Customer Reviews

Local Reviews
for New York City, New Jersey, Pennsylvania

Dan Marc Appliance Rated 4.7 out of 5 stars based on 2083 customer reviews

Our Reviews by City

Brick, NJ (10)
Bronx, NY (33)
Queens, NY (163)
Rye, NY (5)
Wayne, NJ (15)


Map of East Brunswick, NJ

Great service, Thanks!




Review of Dan Marc Appliance

Service was great!


Map of Mamaroneck, NY

Service with a smile




Review of Dan Marc Appliance

The representative was helpful and punctual. He appeared knowledgeable of company products.


Map of Scarsdale, NY

Great Experience




Review of Dan Marc Appliance


Map of Brick, NJ

Rosaria




Review of Dan Marc Appliance

Tyler was very helpful and takes the time to answer all my questions. He even adds information.


Map of New Rochelle, NY

Great Service!




Review of Dan Marc Appliance


Map of Teaneck, NJ

Not satisfied !!! and disappointment!!!




Review of Dan Marc Appliance

My unit still isn’t working right and when I called you guys instead of helping me and re-sending a workmen out you kicked the can down the road saying there’s nothing you can do about it but make another application by calling Home Depot!!! Can you please resolve this issue ?


Response from Dan Marc Appliance:

What you're being asked to do is contact Home Depot, or your contract company to schedule another appointment. When you have an extended service contract, that is the process. We don't make the process, but have to follow the guidelines that are set forth.


Map of Princeton, NJ

to check failing Kitchen Aid refrigerator (24 yrs old)




Review of Dan Marc Appliance

quick appointment. Good advice. reasonable price for visit. Nice fellow.


Map of Nutley, NJ

Courteous service




Review of Dan Marc Appliance


Map of Union, NJ

Great service, Awesome service




Review of Dan Marc Appliance

We will use them again


Map of Brooklyn, NY

O




Review of Dan Marc Appliance

Ok experience


Efficient and knowing, problem solved




Review of Dan Marc Appliance

The repairman, Keyes, knew immediately what was wrong with my fridge, set about fixing it, and got the job done fast, cleanly and with no disruption to my household (two kids playing, me working). The problem had been bothering us for years but we had been hesitant to call a repair because we don’t have ties in this area. We don’t know anyone. Now we do. Keyel. Ask for him by name. I’m serious.


Refrigerator freezer door




Review of Dan Marc Appliance

Door still does not close entirely, can't be used to store food


excellent serviceman




Review of Dan Marc Appliance

polite, knowledgeable, and informative gentleman


Review




Review of Dan Marc Appliance


banging in new ovn




Review of Dan Marc Appliance

tech person very open and honest although problem was not totally resolved he did reinstall bottom tray which was loose and explained mfg. using thin metal caused expansion and contraction caused banging recommended trying run oven at highest heat for 1hr or so


Friendly service




Review of Dan Marc Appliance


Manager




Review of Dan Marc Appliance


Husband & I agree - EVERYTHING great!!!




Review of Dan Marc Appliance

Ken exceptional. Dan Marc can be very proud to have him represent the company!!


Great service




Review of Dan Marc Appliance

Jose was great


Bad service




Review of Dan Marc Appliance


Response from Dan Marc Appliance:

We dispatched a tech to your home ad could not duplicate the issue you were having. We've noticed you've contacted us to come back, since the initial visit, which we are glad to do. It's hard to repair something, if we don't witness the failure. Guessing at it and just throwing parts in, when we are unsure, is not the method we do things, and hope you understand our position. We understand it's an inconvenience to you, but strive to repair your appliance properly, without any unnecessary costs


Great service




Review of Dan Marc Appliance


Misc




Review of Dan Marc Appliance

Ken is a GREAT person and tech.....


Excellent service




Review of Dan Marc Appliance

Arrived on time; explained nature of problem clearly; was polite and worked quickly.


Great!




Review of Dan Marc Appliance


Great Service




Review of Dan Marc Appliance

Fast and friendly


Good service




Review of Dan Marc Appliance


Great service. Polite and knowledgeable




Review of Dan Marc Appliance

Great experience. He’s an asset to your company.


