"Customer doesnt have POP, unit was damaged by customer by lifting the cooktop with all piping attached, broke all the gas piping, called tech manager, Mike, who said unit will not be covered under warranty, the customer will not pay for repair, she will contact the building management.pictures attached."

"Checked and found unit has a broken strike, unit not aligned with the lid lock, ordered parts. POP presented, unit under warranty.; ordrng 1 WPLW11394572 (Lid lock) and 1 WPLW11457841 (Strike,Assy)"

"Checked and found unit has error code f3e0, temperature sensor checked ok, control board checked ok, found a broken wire, fixed it, checked unit, worked ok."

"Installed parts ordered gasket and gas valve, checked, unit is working ok now."

"Checked and found unit error code f3e0, checked showed defective sensor, control has a stuck key, ordered parts ; ordrng 1 WPW10181986 (Temperature sensor) and 1 WPLW11620481 (Control)"