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for Westfield, NJ
Allison - Westfield, NJ
Marcy - Westfield, NJ
Great service. The technician explained how to best clean the washing machine. He even offered suggestions for appliances to remove lint from my dryer.
Excellent Knowledge and service!
John - Westfield, NJ
The technician spotted the issue right away and made the repair on my dishwasher right away. I could not be happier with the entire experience!
Jeffrey - Westfield, NJ
Roberto was professional and really knew his trade. When he finished the repair and put parts back, one piece was a little loose. Most guys would have tried to convince me that it was fine. Roberto continued to work on it until he figured it out and when he was finished, it was not loose at all. Really appreciated his work and will use Dan Marc again if future repair needed.
Jennifer - Westfield, NJ
Moses was friendly, considerate, very neat and kind
Great knowledge, skill, service!
John - Westfield, NJ
The technician efficiently performed a test on my ice maker, found the part to be faulty from the factory, then replaced and tested the new part quickly to get my refrigerator running as it should. This repair was done as a warranty service for Whirlpool.
Took a while to get someone here, but service was good once he got here.
Joann - Westfield, NJ
Stephanie - Westfield, NJ
Felipe very professional and courteous
Sue - Westfield, NJ
Had to ask him to come later was very accommodating and helpful
333 - Westfield, NJ
Great job ! Fast and very helpful
Gabriella - Westfield, NJ
Joe - Westfield, NJ
Carl was quick and efficient and gave us some good advice.
Terrific Service - Nice Guy
Clark - Westfield, NJ
Jason was very friendly and personable and did a terrific job on a major repair of my JennAir refrigerator. He pretty much replaced all of the mechanical parts in an efficient and clean manner. He is neat too and didn’t leave a mess.
Friendly and efficient
Valerie - Westfield, NJ
Clark - Westfield, NJ
The service rep. worked very hard to figure out why our dishwasher was leaking badly. He did a number of tests and correctly diagnosed the problem. He was personable and a pleasure to have in our home.
Lindsey - Westfield, NJ
Was professional and knowledgeable about what had to be done. Completely task efficiently with great service & skill. Definitely recommend.
Great service and knowledgeable
Hue - Westfield, NJ
Marilyn - Westfield, NJ
Phil - Westfield, NJ
Dryer needed fixing
Gina - Westfield, NJ
Roberto was fantastic! Knowledgeable, thorough and excellent customer service.
Lorraine - Westfield, NJ
I gave overall experience a 4 because Moses tried his best but the issue couldn't be solved. Moses was up against a challenging problem. While the top oven is baking, it makes sporadic screeching noise. Bottom oven does not make any screeching noise. Our concern is whether or not the screeching from the top oven could be causing damage to any parts of the oven. Tried recording the screech but the problem is that it's impossible to know when it will suddenly screech. Moses patiently waited a while but screeching didn't happen. We hope to try recording again and if we can't record, we will call Kitchen Aid.
Shannon - Westfield, NJ
Stephanie - Westfield, NJ
Karl was great. He determined the problem and fixed it immediately
Beyer - Westfield, NJ
Karl was great in troubleshooting and getting the issue with our dishwasher and washing machine fixed.
Karl was great. Fixed my washer perfectly
Al - Westfield, NJ
Great srvice but wish it culd have been more convenient and sooner
Theresa - Westfield, NJ
I called in on Saturday with a problem with my freezer. Unfortunately I was not able to get an appointment until Tuesday afternoon between 2 and 5 pm. The time was very inconvenient and I wish that I was able to get an earlier day for the technician to come out. The technician was wonderful, very professional and knowledgeable about my issue.
Rachel - Westfield, NJ
Jason was great!
Deepti - Westfield, NJ
Allison - Westfield, NJ
Great service for an expensive appliance with a flaw
Jennie - Westfield, NJ
Moses was awesome. He diagnosed my issue, researched it, followed up with me two or three times and then hopefully replaced a part to fix it for good. However, he called me the day after the service and told me he saw the issue somewhere else and that he knows there is a newer user interface version available than the one he installed at my house the day before. He said if my microwave shuts off again, they will try that next.
Michelle - Westfield, NJ
Timely, polite, thorough, gave detailed explanation.
Amalia - Westfield, NJ
Washer and dryer repair
Linda - Westfield, NJ
Top rate service. Knowledgeable repair person.