Professional and fast




Review of Dan Marc Appliance


Great Service




Review of Dan Marc Appliance


great service




Review of Dan Marc Appliance


Very pleased




Review of Dan Marc Appliance

I was very impressed with the young man who came to service my refrigerator. He was polite, professional, knowledgeable and personal. He greeted me and shook my hand. He explained how my particular refrigerator worked. He answered all of my questions. All repairmen should be like him.


Great Service




Review of Dan Marc Appliance

Brian took the time the explain what needed to be replaced and how long it would take.


Great technician!




Review of Dan Marc Appliance

Great experience overall. Knowledgeable, on time, polite.


Pete




Review of Dan Marc Appliance

Excellent


Mary




Review of Dan Marc Appliance

Excellent


Sandi




Review of Dan Marc Appliance

I had a window from 1-4. I called around 3 to find out when they were coming and the woman said the technician was running a little late and it would be after 4. I said I would wait. He came after 6 and diagnosed the problem quickly (10 minutes) and I paid him for the service. I was extremely unhappy about taking the day off of work for an afternoon appointment that never happened. It is extremely inconsiderate. SOMEONE SHOULD HAVE CALLED ME TO LET ME KNOW THEY WERE RUNNING LATE AND IT WOULDNT HAVE BEEN A COMPLETE WASTE OF MY DAY. A simple phone call would have been welcome and have saved me all the aggravation. I should be reimbursed for partial fee that I paid at the very least.


Steven




Review of Dan Marc Appliance


Easy to work with!




Review of Dan Marc Appliance

Fast and courteous.


Great srvice but wish it culd have been more convenient and sooner




Review of Dan Marc Appliance

I called in on Saturday with a problem with my freezer. Unfortunately I was not able to get an appointment until Tuesday afternoon between 2 and 5 pm. The time was very inconvenient and I wish that I was able to get an earlier day for the technician to come out. The technician was wonderful, very professional and knowledgeable about my issue.


Great service Excellent Technician




Review of Dan Marc Appliance

Great Technician Very pleasant to deal with.Good Experience


Sam C.

Sam C.

REFRIGERATOR WHIRLPOOL WRB322DMBM00 Troubleshoot unit failed on electronic control installed a new board control cycle check; used 1 WPW10503278 () from stock

Near Chelsea Ct, Saddle Brook, NJ 07663
Karl G.

Karl G.

WASHER WHIRLPOOL WTW5000DW1 "KG 6/25 checked washer found tub stuck in sideward position. Tub went off balance causing it to bang around, adjusted tub to proper position. Unit spinning and operating properly.David SR# 7725188802"

Near South St, Summit, NJ 07901
Karl G.

Karl G.

WASHER WHIRLPOOL WTW8000DW0 "KG 6/25 checked unit found washer making grinding and clocking noise when turning. Fastened motor rotor, unit still noisy, needs new transmission replacement. Customer will contact MNF to try and get concession for repair. No additional repairs required at this time"

Near Prospect Ave, Scotch Plains, NJ 07076
Karl G.

Karl G.

WASHER MAYTAG MVWB765FW1 KG 6/25 checked unit found control not responding and lid switch is not engaging to tested unit through diagnostic mode; ordrng 1 W10810403 (lid lock assy) and 1 W11135392 (cntrl-elec)

Near Paff Pl, Scotch Plains, NJ 07076
Karl G.

Karl G.

WASHER AMANA NTW4516FW3 KG 6/25 checked washer found unit not level causing tub to go off balance then stops mid cycle. Water hoses connected in reverse. Customer has to have installation corrected for proper operation. Washer operating as designed

Near Smith St, Perth Amboy, NJ 08861
Karl G.

Karl G.

WASHER MAYTAG MVWC565FW1 KG 6/25 checked unit found power to control bit does not turn on. Needs new control board; ordrng 1 W11162438 (cntrl-elec)

Near Patricia Ave, Woodbridge Township, NJ 07067
Vlad C.

Vlad C.

WASHER AMANA NTW4516FW2 "Reseted main control board. Inspected for proper function. Working fine now. Door lock, Main control board."

Near Randall Ave, The Bronx, NY 10473
Vlad C.

Vlad C.

REFRIGERATOR AMANA ASD2575BRW01 "Needs parts...; ordrng 1 WPW10153550 (EXTENSION, DRAIN FITTING)"

Near Lafayette Ave, The Bronx, NY 10473
Vlad C.

