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for Yorktown Heights, NY
Rhona - Yorktown Heights, NY
Repair technician was very professional
Christina - Yorktown Heights, NY
My oven was operable but displaying an error code. A tech came to my home on Wednesday and installed a new control panel. He didn’t perform any diagnostics and when I asked him to check the oven as a whole to make sure there were no other issues he said it wasn’t necessary. That evening when trying to make dinner, 2 new error messages appeared and the oven shut down. It has been inoperable since. I call Dan Marc the next morning and the rep I spoke to was not apologetic and said the earliest someone could come back is next Monday. I told him I did not want the same tech here and he assured me it would be someone else. I called today to see if they had a time frame for Monday and to remind them not to send the same tech and that rep said it was nowhere in the notes that I wanted someone else and if I did, I now have to wait until Wednesday. A manager then got on the call, also unsympathetic after I told her what happened. I said the tech lefty my oven in worse shape to which she replied “so you’re saying my tech maliciously harmed your oven?” No that is not what I said. But he was very dismissive when he was here and now I have no oven. I have to wait until next Wednesday and who is to know if we will be any closer to a resolution. Had I known the experience would be like this, I would have called a local repair person in town.
Ino - Yorktown Heights, NY
OVEN WHIRLPOOL KSEG700ESS1 Unit tested and checked no issues detected at time of app.
DISHWASHER WHIRLPOOL KDTE254ESS Cx instructed cx unit ops well no issues detected cx explained that there is a warranty on all three unit however does not have any document to support claim.
MICROWAVE WHIRLPOOL KMHC319ESS "Unit tested and replaced switches and fuses.; used 3 W10138793 (FUSE THERMAL), and 1 W11244494 (INTERLOCK) from stock"
COOKTOP WHIRLPOOL MES8800FZ "Unit tested and checked cx refusing repair cx states unit was delivered like this top cracked and one element not working cx states she did not by a refurbed appliance and will not accept repair.If part needs to be ordered cx would need Part number W10751487 ,part number WPW10251108, and Part number W10857622"
DISHWASHER WHIRLPOOL KDFE104HPS Unit tested and checked motor replaced and tested ok unit operates well after repair.; used 1 W11085683 (PUMMP & MOTOR) from stock
DISHWASHER WHIRLPOOL WDT720PADM2 Unit tested and checked secured unit by raising feet to allow unit to be press against counter cx supplied shims to do so.
WASHER WHIRLPOOL WTW5000DW3 "Check unit didn’t verify any issues with unit,unit working fine"
RANGE KITCHEN AID KSEB900ESS3 Unit tested and checked parts installed and tested ok.
WASHER WHIRLPOOL WTW5000DW3 Advised cus of unbalanced loads. No error codes. Ran test cycle. Unit check ok
DISHWASHER KITCHENAID KDTM404ESS1 Unit tested and checked spray arm reattached and tested ok.
OVEN WHIRLPOOL KODE500ESS02 Parts installed w10801665 wrong part sent please send correct part 2man job unit must be removed to repair.;
DISHWASHER KITCHENAID KDTM404ESS1 Installed new board. All functions test ok
OVEN WHIRLPOOL KODE500ESS02 Check found unit needs main control and control panel will order avd cust she will be responsible for 2nd man charge of $89.00 ; ordrng 1 W10801665 (cntrl-elec) and 1 W11086141 (console) and 1 W11179310 (CONTROL )
DISHWASHER KITCHENAID KDTM404ESS1 "Cus states has whirlpool contract. Sump motor previously changed. Has a faulty control. If contract is approved, please order W10854228.; ordrng 1 W10854228 (BOARD)"
OVEN WHIRLPOOL KODE300ESS Unit tested and checked panel replaced and tested ok stuck key err code. Meaning panel needed to be replaced.Replaced panel and tested ok.
DISHWASHER MAYTAG MDB8989SHZ0 Unit tested and checked cx instructed and cleared codes stored in unit.