I was very comfortable having Isaic in my home from his first visit. He was in time, pleasant, seemed confident in his knowledge of the machine’s issues. I showed Isaic a few videos of how it had been performing since we purchased it. I had called our salesman & he said since we purchased the 3 year PC Richard warranty to call them. And kinda blue us off. Didn’t even tell us Maytag had a year warranty. You can see our record of many appointments with them with no improvements. Isaic said it needed new shocks for the very loud spin cycle & a new panel for the dry spots on our clothes after a full cycle had gone through. I have only done one wash so far cause we had doctor & dentist’s appointments yesterday. Although, it was still loud it was better. I will know better when I do a few more washes this weekend. They also told me I had a suspension issue & he would ordered a part & should be in in 4 days. But he went back & closed the ticket & When I called them 5 days later they said it was a mistake & he came a few days later with 2 of the same parts that looked like small weights & didn’t help at all. So after 6 months you can imagine how grateful I am to have had Isaic here. I am still a little nervous about this machine from PC Richard because of their repair reputation. I asked one of the repair guys how do I know if this is a new machine. He said well you don’t know how long it’s been hanging around the warehouse. OMG. So I am praying it will improve but I would recommend Isaic highly!

Isaac was super nice and very quick on the fixing of my washer. And he like my dog !

Hi Thanks for the followup. I rated the service of 3 stars based on Isaac’s approach. (5 stars) But the problem was not fixed. (0 stars) Isaac was very courteous and professional. He took time to explain to me the situation. Issac was not able to do anything. The dishwasher would not turn on. It was bought in 2005. He said it was a control panel communication error and that whirlpool doesn't offer any solution - it doesn’t have new control panels for this model -bc the dishwasher is old. I was reading there is a way to reset the control panels? Is this something Isaac could have tried? Also this was the first problem I ever had in 20 years. So good job on Whirlpool!! I just wish it could’ve been fixed or reset. Thanks, Lorri

Jerry did a wonderful job. He was very precise, efficient and competent. He came in on time and worked in a clean way. I am extremely satisfied with his work and am happy to recommend him.