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Local Reviews
for West Long Branch, NJ
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Ruth - West Long Branch, NJ
Great Service!
Beth - West Long Branch, NJ
Chris was great. Came 2 different times, first to assess and then to repair when the parts came in. He was courteous, knowledgable and efficient. One of the best maintenance folks we've had in a long while.
Review
Barbara - West Long Branch, NJ
Dan was both professional and extremely helpful in repairing my stove. Even though it took two visits to complete the repair it was done in a timely manner.
Excellent
Caryn - West Long Branch, NJ
Excellent customer service
Great Service
Jennifer - West Long Branch, NJ
Service went seamlessly from the call letting me know that the technician was finishing up his previous job all the to the technician fixing my dryer.
Chris H.
DISHWASHER KITCHENAID KDTE104ESS1 CH - customer met me at the door and said that she told WP cust serv that she is unwilling to pay for service and she believes that servic should be covered despite unit being out of warranty. Customer declined service
Chris H.
DISHWASHER KITCHENAID KDTE104ESS1 CH - customer met me at the door and said that she told WP cust serv that she is unwilling to pay for service and she believes that servic should be covered despite unit being out of warranty. Customer declined service
Chris H.
DISHWASHER WHIRLPOOL WDT970SAHZ0 "CH - unit has stored f1e1 and f4e3 faults. No function from wash motor. Unit need new control {W11305296}, sump {W11087376}; ordrng 1 W11087376 (SUMP) and 1 W11305296 (CONTROL)"
Brian H.
WASHER WHIRLPOOL WTW7000DW0 "Ran Service diagnostics cycle found F0E5 (unbalanced load). Cleared code, calibrated machine, ran cycle again and found no faults."
Eric P.
REFRIGERATOR WHIRLPOOL ABB1924DEW Ep-customers concern was freezing products in crisper drawers and frost on freezer tracks. Checked both R/C and F/C door gaskets. Metered temps in R/C of 40° bottom shelf. Confirmed damper function. Advised to keep larger items from in front of damper housing to allow proper airflow. Machine functions as designed
Eric P.
REFRIG/FREEZER KITCHEN AID KBRP36FKS02 "Ep-found loose connection in inverter board, repaired. Unit is cooling properly"
Vincent D.
REFRIG/FREEZER KITCHEN AID KBRP36FKS02 Vd asst er refer to his notes
Chris H.
WASHER MAYTAG MVWB766FW1 CH - installed new agitator
Eric P.
REFRIG/FREEZER KITCHEN AID KBRP36FKS02 "Ep-contacted office and customer, being rescheduled for Tuesday May 30th . Front right foot will not raise or lower, second man is needed to move unit and or fix foot, also to diagnose unit that is not cooling"
Eric P.
REFRIG/FREEZER KITCHEN AID KBRP36FKS02 "Ep-installed new switch, powered unit on. Powered on U/I and selected max cool. Functions properly"
Chris H.
WASHER MAYTAG MVWB766FW1 CH - part sent is wrong part in correctly labeled box. Reordering agitator {W11161960}; ordrng 1 W11161960 (AGITATOR)
Chris H.
RANGE JENNAIR JDS9865BDP23 "CH - installed new spark module and harness, also repaired break in internal module harness - tests good. All burners igniting normally"
Chris H.
WASHER WHIRLPOOL MVWB765FC2 CH - installed new gearcase - calibrated unit - tests good. No other functional issues found at this time. Customer showed receipt with dop of 6/14/18 - updating purchase date
Eric P.
REFRIDGERATOR KITCHEN AID KBRP36FKS02 "Ep-unit is not running, confirmed 120 vac to switch, no 120vac at board. Removed switch and found lower leg OL, checked continuity in harness from switch to board-good. Ordering (1) WP2266802 switch; ordrng 1 WP2266802 (SWITCH)"
Vincent D.
COOKTOP KITCHENAID KCGS956ESS02 Vd found caps not sitting properly adjusted tested unit ran to specs
Chris H.
RANGE JENNAIR JDS9865BDP23 "CH - no spark on lr burner - pulled module and tested for continuity on in-module spark harness - tests good. Unit is a large model with downdraft. Unit needs new spark module {WP7431P064-60}, spark harness {W10173470}, block {8255P412-60}, 2 techs and extra time on return; ordrng 1 8255P412-60 (BLOCK) and 1 W10173470 (HARNESS) and 1 WP7431P064-60 (SPARK MODULE)"
Chris H.
WASHER WHIRLPOOL WTW7500GW2 "CH - unit has stored f7e0 error - loss of power. Unit tests good. Unit is plugged into gfi with dryer. Verified 120 vac at outlet. Customer states that gfi tripped when unit was going into spin. Went over installation instruction with customer and advised her to have a licensed electrician check and/or replace gfi outlet, upgrade breaker to 20amp, and preferably have dedicated circuit for unit per installation instructions"
Brian H.
ICEMAKER JENN-AIR JIM158XBCX2 Replaced part. Unable to test due drain installation issues. Customer is aware of drain issue (see photos) and advised us to move forward with repair and they will address drain issue on their own..
Chris H.
ICEMAKER JENN-AIR JIM158XBCX2 CH - assisted w/ 2man
Chris H.