Vlad C.

DRYER EL WHIRLPOOL LDR3822PQ2 Part inst. Inspected for proper function. Working fine now.; used 1 WP3392519 (FUSE) from stock

Near Castle Hill Ave, The Bronx, NY 10473
Chris H.

Chris H.

WASHER WHIRLPOOL WFW8620HW1 "CH - unit has goods issue date of 6/6/19 - unit is iw. Customer states that unit was just installed and after running unit, it shook so violently that it cracked a pipe on the wall behind it. Found top lh shipping bolt was left in during installation - the other three shipping bolts were removed. Unit has cosmetic damage to rear of top panel, and stator motor is binding up when drum is rotated. As this is an installation issue that damagd the unit and caused damage to the customer’s plumbing, and unit is within first 30 days from dop, customer is contacting the retailer to resolve - will call in if unit is not replaced by retailer - if repair is required, unit will need new top {WPW10208373}, stator {W11316054}, and rotor {W11314361}."

Near Bradley Terrace, Belmar, NJ 07719
Vlad C.

Vlad C.

REFRIGERATOR WHIRLPOOL WRB329DMBM00 "Needs parts... Any time after 9AM. Tech Please call customer twice b4 arrival.; ordrng 2 WPW10120018 (SLIDE, DOOR)s"

Near Castle Hill Ave, The Bronx, NY 10473
Chris H.

Chris H.

REFRIGERATOR WHIRLPOOL GSS30C6EYY02 CH - customer canceled service

Near Grassmere Avenue, Interlaken, NJ 07712
Chris H.

Chris H.

DRYER WHIRLPOOL WGD8500DC4 "CH - found a screw - not from the unit - in blower wheel duct. Blower wheel is broken. Unit needs new blower wheel {WP697772}, motor {W11105178}, and lint screen {W10859086}, extra time on return; ordrng 1 W10859086 (SCREEN) and 1 W11105178 (MOTOR) and 1 WP697772 (BLOWER WHEEL)"

Near Birch Ave, Wanamassa, NJ 07712
Chris H.

Chris H.

DISHWASHER KITCHENAID KDTE104ESS1 CH - customer met me at the door and said that she told WP cust serv that she is unwilling to pay for service and she believes that servic should be covered despite unit being out of warranty. Customer declined service

Near Century Dr, West Long Branch, NJ 07764
Adrian R.

Adrian R.

REFRIGERATOR WHIRLPOOL ED20PKXYW01 "Install the freezer door gasket and the door closer, but the refrigerator door gasket is incorrect need to reorder the refrigerator door gasket ; schdld next appmnt for 6/27 THU !"

Near E Broadway, New York, NY 10002
Adrian R.

Adrian R.

DRYER EL WHIRLPOOL LDR3822PQ2 Replace dryer door latch assembly leave working fine ; used 1 LATCH (279570) from stock

Near Madison St, New York, NY 10002
Adrian R.

Adrian R.

REFRIGERATOR WHIRLPOOL WRT134TFDB00 "Replace the evaporator fan motor, leave working properly ; used 1 2315539 (MOTOR-EVAP) from stock"

Near Cherry St, New York, NY 10002
Adrian R.

Adrian R.

DRYER EL AMANA NTW4526FW2 Need a drain pump.; ordrng 1 W10919003 (DRAIN PUMP )

Near Avenue A, New York, NY 10009
Adrian R.

Adrian R.

DISHWASHER MAYTAG MDB4609AWS4 "Check and found that there’s no leaks whatsoever, the dishwasher is working properly."

Near Pine St, New York, NY 10005
Adrian R.

Adrian R.

DISHWASHER KITCHEN AID KUDP01FLSS6 Replace the door link kit leave working fine.; used 1 8194001 (Link) from stock

Near Murray Street, New York, NY 10007
Aris S.

Aris S.

REFRIG/FREEZER WHIRLPOOL WRF560SEHZ00 Install parts test it is working normal

Near 8th St, North Bergen, NJ 07047
Aris S.

Aris S.

RANGE KITCHEN AID KSGB900ESS0 Install parts test it is working good

Near Grantwood Ave, Staten Island, NY 10312
Aris S.

Aris S.

DRYER WHIRLPOOL LTG5243DQB Need parts ; ordrng 1 WP3406108 (DOOR SWITCH )

Near Legate Ave, Staten Island, NY 10312
Eric P.

