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Local Reviews
for West Long Branch, NJ
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Van - West Long Branch, NJ
Good service, some delay getting the right part
David - West Long Branch, NJ
Service was very good plus serviceman insured that all surfaces were protedted when performing maintenance. There was some difficulty and delay getting the right part but this was more on Jenn-Air obsoleting older parts.
Knowledgeable
Ruth - West Long Branch, NJ
Great Service!
Beth - West Long Branch, NJ
Chris was great. Came 2 different times, first to assess and then to repair when the parts came in. He was courteous, knowledgable and efficient. One of the best maintenance folks we've had in a long while.
Review
Barbara - West Long Branch, NJ
Dan was both professional and extremely helpful in repairing my stove. Even though it took two visits to complete the repair it was done in a timely manner.
Excellent
Caryn - West Long Branch, NJ
Excellent customer service
Great Service
Jennifer - West Long Branch, NJ
Service went seamlessly from the call letting me know that the technician was finishing up his previous job all the to the technician fixing my dryer.
Chris H.
RANGE WHIRLPOOL WOS92EC0AE00 "CH - unit doa after self clean. Unit needs new thermal fuse {WPW10545255}, tod {WP4449751}, 2 techs on return; ordrng 1 WP4449751 (TOD) and 1 WPW10545255 (THERMAL FUSE )"
Chris H.
MICROWAVE KITCHENAID KEHC379JSS4 CH - assisted with 2man
Brian H.
WASHER WHIRLPOOL WTW5000DW3 "Found F7E6 (motor). Diagnosed faulty motor W10890624, splutch W10721967, actuator W10913953, capacitor W11162561, and water valve W11038689. Order parts.; ordrng 1 W10721967 (SPLUTCH) and 1 W10890624 (MOTOR) and 1 W10913953 (ACTUATOR ) and 1 W11038689 (VALVE) and 1 W11162561 (CAPACITOR )"
Frank C.
DRYER WHIRLPOOL MEDC300BW0 "Needs timer, declined estimate for $339"
Brian H.
WASHER WHIRLPOOL WTW5000DW3 "Replaced parts, working ok."
Eric P.
OVEN WHIRLPOOL KODE500ESS00 "Ep-installed new thrmst-fix, tested. Machine functions as designed collected balance of $174.87"
Chris H.
WASHER WHIRLPOOL WTW8500DC6 "CH - bottom of stator rotor is hitting a connection nut on drip tray. Feet of unit are fully lowered. Drip tray drain is in center of tray, directly below stator rotor. No damage to stator rotor. No associated fault codes. Advised customer to contact builder to resolve - issue falls under installation"
Brian H.
WASHER WHIRLPOOL WTW4850XQ1 Diagnosed and replaced faulty actuator WPW10006355. Working ok.; used 1 WPW10006355 (ACTUATOR) from stock
Eric P.
OVEN WHIRLPOOL KODE500ESS00 "Ep-unit was dead and locked after self clean. Installed new fuse from truck stock (p#W10545291) to restore power. Tested upper oven @250°-good, lower oven @250°-no heat. Unit needs lower TOD. Ordering (1) WP4449751 thrmst-fix, (1)2nd man, (1)extra time. Collected $236.84 by c/c. Balance of $174.87 due on return; ordrng 1 WP4449751 (thrmst-fix), used 1 W10545291 (FUSE) from stock"
Eric P.
MICROWAVE KITCHENAID KEHC379JSS4 "Ep-unit has failed mag, buzzes loudly and has no heat. Also customer stated door doesn’t have any resistance when opening. Contacted techline-Leon(sr#7726946475) in regards to torsion springs. Quoted $840.39, trip=$117.95,parts=$527.46,labor=$140.00,tax=$54.98. Collected trip $122.61 by c/c. Customer to decide and will contact us. Will need (1)WP4375020 capactr-mg,(1)WP4375424 magnatron, (1)WPW10687786 diode,(1)WP4452395 spring-left, (1)WP4452398 spring-right, (1)oven cart, 3 count time"
Chris H.
RANGE JENN-AIR JGC7636BS00 CH - installed parts - tests good. All six burners igniting and functioning normally. Customer paid balance of $233.60 by check# 182.
Chris H.
DISHWASHER JENN AIR JDTSS246GP0 CH - installed new control - tests good
Chris H.