WASHER WHIRLPOOL WTW4855HW0 CH - unit is starting normally. All controls are fully responsive. No stored error codes. Ran unit through diagnostic cycle - no new errors generated. Customer complained of wet clothing at end of cycle. Found drain hose not installed correctly - line has an extension and is sealed into a 90 degree elbow going into stand pipe with no air break. Advised customer to contact a licensed plumber to resolve
Chris H.
OVEN JENN-AIR JJW3830DP02 CH - assisted w/ 2man; O-emld tckt
Chris H.
OVEN WHIRLPOOL KODE500ESS02 "CH - top oven is cycling heat lower than normal - avg temps running aprox 20 degrees out of normal cycling range. Temp sensor tests good. No stored error codes. Unit needs new control {W11179310}, oven cart and extra time on return; ordrng 1 OVENCART and 1 W11179310 (CONTROL)"
Brian H.
OVEN JENN-AIR JJW3830DP02 "Installed parts, Upper oven bake test goodChecked UI software version, found version 13.0 which is old and outdated. UI is also dented on LH side. Unit needs new control panel w112321212 man and oven cart needed on return; ordrng 1 OVEN CART and 1 w11232121 (Ui)"
Eric P.
OVEN WHIRLPOOL KSGG700ESS Found door not closing properly and heat escaping. reapaired door hinges. Also adjusted flames. stated burning and boiling with all burners. Adjusted flame to customer satisfaction
Eric P.
WASHER WHIRLPOOL WTW8000BW Ep-arrived and customer informed me they have an appointment with -jersey coast appliance- on sturday
Chris H.
OVEN JENN-AIR JJW3830DP02 "CH - customer complaint is that top oven cut out during preheat. Ran top oven at 350 - preheated normally and cycled - temperatures within range. Found stored f6e0 error. Also, ui software version is 13.0. Called techline, sr# 7724114143. Unit needs new control panel {W11232121}, appliance manager {W10821712}, oven cart, 2nd tech and to extra time on return; ordrng 1 OVENCART and 1 W10821712 (APPLIANCE MANAGER) and 1 W11232121 (PANEL)"
Chris H.
ICEMAKER JENN-AIR JIM158XBCX2 "CH - found unit turned off - customer states that another tech was out last week and pulled unit out. Turned unit on to diagnose - unit showed overfilled then emptied and showed signs consistent with sp# W10565994. Could not verify or check any other functions because unit began leaking water from below. Attempted to pull unit out to check drain - found underside of counter trim hitting top of unit - the customer pushed up trim piece with a meat cleaver and pulled unit out. I found the drain line disconnected and leaking water directly onto the floor. Drain line appears to be attached to a copper pipe sticking up out of floor. Copper pipe is smaller diameter than drain tube and appears to have been inserted up into tube with a ring clamp holding it in place. There does not appear to be any way to access this with the unit pushed back. Called aig to report - sr#7723970279 - they advised that if installation is not normal, it’s the customer’s responsibility
Eric P.
REFRIGERATOR KITCHENAID KBFS22EWWH1 "Ep-customer changed water line as advised, now has full function of both dispenser and ice producton"
Eric P.
DRYER MAYTAG MGD5500FW0 "Ep-found lint build-up in blower wheel causing an off balance rotation that let to knocking sound. Cleared and tested unit, allowing to run and heat up. Sound is gone, machine functions as designed"
Chris H.
KITCHEN KITCHENAID KDTE204ESS1 CH - found unit with dispenser door gasket detached from door. Secured gasket into door and reinstalled - tests good
Eric P.
REFRIGERATOR KITCHENAID KBFS22EWWH1 "Ep-found unit leaking at supply line connection, copper house line. Advised that it would need to be repaired and recommended switching to poly. Jumped icemaker, cycled completly without fill, no sound from valve. Jumped water valve at icemaker still no sound. Ordering (1) WP12544124 valve, (1) D7824706Q icemaker (truck stock can be used); ordrng 1 D7824706Q (ICEMAKER) and 1 WP12544124 (VALVE)"
Brian H.
OVEN JENN-AIR JJW3830DP02 Hepled install fans
Vincent D.
OVEN JENN-AIR JJW3830DP02 Vd installed both upper and lower cooling fans unit running to specs
Chris H.
REFRIGERATOR KITCHENAID KBSN602ESS00 CH - reinstalled pantry drawers and shelves - tests good
Chris H.
WASHER WHIRLPOOL WTW5000DW1 CH - unit has aweak drain pump - needs replacement pump {W10876600}. Drain hose is going into a stand pipe higher than the 39” max listed in installation instructions - advised customer to have plumber correct drain line installation to ensure drain pump does not become damaged again; ordrng 1 W10876600 (DRAIN PUMP)
Chris H.
GAS APPLIANCE MAYTAG MGDB850YG3 "CH - installed new console and control. Also, installed dryer repair kit from truck stock {4392067} - tests good. No other functional issues found at this time; used 1 4392067 (REPAIR KIT) from stock"
Vincent D.
OVEN JENN-AIR JJW3830DP02 "VD there 10/4 THU, 11:22 to 12:03, vd unit needs blower fan x2 needs oven cart and 2 man ext time; ordrng 2 W10861504 (blower)s and 1 oven cart and 1 2man ext time; ordrng 1 W10861504 (FAN) and 1 W10861504 (FAN)"