB "Unit failed on compressor 363.07 discharge tube 50.00,95.00 freon 595.00 labor customer declines repair"
DISHWASHER WHIRLPOOL KDTM354ESS3 Unit need new motor pump ; ordrng 1 W10805015 (pump&motor)
DISHWASHER MAYTAG MDB4949SDZO Needs motor sump assy and pumping out to qiuck ordering control sump assy; ordrng 1 W10906430 (CONTROL ) and 1 WPW10591570 (SUMP ASSY)
DISHWASHER KITCHENAID KDTM354DSS5 Ck unit not proper installation Disconnect draining house and drain dw in bucket Customer insist is dw problem and try’s to argue even after proof she saw
WASHER WHIRLPOOL WFW94HEXW2 "Found a bad mic, install it test it is working good"
DISHWASHER JENN-AIR JDB9000CWP3 "Replace broken tracks and adj Test it all op ok ; used 1 W11259785 (TRACK), and 1 W11259786 (TRACK) from stock"
DRYER WHIRLPOOL WED95HEXW0 F4e4 error code found open fuse repkace ok; used 1 WP3392519 (FUSE) from stock
WASHER MAYTAG MVWB766FW1 Overload error code reset checked operation ok.
WASHER WHIRLPOOL WFW94HEXW2 I call up tech line spoke Leon sr 7727266090.; ordrng 1 WPW10374126 (cntrl-elec)
WASHER MAYTAG MEDX655DW1 Installed push to start checked operation ok.
DISHWASHER JENN-AIR JDB9000CWP1 Broken wheels on lower rack electrical problem on cntrl board and motor not working Order all parts ; ordrng 1 W10854215 (cntrl-elec) and 4 WPW10195417 (wheel)s and 1 WPW10605057 (pump and motor assy)
DISHWASHER MAYTAG MDB8959SFZ4 "Upper rack adjusters replaced unit tested ok; used 1 W11259785 (TRACK), and 1 W11259786 (TRACK) from stock"
DRYER MAYTAG MCG8000AWW Installed belt checked operation ok.; used 1 341241 (belt) from stock
RANGE JEN AIR JGS8750ADB "Unit is all rusted, that why I ordered all parts , I call up the office .; ordrng 1 74005344 (CAP BURNER) and 1 74005349 (CAP BURNER) and 1 74005993 (VENTURE ) and 1 74006016 (VENTURY) and 1 74006019 (VENTURE) and 4 74006032 (NUT)s and 1 74007184 (burner- ba) and 1 74007185 (BURNER BASE) and 1 74007186 (burner- ba) and 1 74007191 (CAP BURNER) and 1 74007196 (cap-burner) and 1 746018 (VENTURY) and 1 WP74007203 (cap-burner)"
WASHER WHIRLPOOL WFW94HEXW2 "Need parts,; ordrng 1 W10427967 (cntrl-elec)"
RANGE WHIRLPOOL WFG320M0BS3 Replace broken glass and defective cntrl Test it all op ok
DRYER MAYTAG MGDB766FW Ran diagnostic operation ok no error codes.
WASHER MAYTAG MVWB766FW1 Reset spin cycle checked operation ok.
WASHER MAYTAG MVWB765FC3 Found code F8E3 F7E9 F0E3 F2 E1 reset main control and check ok
RANGE WHIRLPOOL WFG320M0BS3 Glass broke and cntrl melts Order new parts ; ordrng 1 W11105139 (brkt-glass) and 1 W11126814 (CNTRL ) and 1 W11176456 (GLASS DOOR ) and 1 WPW10481433 (nameplate)
REFRIGERATOR KITCHENAID KFIV29PCMS02 "Check unit , unit is low on temperature, unit will need compressor, but customer will call back, if he wants to fixed, ( customer is no happy with unit) he have all different complaints."
WASHER MAYTAG MVWB755YL0 "Needs outer cabinet slice, also needs tub jobAdvised to replace unit"
DISHWASHER WHIRLPOOL WDT975SAHZ0 Dent in tank. Also needs studs & screws for handleForward report to Marilyn at Reno’s. Do not order anything Requires specialist 2- count ; O-emld tckt
REFRIG/FREEZER KITCHENAID KSC24C8EYY02 Need parts; ordrng 1 4387444 (evap repar) and 1 W10309988 (compressor) and 1 WPW10643261 (evaporator)
WASHER WHIRLPOOL WET4024HW0 "Check uni is ok, problem is the power supply."
REFRIGERATOR KITCHENAID KRSC503ESS01 Called tech line # 7727060493 they advised to explain to customer that is the water supply purification that cause the tiny little bubbles on the water
N/A N/A JGS8750ADB Need parts; ordrng 1 74005997 (harns-wire) and 1 74005998 (harns-wire) and 1 WP74005954 (switch- ig) and 1 WPW10475147 (module-spk)
REFRIGERATOR KITCHENAID KRSC703HPS00 Repair sharp edges on all cabinet door and check all ok
WASHER MAYTAG MVWC400XW4 Installed gearcase & hub checked operation ok.; used 1 W10528947 (HUB) from stock
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 "Found drier restricted/replaced w/u.v. drier. Pulled deep vacuum and recharged. Refrigerant flowing ok, unit has good heat to drier, evaporator has full frost pattern...; used 1 978026 (VALVE), and 1 W10143759 (DRIER) from stock"
OVEN JENN-AIR JJW2827WS02 Replace defective parts Test it all op ok
REFRIGERATOR WHIRLPOOL WRS315SNHW01 Evened doors . Unit rolls out sometimes. There’s no feet to put down on this model. Made a adjustment Showed away to open door. Customer not happy with suction on door to strong. Unit is working as designed
WASHER WHIRLPOOL WFW92HEFW0 "Ran diagnostic operation ok,no error codes."
REFRIGERATOR KITCHENAID KRFC604FSS01 Removed covers defrosted ice installed new evaporator cover and boards controls level unit cycle check dispenser
DRYER WHIRLPOOL MGDX655DW0 Installed support checked operation ok.; used 1 W10314173 (rollers) from stock
OVEN JENN-AIR JJW2827WS02 Unit over heating need control appliance manager and oven sensor ; ordrng 1 WP74008369 (sensor- ov) and 1 WPW10292568 (cntrl-elec)