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for Yonkers, NY
Mary - Yonkers, NY
Great service. Knowledgeable repairman
Lucille - Yonkers, NY
In time and fixed the problem quickly
Nancy - Yonkers, NY
Irene - Yonkers, NY
Jarel was on time, professional & very knowledgeable
David - Yonkers, NY
Fixed fast, hassle free.
Ed - Yonkers, NY
Rivertides - Yonkers, NY
Professional on time and very responsive. Office team, especially Kathy is a pleasure to work with!
Easy, convenient, good overall experience
Christine - Yonkers, NY
Extremely easy to book the appointment, and an attempt is made to address the issue during the first assessment visit. The technician anticipated the potential issues from the description I provided and brought the part with him. This resulted in one visit that lasted about an hour. I was very satisfied with this. I would definitely use their services again.
Jason - Yonkers, NY
4 times no results !!!
Helane - Yonkers, NY
Ice maker in brand new refrigerator not making ice . Service calls 4 times and no results. Each time technician said was a different issue and each of these issues were not the problem. The problem per technician was quite far fetched and made no sense
Gilbert - Yonkers, NY
Laureen - Yonkers, NY
Adnan - Yonkers, NY
I was not satisfied , after they start working on the fridge , the worker realizes that they do not service fridgedaire then he left , now I am waiting for another company . They should have known that .
Response from Dan Marc Appliance:
We're sorry for the time wasted. But we are a Whirlpool Factory service company only. The dispatch came in to our system from your contract company through Whirlpools system, which is why this occurred. The error was by your contract administrator, routing it to the wrong mfg. It was, unfortunately a waste of both of our time, as we don't get paid for the mistake made and you are having to wait longer to get your appliance repaired
Juan - Yonkers, NY
Andres - Yonkers, NY
Rachel - Yonkers, NY
Unpleasant scheduling staff; marginal technicians
Took too long to fix
Maria - Yonkers, NY
Too many visits for a defrost problem. Parts for common problems should be available to service person.
At last my dishwasher works properly!
Joann - Yonkers, NY
When I purchased my Whirlpool dishwasher back in 2017 (I do not quite remember the date) I noticed it did not clean my dishes properly. I took out the manual & followed every suggestion...still not good. Eventually I called Whirlpool and had a tech come and he fixed it. What he found was that the upper spray was clogged in three places with the following items, rusty screw, melted plastic and a sunflower or pumpkin seed. Those items prevented the spraying properly.
Service call on Fridge
Morris - Yonkers, NY
Poor. charged me for service call and then labor to depfrost ice!
Leticia - Yonkers, NY
Very knowledgeable and a gentleman!
AnnMarie - Yonkers, NY
Mislead by Amanda factory service that total cost of visit and parts is $114.45
Lauro - Yonkers, NY
Dawn - Yonkers, NY
Bernard - Yonkers, NY
Irene - Yonkers, NY
The service Michael gave was above & beyond what I expected. He anticipates al the questions I’d have & informed me upfront what the issue was & what area he was going to take to resolve. The turnaround time was very short & I was up & running in no time.
DISHWASHER KITCHENAID KDTM404KPS0 Unit tested and checked no issues detected at time of app.cx instructed.
RANGE WHIRLPOOL WFG535S0JZ1 Unit tested and checked ok no issue detected cx instructed Unit ops well no issue @time of app.
DISHWASHER WHIRLPOOL KUDE60SXSS3 Parking issue only had private parking and when reached customer she had advised I had called and canceled the appointment
DISHWASHER WHIRLPOOL KDFE104HWH1 Please review parts for repair detergent drawer dispenser is broken; ordrng 1 W10861000 (detergent dispenser)
REFRIGERATOR WHIRLPOOL ED19AKXLWR0 "Condenser fan was making noise by customer had already ordered a new refrigerator and advised me that he had lubricated the fan so the noise was minimal checked inside the freezer compartment for the evaporator fan everything is working as shed unit is cooling properly no issues with cooling; ordrng 1 833697 (motor,cond.fan 2w cw)"
RANGE WHIRLPOOL WFG320M0BS3 Socket inside oven is completely damaged inside lightbulb was broken inside the socket please review parts for repair; ordrng 1 W10856866 (sockt-lite) and 1 W10888179 (bulb-light)
RANGE WHIRLPOOL WFG320M0BS3 Replaced innerglass assembly for range unit is repaired
WASHER AMANA NTW4516FW3 Drain pump was running let run for about 10 minutes until machine reset itself the diagnostic test everything is working as it should no defects found..... customer education
DISHWASHER WHIRLPOOL WDF520PADM9 Inlet water valve on dishwasher was completely broken off also connection for 120 V tried reconnecting but did not work please review parts for repair....; ordrng 1 W11175771 (valve-inlt) and 2 WPW10503548 (retainer)s
DISHWASHER KITCHEN AID KDTM354DSS5 Unit tested and removed unit not draining removed hoses and cleared and retested unit ops well.
DISHWASHER WHIRLPOOL WDT975SAHZ Part installed and tested ok.
