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for Westfield, NJ
Excellent Knowledge and service!
John - Westfield, NJ
The technician spotted the issue right away and made the repair on my dishwasher right away. I could not be happier with the entire experience!
Jeffrey - Westfield, NJ
Roberto was professional and really knew his trade. When he finished the repair and put parts back, one piece was a little loose. Most guys would have tried to convince me that it was fine. Roberto continued to work on it until he figured it out and when he was finished, it was not loose at all. Really appreciated his work and will use Dan Marc again if future repair needed.
Jennifer - Westfield, NJ
Moses was friendly, considerate, very neat and kind
Great knowledge, skill, service!
John - Westfield, NJ
The technician efficiently performed a test on my ice maker, found the part to be faulty from the factory, then replaced and tested the new part quickly to get my refrigerator running as it should. This repair was done as a warranty service for Whirlpool.
Took a while to get someone here, but service was good once he got here.
Joann - Westfield, NJ
Stephanie - Westfield, NJ
Felipe very professional and courteous
Sue - Westfield, NJ
Had to ask him to come later was very accommodating and helpful
333 - Westfield, NJ
Great job ! Fast and very helpful
Gabriella - Westfield, NJ
Joe - Westfield, NJ
Carl was quick and efficient and gave us some good advice.
Terrific Service - Nice Guy
Clark - Westfield, NJ
Jason was very friendly and personable and did a terrific job on a major repair of my JennAir refrigerator. He pretty much replaced all of the mechanical parts in an efficient and clean manner. He is neat too and didn’t leave a mess.
Friendly and efficient
Valerie - Westfield, NJ
Clark - Westfield, NJ
The service rep. worked very hard to figure out why our dishwasher was leaking badly. He did a number of tests and correctly diagnosed the problem. He was personable and a pleasure to have in our home.
Lindsey - Westfield, NJ
Was professional and knowledgeable about what had to be done. Completely task efficiently with great service & skill. Definitely recommend.
Great service and knowledgeable
Hue - Westfield, NJ
Marilyn - Westfield, NJ
Phil - Westfield, NJ
Dryer needed fixing
Gina - Westfield, NJ
Roberto was fantastic! Knowledgeable, thorough and excellent customer service.
Lorraine - Westfield, NJ
I gave overall experience a 4 because Moses tried his best but the issue couldn't be solved. Moses was up against a challenging problem. While the top oven is baking, it makes sporadic screeching noise. Bottom oven does not make any screeching noise. Our concern is whether or not the screeching from the top oven could be causing damage to any parts of the oven. Tried recording the screech but the problem is that it's impossible to know when it will suddenly screech. Moses patiently waited a while but screeching didn't happen. We hope to try recording again and if we can't record, we will call Kitchen Aid.
Shannon - Westfield, NJ
Stephanie - Westfield, NJ
Karl was great. He determined the problem and fixed it immediately
Beyer - Westfield, NJ
Karl was great in troubleshooting and getting the issue with our dishwasher and washing machine fixed.
Karl was great. Fixed my washer perfectly
Al - Westfield, NJ
Great srvice but wish it culd have been more convenient and sooner
Theresa - Westfield, NJ
I called in on Saturday with a problem with my freezer. Unfortunately I was not able to get an appointment until Tuesday afternoon between 2 and 5 pm. The time was very inconvenient and I wish that I was able to get an earlier day for the technician to come out. The technician was wonderful, very professional and knowledgeable about my issue.
Rachel - Westfield, NJ
Jason was great!
Deepti - Westfield, NJ
Allison - Westfield, NJ
Great service for an expensive appliance with a flaw
Jennie - Westfield, NJ
Moses was awesome. He diagnosed my issue, researched it, followed up with me two or three times and then hopefully replaced a part to fix it for good. However, he called me the day after the service and told me he saw the issue somewhere else and that he knows there is a newer user interface version available than the one he installed at my house the day before. He said if my microwave shuts off again, they will try that next.
Michelle - Westfield, NJ
Timely, polite, thorough, gave detailed explanation.
Amalia - Westfield, NJ
Washer and dryer repair
Linda - Westfield, NJ
Top rate service. Knowledgeable repair person.
William - Westfield, NJ
Great customer service
Yekta - Westfield, NJ
He was knowledgeable and was very courteous
Timely, responsive and very friendly
Jennie - Westfield, NJ
I do wish I didn't have to set up so many separate appointments as it requires me to stay home from work, which can be an inconvenience. But Jessie was very friendly, was on time and provided an update on what time he would be there, he was very friendly and had an update on my issue. I am disappointed in the actual appliance itself but not in Jessie. Jessie was upfront about the issue and the fact that the fix may not resolve the issue.
