Customer Reviews

Local Reviews
for New York City, New Jersey, Pennsylvania

Dan Marc Appliance Rated 4.7 out of 5 stars based on 2100 customer reviews

Our Reviews by City

Brick, NJ (10)
Bronx, NY (33)
Queens, NY (163)
Rye, NY (5)
Wayne, NJ (15)


Map of Aberdeen Township, NJ

Fast, Excellent




Review of Dan Marc Appliance


Map of Aberdeen Township, NJ

Great Service




Review of Dan Marc Appliance


Map of Denville, NJ

Manager




Review of Dan Marc Appliance


Map of Englewood, NJ

Freezer repair




Review of Dan Marc Appliance


Map of West Windsor Township, NJ

Still struggling




Review of Dan Marc Appliance

We had issue of refrigerator not cooling, technician came told compressor needs to be replaced, we replaced the compressor after a week problem starting coming back and now we have technician coming back to check.


Map of Washington, NJ

Good




Review of Dan Marc Appliance


Map of Mount Olive Township, NJ

good job




Review of Dan Marc Appliance

The tech was knowlegable solved the problem


Map of Mahwah, NJ

Reliable.




Review of Dan Marc Appliance


Map of Monmouth Beach, NJ

Technician was professional and courteous, but the machine does not work. He will need to come back - again.




Review of Dan Marc Appliance

The service was good but there is something wrong with the machine. Hard to give a high rating when the repair did not fix the problem.


Map of Warren, NJ

Rachel




Review of Dan Marc Appliance


Nabil




Review of Dan Marc Appliance

Very helpful


Sam




Review of Dan Marc Appliance

A good experience. Ken positioned filter to work better and secured Freezer handle correctly. On time and professional.


Great service and helpful service man!




Review of Dan Marc Appliance


Great service




Review of Dan Marc Appliance


Very professional, excellent service




Review of Dan Marc Appliance


Never again




Review of Dan Marc Appliance

Over priced I felt taken advantage of. Difficult to schedule Even while just working a standard 9-5


Excellent service




Review of Dan Marc Appliance


Great service, Thanks!




Review of Dan Marc Appliance

Service was great!


Service with a smile




Review of Dan Marc Appliance

The representative was helpful and punctual. He appeared knowledgeable of company products.


Great Experience




Review of Dan Marc Appliance


Rosaria




Review of Dan Marc Appliance

Tyler was very helpful and takes the time to answer all my questions. He even adds information.


Great Service!




Review of Dan Marc Appliance


Not satisfied !!! and disappointment!!!




Review of Dan Marc Appliance

My unit still isn’t working right and when I called you guys instead of helping me and re-sending a workmen out you kicked the can down the road saying there’s nothing you can do about it but make another application by calling Home Depot!!! Can you please resolve this issue ?


Response from Dan Marc Appliance:

What you're being asked to do is contact Home Depot, or your contract company to schedule another appointment. When you have an extended service contract, that is the process. We don't make the process, but have to follow the guidelines that are set forth.


to check failing Kitchen Aid refrigerator (24 yrs old)




Review of Dan Marc Appliance

quick appointment. Good advice. reasonable price for visit. Nice fellow.


Courteous service




Review of Dan Marc Appliance


Great service, Awesome service




Review of Dan Marc Appliance

We will use them again


O




Review of Dan Marc Appliance

Ok experience


Efficient and knowing, problem solved




Review of Dan Marc Appliance

The repairman, Keyes, knew immediately what was wrong with my fridge, set about fixing it, and got the job done fast, cleanly and with no disruption to my household (two kids playing, me working). The problem had been bothering us for years but we had been hesitant to call a repair because we don’t have ties in this area. We don’t know anyone. Now we do. Keyel. Ask for him by name. I’m serious.


Refrigerator freezer door




Review of Dan Marc Appliance

Door still does not close entirely, can't be used to store food


excellent serviceman




Review of Dan Marc Appliance

polite, knowledgeable, and informative gentleman


Review




Review of Dan Marc Appliance


banging in new ovn




Review of Dan Marc Appliance

tech person very open and honest although problem was not totally resolved he did reinstall bottom tray which was loose and explained mfg. using thin metal caused expansion and contraction caused banging recommended trying run oven at highest heat for 1hr or so


Friendly service




Review of Dan Marc Appliance


Manager




Review of Dan Marc Appliance


Husband & I agree - EVERYTHING great!!!