William - Westfield, NJ
Great customer service
Yekta - Westfield, NJ
He was knowledgeable and was very courteous
REFRIGERATOR JENN-AIR JS48NXFXDE01 "Replaced r/s, lower, freezer light module...; used 1 W11462342 (LED) from stock"
REFRIG/FREEZER WHIRLPOOL WRF954CIHZ00 Found low water pressure to unit(icemaker not creating 21 cubes with or without filter in place). Instruct customer to have inlet valve replaced...
DISHWASHER JENN AIR JDB9800CWX2 "Made checks found plug not inserted all the way, put plug in all the way. Cleaned dishwasher. Tested ok"
COFFEE MACHINE JENN AIR JJB6424HL "Lowed coffee grind levels, seems to be better now. If customer is still having issues will need to send technical trainer Frank C."
DISHWASHER KITCHEN-AID KUDS02FRBL2 Made checks found float assembly loose and advised on closing door within 3-5 seconds after pressing start button. Tested ok
MICROWAVE JENN-AIR JMC2430IL02 Made Checks customer is having intermittent issue with door open message. If issue happens more frequently order interlock assembly W11033422 and cntrl elec W11325784. Tested ok at this time.
REFRIG/FREEZER JENN-AIR JB36NXFXLE01 Replaced f.f.. light modules. Also interior f.f. shelf needed. O&i part...; ordrng 1 WPW10198700 (shelf-glas)
DRYER MAYTAG MGDB766FW0 Ran multiple tests on dryer...unit checked out ok...advised customer about mixing and matching clothing fabrics...
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Evaporator severely frosted over. Unable to diagnose properly due to dogs barking LOUD in the kitchen(they are in cages). Customer was unable to take them out at the time. O&i parts. 2 count on return, needs defrosting. Instruct customer dogs must be out of kitchen to properly service...; ordrng 1 W11164593 (DIFFUSER ) and 1 W11229011 (WIRING HARNESS) and 1 W11239666 (U.I.) and 1 W11293378 (CONTROL) and 1 WP2309941 (trim-door) and 1 WPW10495967 (heater)"
COOKTOP JENN-AIR JGD3536GS00 Installed right center burner and right burn ok will now need left front burner.; ordrng 1 W11084064 (burnr-head LEFT FRONT)
REFRIG/FREEZER WHIRLPOOL KRSC703HPS01 "Found utility compartment, on door, mounted too low, whereas light switch not getting initiated when door is closed. Adjusted and instruct customer..."
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Replaced main control and evaporator fan motor due to not running
WASHER WHIRLPOOL MHW8630HW0 "Detergent dispenser reader leveler set up wrong ,,,fit it check ok"
DRYER WHIRLPOOL MGD6630HC0 Attach vent back in place test ok
RANGE KITCHENAID KSGB900ESS Replaced console. Tested ok use authorization KQS3RQRFP1 for part
REF S/S 25 CF WHIRLPOOL WRD325SDHV01 KG 10/1 installed icemaker and fill valve. Checked unit through harvest mode all components tested properly. Icemaker operating as designed
RANGE JENN-AIR JGRP536WP02 Replaced loose knobs. Tested ok. Use Authorization # JSH6TSHDPL1
REFRIGERATOR WHIRLPOOL WRT511SZDM00 "Unit have a gap/air leak in the liner, unit cannot be repaired call tech line File # 7728799472."