REFRIG/FREEZER WHIRLPOOL WRT359SFYM00 "CH - unit has symptoms of low charge/ss leak. Unit needs new compressor {W10233960}. Gave customer estimate for repair: service fee $114.95, parts $387.40, labor $165, tax $36.60, total $589. Customer paid service fee plus tax $122.57 total by credit card, ref# 1929675159"
Chris H.
DISH WASHER KICTHEN AID n/a CH - customer states they canceled service with WP
Chris H.
WALL OVEN WHIRLPOOL WOD51ES4EW01 CH - installed new upper oven tod fuse - tests good
Eric P.
WALL OVEN WHIRLPOOL WOD51ES4EW01 "Ep-2nd man to CH, installed TOD"
Chris H.
WASHER WHIRLPOOL MHW8630HC0 "CH - found unit with stored f8e1, f0e5 faults. Inlet valves open and close normally in diagnostics. Ran quick tests cycle - no faults. Found optimal dose dispenser full - detergent level is not going down. Verified customer is using he detergent. No clogs in dispenser. Dosing pump ohms out 2.3k - out of range. Unit needs new pump {W11316271}, dispenser {W11316372}; ordrng 1 W11316271 (PUMP) and 1 W11316372 (DISPENSER)"
Eric P.
OVEN KITCHENAID KDRU767VSS04 "Ep-unit had F5E1,F7E0 error codes. Customer states unit fails to reach and maintain temperature. Tested a bake cycle @200°-reached temperature and maintained 198/199. Adjusted temps to 350° and unit didnt reach 300°. Adjusted temp settings +30° and retested -"
Chris H.
ICEMAKER KITCHEN AID KUIX505ESS2 "CH - call is for icemaker. Per servic bench, unit has 36 mo warranty. Found unit with reservoir drain cap off and sitting in bottom of ice bin. Reinstalled cap, ran through diagnostic routing - all components test good. Set unit to max ice. No other functional issues found at this time."
Chris H.
REFRIG/FREEZER WHIRLPOOL PSEUDO-13579 "CH - customer has unit in a non-climate controlled garage, not plugged in. Advised customer to have unit plugged in for at least 24 hours. Service must be rescheduled; saved tckt"
Chris H.
WALL OVEN WHIRLPOOL WOD51ES4EW01 "CH - unit needs new control {W10807576}, tod {W11034459}, 2 man on return due to low installation ; ordrng 1 W10807576 (CONTROL) and 1 W11034459 (TOD)"
Chris H.
RANGE JENN-AIR JGRP430WP01 "CH - during repair, found screw holding lf orifice holder only coming out partially before being stuck. Unit needs lf orifice holder {WPW10364555}, screw x2 {WP3177991}. Removed rear cover and found blower screw in under heavy gauge vent assembly - in order to move vent to access blower, the entire cooktop must be disconnected and removed. Spoke to office - unit needs authorization from aig for either 2 techs with a 2-3 job count or 1 tech with a 3-4 job count; ordrng 2 WP3177991 (SCREW)s and 1 WPW10364555 (LF ORIFICE HOLDR)"
Chris H.
RANGE JENN-AIR JGRP430WP01 "CH - verified multiple stored f8e0 faults. Right front burner has a seized screw - must be drilled out to remove cooktop. Unit needs new blower {WPW10245511}, rf orifice holder {WPW10364556}, screw x2 {WP3177991}, 2 job count on return. Home is being closed on next week, advised customer that repair will hav to be set up with real estate agent or new owner; ordrng 2 WP3177991 (SCREW)s and 1 WPW10245511 (BLOWER) and 1 WPW10364556 (RF ORIFICE HOLDER)"
Chris H.
WALL OVEN WHIRLPOOL WOD51ES4EW01 CH - installed new thermal fuse - tests good
Chris H.
WASHER MAYTAG MVWX655DW1 "CH - customer complaint of noise during agitate. No stored fault codes. Found nut holding splutch onto bottom of drive shaft loose, causing spluch to drop slightly. No damage to splutch itself. Adjusted splutch and reinstalled nut with additional blue threadlock. Tests good. No unusual noises in diagnostics."
Chris H.
WALL OVEN WHIRLPOOL WOD51ES4EW01 "CH - found unit doa after self clean. Needs new thermal fuse {W11025102}, tod fuse {W11165152}, tod fuse {W11034459}, oven cart and 2 job count on return ; ordrng 1 OVENCART and 1 W11025102 (THERMAL FUSE) and 1 W11034459 (TOD) and 1 W11165152 (TOD)"
Chris H.