Review of Dan Marc Appliance

Ken exceptional. Dan Marc can be very proud to have him represent the company!!


Great service




Review of Dan Marc Appliance

Jose was great


Bad service




Review of Dan Marc Appliance


Response from Dan Marc Appliance:

We dispatched a tech to your home ad could not duplicate the issue you were having. We've noticed you've contacted us to come back, since the initial visit, which we are glad to do. It's hard to repair something, if we don't witness the failure. Guessing at it and just throwing parts in, when we are unsure, is not the method we do things, and hope you understand our position. We understand it's an inconvenience to you, but strive to repair your appliance properly, without any unnecessary costs


Great service




Review of Dan Marc Appliance


Misc




Review of Dan Marc Appliance

Ken is a GREAT person and tech.....


Excellent service




Review of Dan Marc Appliance

Arrived on time; explained nature of problem clearly; was polite and worked quickly.


Karl G.

Karl G.

WASHER MAYTAG MVWB765FW1 KG 6/25 checked unit found control not responding and lid switch is not engaging to tested unit through diagnostic mode; ordrng 1 W10810403 (lid lock assy) and 1 W11135392 (cntrl-elec)

Near Paff Pl, Scotch Plains, NJ 07076
Karl G.

Karl G.

WASHER MAYTAG MVWC565FW1 KG 6/25 checked unit found power to control bit does not turn on. Needs new control board; ordrng 1 W11162438 (cntrl-elec)

Near Patricia Ave, Woodbridge Township, NJ 07067
Karl G.

Karl G.

WASHER WHIRLPOOL WTW8000DW0 "KG 6/25 checked unit found washer making grinding and clocking noise when turning. Fastened motor rotor, unit still noisy, needs new transmission replacement. Customer will contact MNF to try and get concession for repair. No additional repairs required at this time"

Near Prospect Ave, Scotch Plains, NJ 07076
Chris H.

Chris H.

DISHWASHER KITCHENAID KDTE104ESS1 CH - customer met me at the door and said that she told WP cust serv that she is unwilling to pay for service and she believes that servic should be covered despite unit being out of warranty. Customer declined service

Near Century Dr, West Long Branch, NJ 07764
Chris H.

Chris H.

WASHER WHIRLPOOL WFW8620HW1 "CH - unit has goods issue date of 6/6/19 - unit is iw. Customer states that unit was just installed and after running unit, it shook so violently that it cracked a pipe on the wall behind it. Found top lh shipping bolt was left in during installation - the other three shipping bolts were removed. Unit has cosmetic damage to rear of top panel, and stator motor is binding up when drum is rotated. As this is an installation issue that damagd the unit and caused damage to the customer’s plumbing, and unit is within first 30 days from dop, customer is contacting the retailer to resolve - will call in if unit is not replaced by retailer - if repair is required, unit will need new top {WPW10208373}, stator {W11316054}, and rotor {W11314361}."

Near Bradley Terrace, Belmar, NJ 07719
Sam C.

Sam C.

REFRIGERATOR WHIRLPOOL WRB322DMBM00 Troubleshoot unit failed on electronic control installed a new board control cycle check; used 1 WPW10503278 () from stock

Near Chelsea Ct, Saddle Brook, NJ 07663
Karl G.

Karl G.

WASHER AMANA NTW4516FW3 KG 6/25 checked washer found unit not level causing tub to go off balance then stops mid cycle. Water hoses connected in reverse. Customer has to have installation corrected for proper operation. Washer operating as designed

Near Smith St, Perth Amboy, NJ 08861
Vlad C.

Vlad C.

REFRIGERATOR WHIRLPOOL WRB329DMBM00 "Needs parts... Any time after 9AM. Tech Please call customer twice b4 arrival.; ordrng 2 WPW10120018 (SLIDE, DOOR)s"

Near Castle Hill Ave, The Bronx, NY 10473
Chris H.

Chris H.

DRYER WHIRLPOOL WGD8500DC4 "CH - found a screw - not from the unit - in blower wheel duct. Blower wheel is broken. Unit needs new blower wheel {WP697772}, motor {W11105178}, and lint screen {W10859086}, extra time on return; ordrng 1 W10859086 (SCREEN) and 1 W11105178 (MOTOR) and 1 WP697772 (BLOWER WHEEL)"

Near Birch Ave, Wanamassa, NJ 07712
Adrian R.