Eric P.

WASHER WHIRLPOOL WTW5000DW1 "Ep-met in the driveway by customer,stated they canceled call 6hrs after it was made on sunday"

Near Roslyn Ct, Long Branch, NJ 07740
Dennis B.

Dennis B.

WASHER MAYTAG MHW6000XW0 Db tested unit unit ran to specs unit needed drain clean out

Near Magellan Way, Franklin Township, NJ 08823
Dennis B.

Dennis B.

MICROWAVE KITCHENAID KOCE500ESS08 Db unit had f9 e0 miss wired cleared code tested unit unit ran to specs empty new construction

Near Cannon St, North Brunswick Township, NJ 08902
Dennis B.

Dennis B.

REFRIG/FREEZER WHIRLPOOL WRS325SDHZ01 Db tested unit unit ran to specs ff sec is all pushed up against the wall went over airflow with customer

Near Addington Ct, East Brunswick, NJ 08816
Dennis B.

Dennis B.

WASHER WHIRLPOOL WTW5000DW2 Db unit needs following parts ; ordrng 1 W10876600 (drain pump)

Near Pennsylvania Way, North Brunswick Township, NJ 08902
Dennis B.

Dennis B.

REFRIGERATOR WHIRLPOOL WRF736SDAM12 Db unit has ice maker cant find home position unit needs; ordrng 1 WPW10764668 (ice maker)

Near Euclid Ave, Matawan, NJ 07747
Dennis B.

Dennis B.

REFRIG/FREEZER KITCHENAID KRSC500ESS00 Db ff drain was clogged cleared clog tested unit unit ran to specs

Near Idlebrook Ln, Aberdeen Township, NJ 07747
Dennis B.

Dennis B.

KITCHEN WHIRLPOOL WFG320M0BS3 Db range has f3 fault sensor unit needs following arts; ordrng 1 W11126814 (cntrl-elec) and 1 WPW10181986 (sensor)

Near Church St, Matawan, NJ 07747
Karl G.

Karl G.

WASHER WHIRLPOOL WTW4816FW2 "KG 6/25 checked washer found unit very noisy when spinning. Removed inner tub and found metal piece from clothing inside tub assm. Removed object, tested unit through cycle. Washer operating as designed"

Near Hampden St, Linden, NJ 07036
Karl G.

Karl G.

WASHER WHIRLPOOL WTW5000DW2 KG 6/25 checked washer found inner basket out of balance creating banging noise when spiining. Repaired and adjusted tub to proper position. Tested washer through diagnostic. Washer operating as designed

Near Daniel St, South Plainfield, NJ 07080
Karl G.

Karl G.

REFRIG/FREEZER WHIRLPOOL KSC24C8EYP02 KG 6/25 checked unit found evaporator frosting over. Evaporator installed 1 month ago. Needs new evaporator again. Seal system repair 2 CC; ordrng 1 WPW10643261 (evaporator)

Near Cornell Rd, Cranford, NJ 07016
Brian H.

Brian H.

WASHER MAYTAG MVWB765FW1 "Replaced parts, working ok"

Near Tall Timber Rd, Middletown, NJ 07748
Brian H.

Brian H.

OVEN JENN-AIR JJW2430DP02 "Replaced UI, working ok. ACU not needed, returning new and unused."

Near Exeter Way, Holmdel, NJ 07733
Brian H.

Brian H.

DRYER - GAS WHIRLPOOL WGD8500BW0 Diagnosed working ok.

Near Freesia Ct, Holmdel, NJ 07733
Brian H.

Brian H.

DISHWASHER JENN-AIR JDB9800CWP2 "Replaced UI, unit working ok. ACU not needed, returning new and unused."

Near Windermere Rd, Middletown, NJ 07738
Brian H.

Brian H.

WASHER WHIRLPOOL WTW4816FW2 "Unit diagnosed working ok. Drain hose is cracked and leaking, advised cons this is not covered under manufacturers warranty."

Near Parmly Rd, Tinton Falls, NJ 07724
Brian H.

Brian H.

ICEMAKER KITCHENAID KUID308ESS2 "Replaced UI, unit working ok. ACU not needed, returning new and unused."

Near River Ave, Monmouth Beach, NJ 07750