Liz - Westfield, NJ
HOOD KITCHENAID KVWB400DSS2 "Made checks found fan motor not rotating, took motor down and cleaned. Tested ok. Customer also needs charcoal filter W10272068 for non vented vent. Tested ok"
MICROWAVE WHIRLPOOL WMH31017HS3 "Made checks found light bulb cracked and stuck in socket, removed light bulb and replaced. Tested ok"
DISHWASHER JENN-AIR JDB9200CWP2 Needs additional door hinges. Ordering parts ; ordrng 1 WP8534853 (DOOR HINGE ) and 1 WP8534854 (DOOR HINGE )
OVEN KITCHENAID KODE500ESS04 Customer having intermittent noise issue. Ordering parts ; ordrng 2 W10491987 (SEAL )s and 2 W10860984 (CONVECT FAN)s and 2 W11245567 (BLOWER)s
WASHER WHIRLPOOL MVWB865GC0 Broken cup dispenser needs to order; ordrng 1 W10863011 (dispenser)
WASHER FRONT WASHER WFW9150WW01 2m 3cc Washer is destroy inside loud on spin overhaul and other parts needed ; ordrng 1 W10313497 (tub-outer) and 1 W11239040 (REAR TUB) and 1 WP8540088C (pulley) and 1 WP8540101 (belt) and 1 WPW10171902 (motor-drve) and 1 WPW10202459 (basket) and 1 WPW10283361 (nut) and 1 WPW10730972 (pump-water)
DRYER WHIRLPOOL WGD9150WW1 Replaced idler pulley tensioner/ Tested ok ; used 1 W10837240 (BRACKET) from stock
D/WASHER UNDCTR WHIRLPOOL WDF520PADM7 Replaced faulty drain pump. Tested ok
WASHER WHIRLPOOL WTW5600SQ0 Replace lid switch from t/s wp8318084 switch test ok; used 1 WP8318084 (LID SWITCH) from stock
REFRIG/FREEZER JENN-AIR JFC2290REP00 "Replace defective gaskets, tested ok..."
RANGE KITCHEN-AID KDRS467VSS00 Replaced broken inner glass. Tested ok
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Made checks door was not closing, adjusted upper rack door closing properly now. Tested ok"
RANGE KITCHEN-AID KSGB900ESS3 "Made checks found warming drawer not opening and closing properly, adjusted and tightened drawer tracks. Tested ok"
DISHWASHER JENN-AIR JDB9200CWP2 "Made checks found lower rack tracks broken. Ordering parts. Not leaking at this time, possible leak due to broken track.; ordrng 1 W10822165 (TRACK LOWER) and 1 W10822166 (TRACK RIGHT LOWER) and 1 W11259785 (TRACK) and 1 W11259786 (TRACK) and 1 WPW10448645 (SPRAY ARM ) and 1 WPW10473807 (LEFT SUPPORT ) and 1 WPW10473809 (SUPPORT )"
DISHWASHER KITCHENAID KUDS35FXSS5 Removed broken glass stuck under float and replaced defective chopper; used 1 W10083957V (CHOPPER) from stock
WASHER WHIRLPOOL MHW8630HW1 Washer check ok customer must replace detergent it’s creating too many suds picture on record
OVEN COMBO JENN AIR JMW2427WS02 "Made checks unit tested ok. Advised customer that wall oven does not vent out of house, wall oven recirculates the air. Tested ok customer refused to pay trip charge."
DRYER WHIRLPOOL MGD8630HW1 Adjust front feet to let clothes touch front sensor for timer to work properly
REFRIG/FREEZER JENN-AIR JFC2290REP00 "Made checks” found gaskets, ordering parts..; ordrng 2 W10830046 (GASKET)s"
OVEN WHIRLPOOL GMC305PDS6 "Made checks” found defective magnetron, capacitor & diode hinge assembly & light bulb, ordering parts ; ordrng 1 W10245183 (MAGNETRON ) and 1 WP4375020 (CAPACITOR ) and 1 WP4375323 (HINGE DOOR LEFT ) and 1 WP4451009 (HINGE DOOR RIGHT ) and 1 WPW10440740 (LIGHT BULB ) and 1 WPW10687786 (DIODE)"
REFIG/FREEZER WHIRLPOOL KSSO48QMB02 "AD. Checked unit, found faulty icemaker. Ordering icemaker.; ordrng 1 WPW10277448 (ICEMAKER )"
REFRIG/FREEZER WHIRLPOOL JS42PPDUDB20 "Instructed customer food storage, units ok..."
