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for Yonkers, NY
Nancy - Yonkers, NY
Irene - Yonkers, NY
Jarel was on time, professional & very knowledgeable
David - Yonkers, NY
Fixed fast, hassle free.
Ed - Yonkers, NY
Rivertides - Yonkers, NY
Professional on time and very responsive. Office team, especially Kathy is a pleasure to work with!
Easy, convenient, good overall experience
Christine - Yonkers, NY
Extremely easy to book the appointment, and an attempt is made to address the issue during the first assessment visit. The technician anticipated the potential issues from the description I provided and brought the part with him. This resulted in one visit that lasted about an hour. I was very satisfied with this. I would definitely use their services again.
Jason - Yonkers, NY
4 times no results !!!
Helane - Yonkers, NY
Ice maker in brand new refrigerator not making ice . Service calls 4 times and no results. Each time technician said was a different issue and each of these issues were not the problem. The problem per technician was quite far fetched and made no sense
Gilbert - Yonkers, NY
Laureen - Yonkers, NY
Adnan - Yonkers, NY
I was not satisfied , after they start working on the fridge , the worker realizes that they do not service fridgedaire then he left , now I am waiting for another company . They should have known that .
Response from Dan Marc Appliance:
We're sorry for the time wasted. But we are a Whirlpool Factory service company only. The dispatch came in to our system from your contract company through Whirlpools system, which is why this occurred. The error was by your contract administrator, routing it to the wrong mfg. It was, unfortunately a waste of both of our time, as we don't get paid for the mistake made and you are having to wait longer to get your appliance repaired
Juan - Yonkers, NY
Andres - Yonkers, NY
Rachel - Yonkers, NY
Unpleasant scheduling staff; marginal technicians
Took too long to fix
Maria - Yonkers, NY
Too many visits for a defrost problem. Parts for common problems should be available to service person.
At last my dishwasher works properly!
Joann - Yonkers, NY
When I purchased my Whirlpool dishwasher back in 2017 (I do not quite remember the date) I noticed it did not clean my dishes properly. I took out the manual & followed every suggestion...still not good. Eventually I called Whirlpool and had a tech come and he fixed it. What he found was that the upper spray was clogged in three places with the following items, rusty screw, melted plastic and a sunflower or pumpkin seed. Those items prevented the spraying properly.
Service call on Fridge
Morris - Yonkers, NY
Poor. charged me for service call and then labor to depfrost ice!
Leticia - Yonkers, NY
Very knowledgeable and a gentleman!
AnnMarie - Yonkers, NY
Mislead by Amanda factory service that total cost of visit and parts is $114.45
Lauro - Yonkers, NY
Dawn - Yonkers, NY
Bernard - Yonkers, NY
Irene - Yonkers, NY
The service Michael gave was above & beyond what I expected. He anticipates al the questions I’d have & informed me upfront what the issue was & what area he was going to take to resolve. The turnaround time was very short & I was up & running in no time.
Darren was awesome!
Mary - Yonkers, NY
Darren not only fixed our refrigerator, he went above and beyond in providing great service and expert advice.
the service was veery good
Rudolph - Yonkers, NY
the technician was ultimate pro.
REFRIGERATOR AMANA ASI2175GRW04 Found coupler leaking @ freezer door for water .. secure water line and coupler .. machine ok
REFRIG/FREEZER WHIRLPOOL WRF560SEHZ00 Found excessive ice build up in freezer... found freezer door not closing ... removed ice ... adjusted thermistor on evaporator .. adjusted door ... customer instruct.. machine ok
REFRIG/FREEZER KITCHEN AID KRFC704FSS01 Install control .. secure door handles .. customer instruct
RANGE WHIRLPOOL WFE525S0HSO Part installed unit tested ok.
DISHWASHER KITCHENAID KDPM604KPS0 Found leak from valve at hose connection ... tighten hose .. no leak .. customer instruct to change fill hose ..
DISHWASHER WHIRLPOOL WDF540PADW3 Door adjusted and tested ok latch re installed.
DISHWASHER MAYTAG MDB4949SDZ0 Unit tested and checked cleared codes and tested ok removed debris from float.
