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for Wayne, NJ
Paula - Wayne, NJ
Great service. Went above and beyond. Very nice as well.
your service man was very helpful and knowladgeble
Jaykumar - Wayne, NJ
very happy as he solved the problem and gace suggestions to prevent suc problems
great service/most efficient tech i have ever seen!
Van - Wayne, NJ
Eliot - Wayne, NJ
The technician Sam was first rate. Diagnose the problem immediately. Went out of his way to be certain I was satisfied. Extremely helpful.
Theresa - Wayne, NJ
My appointment was scheduled directly by Kitchenaid but I would hire Dan Marc directly in the future. The customer service received from both the office staff and from the technician were professional and friendly. I had several questions before the appointment and all were answered in detail by Diane. She needed to call me back for one issue and returned the call promptly within a few minutes. Sam was extremely punctual and not only did I receive an automated call that was on his way, he called himself as he left the prior appointment. He was neat and cleaned up after himself and explained to me exactly what was wrong and how he repaired it. I would definitely recommend!
Lincoln - Wayne, NJ
George - Wayne, NJ
Edward - Wayne, NJ
Unhappy with 3 hour window and not being more accommodating to people’s personal schedules
Cynthia - Wayne, NJ
Fantastic company - exceptional techs
Nicole - Wayne, NJ
Dan Marc is a pleasure to deal with. They deliver excellent customer service. Their techs are professional, competent and solve the problem.
John - Wayne, NJ
Excellent service, very knowledgable and pleasant personality.
Arthur - Wayne, NJ
Suhail - Wayne, NJ
The serviceman Jerry was great
Great technician as well as service.
Yvette - Wayne, NJ
Emily - Wayne, NJ
Carol - Wayne, NJ
Tech Needed help removing wall oven before and after repair also difficult going back into space a very tight fit but they had a lot of patience and did finally get it back into place Also helped with appliance safety department to help get cost covered .... there should have never been a question by Kitchen aid to cover this cost as to this glass shattered everywhere and someone could have gotten seriously injured Techs were still picking up glass while doing repair we have had ovens for 20 plus years and when you self clean them ever experienced anything like this it was Explosive shards of glass everywhere I’m actually apprehensive to use self clean Now....The only negative I have about service is think it’s ridiculous to charge a fee to clean oven glass before installing new interior glass the amount was absurd and Of course I would never ever pay for something like that it should be a courtesy on company part Not Techs fault Dan Marc have that policy. However these Techs were absolutely Great and personable a pleasure to deal with would request them again if ever needed so I thank them.
George - Wayne, NJ
Sam is great!
Deborah - Wayne, NJ
Knowledgeable technician, very nice and great to work with
Good service technician
Vera - Wayne, NJ
We have had an ongoing problem with our dishwasher. Jerry was sent by Dan MARC To repair the dishwasher. He was a pleasure to deal with. He was knowledgeable. He was a true gentleman
Nanci - Wayne, NJ
Service reps very professional courteous and helpful
Karen - Wayne, NJ
Prompt responsive and informative
Zlatko - Wayne, NJ
DRYER WHIRLPOOL MGDX655DW0 Installed support checked operation ok.; used 1 W10314173 (rollers) from stock
OVEN JENN-AIR JJW2827WS02 Unit over heating need control appliance manager and oven sensor ; ordrng 1 WP74008369 (sensor- ov) and 1 WPW10292568 (cntrl-elec)
REFRIGERATOR KITCHENAID KRFC604FSS01 Called tech line to diagnostics unit # 7726869876 need more parts; ordrng 1 W11036448 (COIL VALVE) and 1 W11330486 (UI) and 1 W11330487 (CONTROL BOARD)
REF BOT/MT 22CF KITCHEN-AID KRFF302ESS01 Repair water line found damage back plate and cover on water filter order new parts; ordrng 1 WP12568001 (COVER) and 1 WP67001668 (PLATE)
DRYER WHIRLPOOL WED7990FW0 "Damaged thermistor ,2count.; ordrng 1 WP8577274 (thermistor)"
WSH FRT/LOAD MAYTAG MHW6630HW0 Sr# 7726839959 called WP checked operation machine ok working as designed.
REFRIGERATOR KITCHEN-AID KFIS29PBMS03 Unit failed on controls not responding after reset need a service kit and controls; ordrng 1 W10759802 (UI) and 1 W10864518 (REAR ADAPTER KIT) and 1 W11380560 (ELECTRONIC CONTROL) and 1 WPW10341329 (INLET VALVE)
DRYER GAS WHIRLPOOL WGD5500XWO At this time unit starting up ok
DRYER MAYTAG MGD6630HW1 "Repaired vent checked operation ok.,no error code."
WASHER MAYTAG MVWB980BW0 "Damaged bearing stator,rotor & suspension. 2count .; ordrng 1 280146 (rotor) and 1 W10435302 (bearing) and 1 W10440786 (suspension) and 1 WPW10419333 (stator)"
REFRIGERATOR WHIRLPOOL WRT111SFDW04 Unit on skids feet not needed fridg working as designed
DISHWASHER WHIRLPOOL MDB8959SFZ "Rails track replaced unit tested ok; used 1 W11259785 (TRACK), and 1 W11259786 (TRACK) from stock"
DRYER WHIRLPOOL MGDZ600TW2 Installed latch checked operation ok.
