Very informative, helpful and professional.

Raphael was a true professional! Took time to explain everything and made sure job was done right!

Needs to improve with communication better, need to let customer express their concerns and questions. Don’t assume that every customer is giving you a hard time cause the machine is at fault. Don’t address your customer to saying “listen” cause I think it’s offensive to say to your customer “listen” like you’re talking to someone that you know personally. Also don’t lie to the customer and say you were not the technician that was there on first visit and the customer was pretty sure it was you by recognizing your look. And please don’t argue with the customer and make them feel uncomfortable in their own home. Overall I’m not sure if I still want to use the same company if I need a repair done.

Very satisfied with his professionalism and knowledge of his craft