WASHER MAYTAG MVW7230HW0 Replaced lead strike and also remove broken piece from lock that was jammed inside the lock tested unit everything is working properly unit is repaired
REFRIG/FREEZER WHIRLPOOL KRFC704FPS04 "Dual valve was replaced already per Frank,...I called to confirm but it seems to be the valve in back of the unit please review parts for repair,.. Icemaker was replaced once were ready but water seems to be coming down the side of the icemaker and it also may be an internal door issue,....need 2 counts for repair....; ordrng 1 W11115534 (icemaker) and 1 W11312191 (valve) and 1 W11330486 (PANEL-UI) and 1 W11391308 (WATER TUBE) and 1 W11449015 (DOOR FOAM ASSY)"
REFRIGERATOR WHIRLPOOL WRS555SIHV00 Replaced water housing checked for leaks customer is able to take water filter in and out no problem I unit is repaired
WASHER WHIRLPOOL MHWE400WW01 "Machine is not responding at all please review parts for repair also need 2 counts,.... unit is in a tight area in the basement part of the house; ordrng 1 WP8183270 (latch) and 1 WPW10283517 (cntrl-elec) and 1 WPW10326458 (cntrl-elec)"
RANGE WHIRLPOOL WFG320M0BS3 Part installed and tested ok.
LAUNDRY MAYTAG MVW7230HW0 Door lid strike is broken please review parts for repair; ordrng 1 W11457841 (LID STRIKE)
MICRO OVEN JENN-AIR JMV9196CB2 Replaced transformer tested unit everything is repaired....
REFRIGERATOR WHIRLPOOL KTRC22ELWH01 Customer education on how to replace the water filter for the unit installed new water filter unit is repaired
RANGE WHIRLPOOL WFG505M0BS3 Part ordered cx reschduled; ordrng 1 W11176454 (IGNITOR)
REFRIGERATOR WHIRLPOOL WRF560SEYM05 Replace door form assembly right side however new door had a couple of dings in it and customer would like that replaced......lw10413519. Guzman; ordrng 1 WPW10481433 (nameplate) and 1 lw10413519 (dor-fip ms)
REFRIGERATOR WHIRLPOOL WRS555SIHV00 Customer was unable to release the water filter to put a new one in because the housing bar is broken inside please review parts for repair.....; ordrng 1 W11172791 (housing)
DRYER MAYTAG MGD6630HC1 "F3E2 error code,.... please review parts for repair.....; ordrng 1 W11410327 (MAIN PCB CONTROL ELEC) and 1 WP8577274 (thermistor)"
DISHWASHER KITCHENAID KDPM604KPS0 Unit tested and checked discovered that water leaking from inlet valve explained to cx that It is a install issue and that the technician did not cause issue that she had definitely a install issue. valve not correctly connected to water line.SEE PICS.
RANGE JENN-AIR JGS8850ADS Unit tested and checked erc nla cx will replace unit .No parts available.
WASHER WHIRLPOOL WFW3090JW0 "Apartment # 2005,....F20 error code. Main PCB and heater assy.....Need 2 man and 2 counts,...unit is stacked,.... unit is not in apartment 2003A and is in 2005; ordrng 1 W10847365 (heater) and 1 W11334214 (MAIN PCB CONTROL - ELECTRIC)"
DRYER WHIRLPOOL WGT4027HW0 Found the the wire harness wire is not sending voltage to the flow igniter could not find the break in the wire. Ordering wire harness ; ordrng 1 279048 (THERMO FIX) and 1 W11028053 (WIRE HARNESS)
MICROWAVE WHIRLPOOL WMH31017FS0 Parts replaced and tested ok unit know operating well.
WASHER MAYTAG MVWC565FW1 Drain line was clogged removed debri from drain ran test washer is working fine again
DRYER WHIRLPOOL LDR3822PQ2 Replaced thermo fuse. Dryer is working fine now ; used 1 WP3392519 (FUSE) from stock
DRYER WHIRLPOOL WGD5000DW3 Removed Detergent cap from the fan blower ran test unit is working fine again no more noise
REFRIGERATOR AMANA ASI2175GRW04 Found coupler leaking @ freezer door for water .. secure water line and coupler .. machine ok
REFRIG/FREEZER WHIRLPOOL WRF560SEHZ00 Found excessive ice build up in freezer... found freezer door not closing ... removed ice ... adjusted thermistor on evaporator .. adjusted door ... customer instruct.. machine ok
REFRIG/FREEZER KITCHEN AID KRFC704FSS01 Install control .. secure door handles .. customer instruct
RANGE WHIRLPOOL WFE525S0HSO Part installed unit tested ok.
DISHWASHER KITCHENAID KDPM604KPS0 Found leak from valve at hose connection ... tighten hose .. no leak .. customer instruct to change fill hose ..
DISHWASHER WHIRLPOOL WDF540PADW3 Door adjusted and tested ok latch re installed.
DISHWASHER MAYTAG MDB4949SDZ0 Unit tested and checked cleared codes and tested ok removed debris from float.
WASHER WHIRLPOOL CAE2745FQ1 Unit needs drain pump please order unable to look in marcone.; snapped 1 QuickPics
WASHER WHIRLPOOL MVWP575GW0 No error codes .. ran diagnostics .. calibrate unit ...no leaks at this time..customer instruct on drain system
DISHWASHER WHIRLPOOL WDT720PADM2 Pump and motor needed for repair unit tested and checked soap dispenser not needed auto part reschedule customer; ordrng 1 WPW10671941 (pump&motor)
REFRIG/FREEZER WHIRLPOOL WRT519SZDW06 Found condensation at bottom of freezer door .. heated and sealed door gasket.. sealed freezer cavity liner with silicone.. customer instruct.. machine ok
REFRIGERATOR KITCHENAID KBSD606ESS00 Check unit installed parts that was order unit working fine
REFRIGERATOR WHIRLPOOL WRT519SZDW06 Found freezer gasket warped .. tried to repair ..; ordrng 1 W10861499 (GASKET)