WASHER MAYTAG MVWB880BW0 "Ran diagnostic operation ok,no error codes."
REFRIGERATOR WHIRLPOOL WRT318FZDB05 Customer not happy with unit explain to customer that noise is because unit have a high speed rpm fan motor that’s normal on this units
REFRIGERATOR KITCHENAID KSC24C8EYY01 "Found drain clogged,pull unit out removed back cover and drain tube cleaned with steamer reinstalled and tested"
REFRIGERATOR KITCHEN AID KRFC302ESS00 Adjusted and apply leak lock on treads handles adjusted settings on user interface instructed customer
OVEN JENN-AIR JJW2827WS02 Perform sn oven calibration unit tested ok
DISHWASHER AMANA ADB1400AGS1 Customer set incoming hot water too hot creating a-lot of condensation inside dishwasher tub unit tested ok
REFRIGERATOR KITCHENAID KRFF507EWH00 Removed freezer door sealed gaps heated-and lube gaskets adjusted tracks and level unit; used 1 8201711 (ADHESIVE) from stock
DRYER WHIRLPOOL MGDB850WQ0 Installed parts tested unit it works ok
REF BOT JEN AIR JFC2089HEP Found defective inlet valve leaking installed a new inlet valve cycle check im and dispenser; used 1 WP67005154 (INLET VALVE) from stock
REFRIGERATOR KITCHENAID KRFC604FSS01 Pls order also send Sam c Customer request Requires 2- count; ordrng 1 W11395635 (EVAPORATOR COVER)
DISHWASHER JENNAIR JDEB9000CWP Rail track replaced unit tested ok; used 1 W11259785 (TRACK) from stock
DISHWASHER KITCHEN AID KDTE334GBS0 Installed parts tested unit it works ok
DISHWASHER JENN-AIR JDB9000CWP Rail track replaced ; used 1 W11259785 (TRACK) from stock
WASHER WHIRLPOOL MVWC565FW1 Installed control
DISHWASHER KITCHEN AID KDTE334GBS0 Found power ok need parts; ordrng 1 W11120155 (CONTROL ) and 1 W11165145 (CONSOLE )
KITCHEN KITCHENAID KICU569XSS00 Replaced listed parts unit tests ok. On gq s ticket
KITCHEN KITCHENAID KICU569XSS00 Hlper job completed unit tested ok
D/WASHER UNDCTR WHIRLPOOL WDT750SAHZ Handler door adjusted unit tested ok
DRYER WHIRLPOOL WGD5620HW1 Damaged control & display.; ordrng 1 W11378949 (CONSOLE ) and 1 W11388045 (CONTROL )
FREEZER JENN AIR JCD2295KEP Installed new inlet valve check x leaks cycle check ice maker
WASHER WHIRLPOOL MVWC565FW1 Damaged control.; ordrng 1 W11162438 (cntrl-elec)
REF BOT JEN AIR JCD2295KEP "Unit failed on inlet valve 107.44 ,ice buildup on ice maker and freezer section Labor 120 removed ice test ice maker; ordrng 1 WP67006531 (INLET VALVE)"
REFRIG/FREEZER WHIRLPOOL KRFF507EWH01 "Removed freezer door,defrosted ice installed new evaporator fan motor cycle check"
KITCHEN KITCHENAID KICU569XSS00 Unit will needs W10857233 $584.80 unit will need power board and user interface control.Wpw10396615. $417.99W10885135 $339.07We covering parts. 2mn 2cthelper/2nd man standard labor 061900 ; ordrng 1 W10857233 (module) and 1 W10885135 (module) and 1 WPW10396615 (display)
OVEN KITCHENAID KODE900HSS00 Still error code after repair. Tested both oven and no codes coming up. Unit is running ok .called tech support SR7726478307. Since no codes came up while oven on for 1500 mns nothing can be done
REF BOT WHILPOOL KRFF707ESS01 Parts damaged. O&i parts...; ordrng 1 W10402269 (insert) and 1 WPW10400887 (tray-drip)
REFRIG/FREEZER MAYTAG MFF2055FRZ00 Found icemaker dislodged and reattached...
DISHWASHER KITCHENAID KDTM404ESS2 "Tracks and adjusters replaced unit tested ok; used 1 W11259785 (TRACK), 1 W11259786 (TRACK), and 2 WPW10546503 ("
WASHER WHIRLPOOL MVWB750YW0 Removed garments from under basket checked operation ok.
REFRIGERATOR KITCHENAID KRFF507ESS01 Pull unit out installed new board control found freezer module failure installed a new truck stock led module level unit cycle check; used 1 W11205083 (MODULE) from stock
REFRIG/FREEZER WHIRLPOOL KRFF507EWH01 973-897-7169 unit with ice buildup failed on evap fan motor; ordrng 1 W11032800 (EVAPORATOR FAN MOTOR)