Hope this time it works

Bill was wonderful! He was on time and handled the situation immediately.

A Dan-Marc Appliance Technician, was scheduled to visit my home, as the result of my contact with the Jenn Air Product Safety Department. Since my installation of 5 Jenn Air kitchen appliances, in Sept. 2021, 3 of the 5 have “Diamond-Style” (Rise) handles, all of which have cut my fingers, as well as family members. Yesterday, Bill, the Dan-Marc Tech., felt the sharp edges of these handles, where the “Diamond-Style” center, merges with the smooth surface of the left and right side of the “Diamonds”. In addition to the cutting of fingers, the handles extend out, over 3 inches, with blunt ends on each side. Every family member, and I, have bumped into these handles, because they’re not designed to curve to the appliance door. I’m grateful that Bill, who arrived on time, was courteous, respectful, and expressed an understanding for my situation. No consumer should be subjected to the faulty design of these Jenn Air “Rise” appliance handles. I appreciated the conscientious photo taking, by Bill, and his documentation of my safety hazard issues. I also gave him 23 photos, which I took, printed, glued onto 4 large pieces of paper, & wrote the detailed descriptions of safety concerns, facing my family and me. We have not yet moved into this home, as renovations are continuing. The Jenn Air drawer microwave, the oven, nor the dishwasher, have ever been used. We only use the cooktop and the refrigerator, when we visit here, only a few days each month. I want a safe kitchen… for me, for my family, and for my guests. This entire dilemma has been stressful, extremely frustrating and disappointing for us! Please help us, in any way that you can. Thank you for your support.

Bill is a really nice guy, very Professional, very friendly. and knows what he is doing.He should be commanded for his knowledge and Professionalism.