Adrian R.

REFRIGERATOR WHIRLPOOL WRT134TFDB00 "Replace the evaporator fan motor, leave working properly ; used 1 2315539 (MOTOR-EVAP) from stock"

Near Cherry St, New York, NY 10002
Aris S.

Aris S.

DRYER WHIRLPOOL LTG5243DQB Need parts ; ordrng 1 WP3406108 (DOOR SWITCH )

Near Legate Ave, Staten Island, NY 10312
Dennis B.

Dennis B.

MICROWAVE KITCHENAID KOCE500ESS08 Db unit had f9 e0 miss wired cleared code tested unit unit ran to specs empty new construction

Near Cannon St, North Brunswick Township, NJ 08902
Chris H.

Chris H.

REFRIGERATOR WHIRLPOOL GSS30C6EYY02 CH - customer canceled service

Near Grassmere Avenue, Interlaken, NJ 07712
Adrian R.

Adrian R.

DISHWASHER MAYTAG MDB4609AWS4 "Check and found that there’s no leaks whatsoever, the dishwasher is working properly."

Near Pine St, New York, NY 10005
Karl G.

Karl G.

WASHER WHIRLPOOL WTW5000DW1 "KG 6/25 checked washer found tub stuck in sideward position. Tub went off balance causing it to bang around, adjusted tub to proper position. Unit spinning and operating properly.David SR# 7725188802"

Near South St, Summit, NJ 07901
Adrian R.

Adrian R.

DRYER EL AMANA NTW4526FW2 Need a drain pump.; ordrng 1 W10919003 (DRAIN PUMP )

Near Avenue A, New York, NY 10009
Karl G.

Karl G.

WASHER WHIRLPOOL WTW4816FW2 "KG 6/25 checked washer found unit very noisy when spinning. Removed inner tub and found metal piece from clothing inside tub assm. Removed object, tested unit through cycle. Washer operating as designed"

Near Hampden St, Linden, NJ 07036
Adrian R.

Adrian R.

DISHWASHER KITCHEN AID KUDP01FLSS6 Replace the door link kit leave working fine.; used 1 8194001 (Link) from stock

Near Murray Street, New York, NY 10007
Vlad C.

Vlad C.

REFRIGERATOR AMANA ASD2575BRW01 "Needs parts...; ordrng 1 WPW10153550 (EXTENSION, DRAIN FITTING)"

Near Lafayette Ave, The Bronx, NY 10473
Vlad C.

Vlad C.

WASHER AMANA NTW4516FW2 "Reseted main control board. Inspected for proper function. Working fine now. Door lock, Main control board."

Near Randall Ave, The Bronx, NY 10473
Karl G.

Karl G.

WASHER WHIRLPOOL WTW5000DW2 KG 6/25 checked washer found inner basket out of balance creating banging noise when spiining. Repaired and adjusted tub to proper position. Tested washer through diagnostic. Washer operating as designed

Near Daniel St, South Plainfield, NJ 07080
Eric P.

Eric P.

WASHER WHIRLPOOL WTW5000DW1 "Ep-met in the driveway by customer,stated they canceled call 6hrs after it was made on sunday"

Near Roslyn Ct, Long Branch, NJ 07740
Aris S.

Aris S.

REFRIG/FREEZER WHIRLPOOL WRF560SEHZ00 Install parts test it is working normal

Near 8th St, North Bergen, NJ 07047
Dennis B.

Dennis B.

REFRIG/FREEZER KITCHENAID KRSC500ESS00 Db ff drain was clogged cleared clog tested unit unit ran to specs

Near Idlebrook Ln, Aberdeen Township, NJ 07747
Dennis B.

Dennis B.

KITCHEN WHIRLPOOL WFG320M0BS3 Db range has f3 fault sensor unit needs following arts; ordrng 1 W11126814 (cntrl-elec) and 1 WPW10181986 (sensor)

Near Church St, Matawan, NJ 07747
Adrian R.

Adrian R.