DISHWASHER JENN AIR JDTSS244GP0 Replaced defective upper rack tracks
REFRIGERATOR KITCHENAID KRSC703HPS00 "Replaced main control board & thermistor, then found refrigerator drain assembly compressed internally with installation, called tech line instructed not repairable got file# number 7726691977 instructed customer..."
REFRIG KITCHEN AID KRFF507ESS00 "Replaced leaking refrigerator evaporator & compressor, uv drier & valve, vacuum and regas..."
REFRIG/FREEZER WHIRLPOOL KSSO48QMB02 AD. Replaced defective main board. Unit tested ok. Collected $591.77 via check#1335
REFRIGERATOR WHIRLPOOL KUDF204ESB00 Display not working. Called tech line(SR# 7727208275). O&i parts. 2 count. Install harness first...; ordrng 1 W10789534 (harns-wire) and 1 W10789537 (display)
DISHWASHER KITCHEN AID KDTM404ESS Ran calibration cycle and heater turned on normally. Lowered rinse aid dispenser setting from 4 to a 2. Advised customer to use pro dry and pro wash with tablets
DRYER WHIRLPOOL WHD3090GW0 "KG 2/20 installed control, checked unit through heating, dryer heating and operating as designed"
DISHWASHER WHIRLPOOL WDT970SAHZ0 "KG 2/20 checked unit found main wash motor turns on/off constantly, control board making clicking noise and does not advance cycle. Needs new control and motor.; ordrng 1 W11087376 (pump&motor) and 1 W11305296 (cntrl-elec)"
WASHER WHIRLPOOL WFW70HEBW0 Bellows didn’t line up properly / took out and lined up drain holes test ok
LAUNDRY WHIRLPOOL WFW6620HW0 KG 2/18 checked unit found tub not turning and control making clicking noise. Needs control and stator; ordrng 1 W11322905 (cntrl-elec) and 1 W11354541 (STATOR)
REFRIGERATOR KITCHENAID KRSC703HPS00 "Made checks” found defective thermistor & main board, order parts..; ordrng 1 W10316760 (DEFROST THERMISTOR ) and 1 W11172798 (CONTROL BOARD ) and 1 WPW10226427 (CONTROL BOARD )"
DISHWASHER JENN AIR JDTSS244GP0 SR# 7727160311 Customer is upset that I was unable to remove dishwasher to replace the upper racks. There is a trim that blocks the right dishwasher leg and it is not a removable piece./ Damage may occur if I tried to do it myself/ Advised customer that we need to be able to pull dishwasher out to perform repair ; Advised to call the office to reschedule once it's done. saved tckt
WASHER WHIRLPOOL WFW9600TW01 KG 2/17 checked washer found control locked out and would not respond when buttons are pressed. Reset control through diagnostic mode. Control responding and washer advances through cycle. Operating as designed
REFRIG KITCHEN AID KRFF507ESS00 "Wrong part ordered” had to reorder.. leaking refrigerator evaporator, ordering parts..; ordrng 1 876764 (VALVE) and 1 W10276644 (COMPRESSOR ) and 1 W11116006 (EVAPORATOR REFRIGERATOR )"
RANGE JENN AIR JGRP436WP Replaced faulty control panel. Tested ok part covered under 5 year warranty
DISHWASHER JENN-AIR JDTSS244GP0 "Replaced faulty upper rack tracks. Tested ok; used 1 W11259785 (TRACK), and 1 W11259786 (TRACK) from stock"
DISHWASHER JENN AIR JDTSS244GP0 "Made checks found pivot stuck in drain motor, removed pivot from drain motor and replaced new pivot on rack. Tested ok; used 1 W10082853 (PIVOT) from stock"
DRYER WHIRLPOOL WHD3090GW0 KG 2/14 checked unit dryer making loud noise when in higher setting. Needs control; ordrng 1 W11239098 (cntrl-elec)
REFRIGERATOR WHIRLPOOL KSSO48QMB02 "AD. Checked unit, found faulty main board. Ordering board. Collected $125.76 via check#1331; ordrng 1 W10818296 (BOARD KIT)"
OVEN JENN AIR JGRP436HL00 "Made checks oven door was loose, took door apart and tightened oven door. Tested ok"
RANGE KITCHENAID KDRP467KSS09 "KG 2/12 checked unit found burner ignitor burnt, valve damaged and knob melted. Needs new ignitor harness, valve(red), ignitor cover seal and knob. Spoke to Breion@Safety, repair will have to be covered by customer if they want unit repaired. Sr#7727602897"
RANGE KITCHEN-AID KSGB900ESS3 "Made checks found side panel not in proper place so it --was loose, put left side panel in proper place. Tested ok"
RANGE JENN-AIR JGS1450DS0 Replaced scoop that was sent to customer. Tested ok