DISHWASHER KITCHENAID KDTE104ESS1 CH - customer met me at the door and said that she told WP cust serv that she is unwilling to pay for service and she believes that servic should be covered despite unit being out of warranty. Customer declined service
Chris H.
DISHWASHER KITCHENAID KDTE104ESS1 CH - customer met me at the door and said that she told WP cust serv that she is unwilling to pay for service and she believes that servic should be covered despite unit being out of warranty. Customer declined service
Chris H.
DISHWASHER WHIRLPOOL WDT970SAHZ0 "CH - unit has stored f1e1 and f4e3 faults. No function from wash motor. Unit need new control {W11305296}, sump {W11087376}; ordrng 1 W11087376 (SUMP) and 1 W11305296 (CONTROL)"
Brian H.
WASHER WHIRLPOOL WTW7000DW0 "Ran Service diagnostics cycle found F0E5 (unbalanced load). Cleared code, calibrated machine, ran cycle again and found no faults."
Eric P.
REFRIGERATOR WHIRLPOOL ABB1924DEW Ep-customers concern was freezing products in crisper drawers and frost on freezer tracks. Checked both R/C and F/C door gaskets. Metered temps in R/C of 40° bottom shelf. Confirmed damper function. Advised to keep larger items from in front of damper housing to allow proper airflow. Machine functions as designed
Eric P.
REFRIG/FREEZER KITCHEN AID KBRP36FKS02 "Ep-found loose connection in inverter board, repaired. Unit is cooling properly"
Vincent D.
REFRIG/FREEZER KITCHEN AID KBRP36FKS02 Vd asst er refer to his notes
Chris H.
WASHER MAYTAG MVWB766FW1 CH - installed new agitator
Eric P.
REFRIG/FREEZER KITCHEN AID KBRP36FKS02 "Ep-contacted office and customer, being rescheduled for Tuesday May 30th . Front right foot will not raise or lower, second man is needed to move unit and or fix foot, also to diagnose unit that is not cooling"
Eric P.
REFRIG/FREEZER KITCHEN AID KBRP36FKS02 "Ep-installed new switch, powered unit on. Powered on U/I and selected max cool. Functions properly"
Chris H.
WASHER MAYTAG MVWB766FW1 CH - part sent is wrong part in correctly labeled box. Reordering agitator {W11161960}; ordrng 1 W11161960 (AGITATOR)
Chris H.
RANGE JENNAIR JDS9865BDP23 "CH - installed new spark module and harness, also repaired break in internal module harness - tests good. All burners igniting normally"
Chris H.
WASHER WHIRLPOOL MVWB765FC2 CH - installed new gearcase - calibrated unit - tests good. No other functional issues found at this time. Customer showed receipt with dop of 6/14/18 - updating purchase date
Eric P.
REFRIDGERATOR KITCHEN AID KBRP36FKS02 "Ep-unit is not running, confirmed 120 vac to switch, no 120vac at board. Removed switch and found lower leg OL, checked continuity in harness from switch to board-good. Ordering (1) WP2266802 switch; ordrng 1 WP2266802 (SWITCH)"
Vincent D.
COOKTOP KITCHENAID KCGS956ESS02 Vd found caps not sitting properly adjusted tested unit ran to specs
Chris H.
RANGE JENNAIR JDS9865BDP23 "CH - no spark on lr burner - pulled module and tested for continuity on in-module spark harness - tests good. Unit is a large model with downdraft. Unit needs new spark module {WP7431P064-60}, spark harness {W10173470}, block {8255P412-60}, 2 techs and extra time on return; ordrng 1 8255P412-60 (BLOCK) and 1 W10173470 (HARNESS) and 1 WP7431P064-60 (SPARK MODULE)"
Chris H.
WASHER WHIRLPOOL WTW7500GW2 "CH - unit has stored f7e0 error - loss of power. Unit tests good. Unit is plugged into gfi with dryer. Verified 120 vac at outlet. Customer states that gfi tripped when unit was going into spin. Went over installation instruction with customer and advised her to have a licensed electrician check and/or replace gfi outlet, upgrade breaker to 20amp, and preferably have dedicated circuit for unit per installation instructions"
Brian H.
ICEMAKER JENN-AIR JIM158XBCX2 Replaced part. Unable to test due drain installation issues. Customer is aware of drain issue (see photos) and advised us to move forward with repair and they will address drain issue on their own..
Chris H.
ICEMAKER JENN-AIR JIM158XBCX2 CH - assisted w/ 2man