REFRIGERATOR WHIRLPOOL ED20PKXYW01 "Install the freezer door gasket and the door closer, but the refrigerator door gasket is incorrect need to reorder the refrigerator door gasket ; schdld next appmnt for 6/27 THU !"

Near E Broadway, New York, NY 10002
Eric P.

Eric P.

REFRIGERATOR KITCHENAID KFIV29PCMS03 "Ep-unit has multiple issues that will impact cooling and ice production. Faulty pantry U/I, mullion that doesnt close properly and bad freezer door( gasket falls out of expanded liner gap-currently i taped it in place). Ordering (1) W11199439 cntrl-elec, (1) LW10564038 SERVICE-FZDW,29,SS,XXL FIP, (1) W10407216 GASKET-DOOR,AP,FZDW, (1) W10849525 rail-mulln; ordrng 1 LW10564038 (SERVICE-FZDW,29,SS,XXL FIP) and 1 W10407216 (GASKET-DOOR,AP,FZDW) and 1 W10849525 (RAIL-MULLN) and 1 W11199439 (CNTRL-ELEC)"

Near Blue Point Cove, Oceanport, NJ 07757
Vlad C.

Vlad C.

DRYER EL WHIRLPOOL LDR3822PQ2 Part inst. Inspected for proper function. Working fine now.; used 1 WP3392519 (FUSE) from stock

Near Castle Hill Ave, The Bronx, NY 10473
Aris S.

Aris S.

RANGE KITCHEN AID KSGB900ESS0 Install parts test it is working good

Near Grantwood Ave, Staten Island, NY 10312
Adrian R.

Adrian R.

DRYER EL WHIRLPOOL LDR3822PQ2 Replace dryer door latch assembly leave working fine ; used 1 LATCH (279570) from stock

Near Madison St, New York, NY 10002
Brian H.

Brian H.

OVEN JENN-AIR JJW2430DP02 "Replaced UI, working ok. ACU not needed, returning new and unused."

Near Exeter Way, Holmdel, NJ 07733
Dennis B.

Dennis B.

REFRIG/FREEZER WHIRLPOOL WRS325SDHZ01 Db tested unit unit ran to specs ff sec is all pushed up against the wall went over airflow with customer

Near Addington Ct, East Brunswick, NJ 08816
Eric P.

Eric P.

WASHER WHIRLPOOL WFW94HEXW2 "Ep-unit has a repeat of the F8E2(dispenser system error). Preordering (1) WPW10352973 switch-dis, (1) W10427967 control unit-central,(1) 2nd man, (3) extra time. Unit is stacked in a corner with cabinets on left and window on right; ordrng 1 2NDMAN and 3 EXTRATIMEs and 1 W10427967 (CONTROL UNIT-CENTRAL) and 1 WPW10352973 (SWITCH-DIS)"

Near Hoyt St, Long Branch, NJ 07740
Brian H.

Brian H.

ICEMAKER KITCHENAID KUID308ESS2 "Replaced UI, unit working ok. ACU not needed, returning new and unused."

Near River Ave, Monmouth Beach, NJ 07750
Dennis B.

Dennis B.

WASHER MAYTAG MHW6000XW0 Db tested unit unit ran to specs unit needed drain clean out

Near Magellan Way, Franklin Township, NJ 08823
Brian H.

Brian H.

DRYER - GAS WHIRLPOOL WGD8500BW0 Diagnosed working ok.

Near Freesia Ct, Holmdel, NJ 07733
Brian H.

Brian H.

WASHER MAYTAG MVWB765FW1 "Replaced parts, working ok"

Near Tall Timber Rd, Middletown, NJ 07748
Dennis B.

Dennis B.

REFRIGERATOR WHIRLPOOL WRF736SDAM12 Db unit has ice maker cant find home position unit needs; ordrng 1 WPW10764668 (ice maker)

Near Euclid Ave, Matawan, NJ 07747
Dennis B.

Dennis B.

WASHER WHIRLPOOL WTW5000DW2 Db unit needs following parts ; ordrng 1 W10876600 (drain pump)

Near Pennsylvania Way, North Brunswick Township, NJ 08902
Clem S.

Clem S.

REFRIG/FREEZER JENN AIR JF36NXFXDE01 "Wrong part in home ,reorder part ; ordrng 1 W10782236 (dor-fip)"

Near W 70th St, New York, NY 10023