WASHER WHIRLPOOL CAE2745FQ1 Unit needs drain pump please order unable to look in marcone.; snapped 1 QuickPics
WASHER WHIRLPOOL MVWP575GW0 No error codes .. ran diagnostics .. calibrate unit ...no leaks at this time..customer instruct on drain system
DISHWASHER WHIRLPOOL WDT720PADM2 Pump and motor needed for repair unit tested and checked soap dispenser not needed auto part reschedule customer; ordrng 1 WPW10671941 (pump&motor)
REFRIG/FREEZER WHIRLPOOL WRT519SZDW06 Found condensation at bottom of freezer door .. heated and sealed door gasket.. sealed freezer cavity liner with silicone.. customer instruct.. machine ok
REFRIGERATOR KITCHENAID KBSD606ESS00 Check unit installed parts that was order unit working fine
REFRIGERATOR WHIRLPOOL WRT519SZDW06 Found freezer gasket warped .. tried to repair ..; ordrng 1 W10861499 (GASKET)
REFRIG/FREEZER KITCHEN AID KRFC704FSS01 Found unit not cooling..compressor on .. spoke to Dave @ techline ...; ordrng 1 W11114721 (CONTROL) and 1 W11393142 (CONTROL)
WASHER MAYTAG MVW7232HW0 Valve leaking; ordrng 1 W11400157 (VALVE ASSEMBLY )
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 As per customer .. food in fresh food section freezing... adjust temperature settings.. customer instruct to clean condenser and food storage ...secure ice maker arm ... machine ok
LAUNDRY WHIRLPOOL WET4202HW0 Ran diagnostics .. error code E4 ... needs door lock ..; ordrng 1 W11371714 (LID LOCK)
MICROWAVE WHIRLPOOL WMH31017HS0 Interlock installed unit tested and checked OK microwave no operational
DISHWASHER WHIRLPOOL WDT720PAM2 Unit tested and checked drain motor cleared from debree and retested and working to manufacture specs.
WASHER WHIRLPOOL WTW8000DW5 Error codes F5e1 ..f2e1..f6e2 .. unable to run full diagnostics .. lid not locking .. some buttons dont work on UI ... could be because of faulty door lock ..; ordrng 1 W10810403 (LOCK) and 1 W11106749 (UI)
RANGE MAYTAG MGR6600FW1 Unit tested and checked cx used broilerwhich was up too high cx instructed and ordered parts for repair.; ordrng 1 W10724448 (panl-mnfld) and 5 W10894848 (bezel)s and 5 W11101432 (knob)s
OVEN KITCHENAID KODE500EBL04 Part installed and tested ok unit ops well.
WASHER WHIRLPOOL WFW560CHW0 Found unit not starting .. 117 volts @ outlet .. unable to run diagnostics ..; ordrng 1 W11322879 (ACU)
WASHER MAYTAG MHW3505FW1 Check unit drain pump was clogged repaired drain pump unit working fine
LAUNDRY MAYTAG MHW5100DW0 Check unit control board is faulty ; ordrng 1 W11029844 (CONTROL BOARD )
MICROWAVE WHIRLPOOL WMH31017FS0 Part installed and tested ok switches replaced and tested ok . Unit previously repaired wire nut in unit panel not plugged in no panel needed.
DISHWASHER JENN-AIR JDB9000CWP3 Unit tested and checked soap dispenser replaced and tested ok unit ops well. ; used 1 W10861000 (DISPENSER) from stock
MICROWAVE WHIRLPOOL WMH31017FS0 Part installed unit tested and checked ok.
RANGE AMANA AGR5330BAS3 Unit tested and checked no issue detected at time of app.
WASHER WHIRLPOOL WFW5620HW0 F5e4 f5e2 f0e5 f0e2 error codes present. Found cus using excess amount of soap. Explained soap usage and set concentration to 6x. All functions test ok
ICEMAKER WHIRLPOOL KUID508ESS2 Customer said that they have a contract/warranty and they will contact there warranty company so that they will contact us
MICROWAVE WHIRLPOOL WMH31017HS Check unit installed part that was order unit working fine
WASHER WHIRLPOOL CAE2745FQ1 Check unit legs needed to be adjusted adjust legs unit working fine
WASHER WHIRLPOOL CHW9150GW0 Installed motor and mcu. Unit check ok
MICROWAVE WHIRLPOOL WMH31017FS0 Installed boards and interlock. Touch screen not responding.; ordrng 2 W10138793 (FUSE)s and 1 W10889327 (TOUCH)
MICROWAVE WHIRLPOOL WMH31017FS0 Interlock replaced and tested ok.
REFRIG/FREEZER WHIRLPOOL WRT318FMDM00 Found temp in fresh food section @ 34 degrees... customer instruct to clean condenser ... condenser area very dirty ...if issue still occurs .. customer will call back
DRYER MAYTAG MGDX655DW2 Belt broken ; used 1 341241 from stock
REFRIGERATOR WHIRLPOOL WRF736SDAM13 Found low water pressure from dispenser .. customer instruct to change filter ... perform water hardness test ... color on strip is brown ..
M/W OTR WHIRLPOOL WMH31017FS0 Unit tested and checked interlock switches needed to complete repair replaced and tested ok.; used 1 W11244494 (INTERLOCK) from stock
DISHWASHER WHIRLPOOL WDT730PAHZ0 Unit tested and checked drain hose blocked by pvs pipe informed cx and instructed.
WASHER WHIRLPOOL CHW9150GW0 "F25 error code. Verified wiring to mcu and motor not damaged. as per tech sheet, replacing mcu and motor.; ordrng 1 W10384849 (MCU) and 1 W11191299 (MOTOR)"
REFRIG/FREEZER WHIRLPOOL WRF560SEYM05 Installed new door amd badge. Dispenser and ice working properly. Unit check ok
DISHWASHER WHIRLPOOL MDB7751AWW Check unit instruct customer to get rinse aid for better drying results unit working fine