REFRIGERATOR KITCHENAID KURR204ESB00 Made checks found defective in outer door panel ordering parts..; ordrng 1 W10797360 (OUTER DOOR PANEL ) and 1 W11179312 (NAMEPLATE )
RANGE KITCHENAID KSGB900ESS "Part came in damaged again reordering part, peter will look at part before scheduling ; ordrng 1 W10913685 (CONSOLE 4)"
MICROWAVE JENN AIR JMDFS24JL00 "Made checks found door not making proper contact with switches on left side, adjusted the interlock. Tested ok"
MICROWAVE WHIRLPOOL KEMS309BSS00 KG 8/17 checked unit found error code in microwave section. Tested through diagnostic mode with TJ@techline. High voltage section failure. Needs new magnetron and inverter7728560959 TJ. 2CC; ordrng 1 W10217711 (inverter) and 1 W11346197 (MAGNETRON) and 1 WPW10017410 (fuse)
DISHWASHER KITCHEN-AID KDPE234GPS0 "Made checks instructed customer on running rinse cycle on days dishwasher wont be used through regular cycles, cleaning filter and running monthly dishwasher cleaners. Unit tested ok"
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Replaced faulty upper rack adjusters. Tested ok ; used 1 W10712394 (ADJUSTER) from stock
REFRIG/FREEZER KITCHEN AID KBFS25EWMS8 "Made checks found defective compressor, ordering parts..; ordrng 1 876764 (VALVE) and 1 W10507884 (COMPRESSOR )"
WASHER WHIRLPOOL WFW94HEXW2 KG 8/13 installed door hinge and drain pump. Washer operating as designed
OVEN WHIRLPOOL KEMS308SSS05 KG 8/13 ordering parts for service; ordrng 1 WP9760774 (elmnt-brol) and 1 WPW10119143 (cntrl-elec) and 1 WPW10207398 (elmnt-bake)
REFRIGERATOR KITCHENAID KFXS25RYMS KG 7/16 checked unit found icemaker not advancing through harvest mode. Fill tubing frozen and ice maker stuck unable to remove without damaging fill tubing. Needs new icemaker and fill tubing to ice maker; ordrng 1 W10882923 (icemaker) and 1 W11415785 (TUBING)
HOOD KITCHENAID KVWB400DSS2 "Made checks found fan motor not rotating, took motor down and cleaned. Tested ok. Customer also needs charcoal filter W10272068 for non vented vent. Tested ok"
MICROWAVE WHIRLPOOL WMH31017HS3 "Made checks found light bulb cracked and stuck in socket, removed light bulb and replaced. Tested ok"
DISHWASHER JENN-AIR JDB9200CWP2 Needs additional door hinges. Ordering parts ; ordrng 1 WP8534853 (DOOR HINGE ) and 1 WP8534854 (DOOR HINGE )
OVEN KITCHENAID KODE500ESS04 Customer having intermittent noise issue. Ordering parts ; ordrng 2 W10491987 (SEAL )s and 2 W10860984 (CONVECT FAN)s and 2 W11245567 (BLOWER)s
WASHER WHIRLPOOL MVWB865GC0 Broken cup dispenser needs to order; ordrng 1 W10863011 (dispenser)
WASHER FRONT WASHER WFW9150WW01 2m 3cc Washer is destroy inside loud on spin overhaul and other parts needed ; ordrng 1 W10313497 (tub-outer) and 1 W11239040 (REAR TUB) and 1 WP8540088C (pulley) and 1 WP8540101 (belt) and 1 WPW10171902 (motor-drve) and 1 WPW10202459 (basket) and 1 WPW10283361 (nut) and 1 WPW10730972 (pump-water)
DRYER WHIRLPOOL WGD9150WW1 Replaced idler pulley tensioner/ Tested ok ; used 1 W10837240 (BRACKET) from stock
D/WASHER UNDCTR WHIRLPOOL WDF520PADM7 Replaced faulty drain pump. Tested ok
WASHER WHIRLPOOL WTW5600SQ0 Replace lid switch from t/s wp8318084 switch test ok; used 1 WP8318084 (LID SWITCH) from stock
REFRIG/FREEZER JENN-AIR JFC2290REP00 "Replace defective gaskets, tested ok..."
RANGE KITCHEN-AID KDRS467VSS00 Replaced broken inner glass. Tested ok
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Made checks door was not closing, adjusted upper rack door closing properly now. Tested ok"
RANGE KITCHEN-AID KSGB900ESS3 "Made checks found warming drawer not opening and closing properly, adjusted and tightened drawer tracks. Tested ok"
DISHWASHER JENN-AIR JDB9200CWP2 "Made checks found lower rack tracks broken. Ordering parts. Not leaking at this time, possible leak due to broken track.; ordrng 1 W10822165 (TRACK LOWER) and 1 W10822166 (TRACK RIGHT LOWER) and 1 W11259785 (TRACK) and 1 W11259786 (TRACK) and 1 WPW10448645 (SPRAY ARM ) and 1 WPW10473807 (LEFT SUPPORT ) and 1 WPW10473809 (SUPPORT )"
DISHWASHER KITCHENAID KUDS35FXSS5 Removed broken glass stuck under float and replaced defective chopper; used 1 W10083957V (CHOPPER) from stock
WASHER WHIRLPOOL MHW8630HW1 Washer check ok customer must replace detergent it’s creating too many suds picture on record
OVEN COMBO JENN AIR JMW2427WS02 "Made checks unit tested ok. Advised customer that wall oven does not vent out of house, wall oven recirculates the air. Tested ok customer refused to pay trip charge."