TB- Unit has inconsistent ignition for bake. Needs replacement DSI board and bake ignitor.; ordrng 1 W11162730 (Spark module) and 1 WP9758079 (Ignitor)

Explain charges Ran diagnostics codes Sen. Spin F0E2. Over suds detection Sen rinse spin done. Rinse spin done F7E7 motor unable to reach RPM Sen rinse spin done. Rinse spin F7E6 motor fault Cleared all codes these could have been old codes so if she calls back in thirty days we can see if any new codes Customer stated that two technician from two companies had replaced the main control. But The first company bill says lid switch harness 7/20. The second company bill says needs control charges her 200 deposit and never came back 3/21 see pictures of both bills So NO control was ever replaced Customer stated that when in rinse and spin it will continue to fill up and spin and do this for long time regardless of load I ran the whole cycle sen wash then when it went to rinse lid locked then went to spin and after spin it went to done with no issues no machine working as designed Customer will video but she may not get it fix i am not saying its the control at this time but all indications of what she is describing to me leads to a board but i rather see it fail before replacing it Control W11162438 282.00 plus 125 labor plus tax if she calls back

"Found worn pulley and support,test good ; used 1 691366 (Pulley), and 1 349241t (Support) from stock"

"Replaced parts ,test good"

"Replaced worn pulley ,test doog"

TB- Installed new heater. Tests good.

Tested unit and ordering appliance managers and need 2 men 2 CT on return visit.; rqstng P&A on 2 WPW10292568 (APPLIANCE MANAGER )s

Installed dispenser kit and tests ok at time of service .

"Arrived at call and check refrigerator and found ice bin full of ice picture taken, instruct customer to use up ice cubes or empty bin if not using ice . Ice dispensing normal."

"Installed compressor and valve, tested and working normal."

Check refrigerator and found ice maker defective. Will call parts.; ordrng 1 WPL4317943 (ICEMAKER )

"Check refrigerator and found screws backing out from underneath refrigerator, will need an helper to tilt refrigerator over to adjust screws. ; saved tckt"

Screws adjusted unit tested ok if problem persist left rear burner should be replaced

Check refrigerator and getting 8 ounces of water in thirteenth seconds without filter with filter 8 ounces 57 seconds. Check water inlet source pressure not force enough. Instruct customer. Called technical support and fellow procedures. SR# 7731749269

Reseated filter assembly

Damaged motor & blower.; ordrng 1 WPW10211915 (Wheel) and 1 W11086656 (Motor) and 1 W11401018 (Kit) and 1 8270p090-60 (Tape)

"Ep-no error codes present, ran complete diagnostics test. Customer notes elevated noise levels, states unit can be heard running downstairs under unit location, as well as sound volume when unit drains. Located in center island in open floor plan. Confirmed decibel rating in service manual of 44. Voicemail from a kitchen aid rep stated- under normal use you should forget unit is even running and google search stated virtually silent. Contacted techline-JR(sr#7731752588)- no functional issue or error codes, sound blanket is in place. Complaint has been documented and customer can follow-up with customer service if they have any additional questions or concerns"

Good number 1-718-723-8097 Overloaded freezer area.Frost buildup in your tunnel that feeds it to fresh Food.Had to take everything apart and clean the ice out of all tunnels.Advise customer to clean up the whole machine. clean the seals clean the edge of the cabinet do not overload the ref.Try to keep the doors closed as much as possible.

"Top hinge screwed striped out, need 2 men 2 hous to pull unit need drill and impact driver; ordrng 2 W11218690 (DOOR HING TOP)s and 8 W11354227 (SCREWS )s and 8 W11370632 (SCREWS )s and 2 W11403572 (DOOR STOPS)s and 1 WP8281164 (SCREWS)"

"Ice maker-jammed , frost around wall, back. AndSENCER lt out, ; ordrng 1 W10870822 (IDMITTER) and 1 WPW10280883 (INSULATION ) and 1 WPW10280988 (GASKET) and 1 WPW10764668 (ICE MAKER)"

Installed drain pump tested ok

Installed control panel stainless tested ok

Installed wash motor tested ok no leaks

Unit had several error codes however ran full diagnostics and everything went through properly unit was agitating and spinning properly and drain is working just fine?F7E1 ? BASKET SPEED FAULTF0E5 ? OFF BALANCE LOAD DETECTED F7E5 ? SHIFTER FAULT F1E1 ? MAIN CONTROL FAULT Recalibrated unit and again agitation was working fine and spinning on basket is working just fine?.

"OOW,?.6 1,?.6 4,?5 2,? unit was not heating up at the end of cycle replaced heater assembly tested unit ran full diagnostics and also cleared error codes unit is repaired"

Installed part

Unit working as designed advised customer on operation

Had to replace nonworking soap dispenser.Test OK after repair.; used 1 W10861000 (Dispenser) from stock

Found code F2E1 The lid is damage Need lid; ordrng 1 W11259006 (Lid)

Eddy said the computer isnt working properly Need control electric 2 cct ; ordrng 1 W11239098 (Control electric)

Tested and found washer on loc mode / unlock run test ok

Check refrigerator and refrigerator temperature is normal 0-38 degrees. ; ordrng 1 WPW10515057 (LED LIGHT )

"Refrigerator not going into defrost, will order parts an return for service need two ct to defrost ice.; ordrng 1 W10843055 (CONTROL BOARD ) and 1 W11033168 (HARNESS ) and 1 WPW10248595 (DAMPER CONTROL )"

Tested and found dryer running as designed inform customer about the lower filter cleaning use test ok

Tested and found broken bearing ring; ordrng 1 279441 (bearing ring)

Replace damage bellow test ok

Rail track replaced unit tested ok

Ck unit upon arrival customer has ice bucket remove ice falling all over freezer compartment. Shut ice maker off because customer dont want ice anymore. Unit test good

Ck unit install compressor service valve and evaporator with filter drier vacuum unit and charger unit customer monitor unit ; used 1 876764 (Service valve) from stock

Ck unit install parts and test operation unit test good

Replaced defective drain pump

Ck unit customer had already defrost unit. Install control board and harness ran ice maker cycle unit test good. Advance heater and heater come on

Tested unit and pulled up fault code F2/E1 for shorted key pad and ordering.; ordrng 1 W11316357 (CONTROL)

Installed main control and tests ok at time of service.

Tested unit in diagnostic no codes. Recalibrated unit. Advised customer on operation

Found ice maker not working Need partsDIAGNOSTIC ONLY

Found warped door need door DIAGNOSTIC ONLY

Installed over layer on control panel ok

Installed parts tested unit it works ok

I call up tech line spoke Adrian sr 7731747808. They?ll call up the customer

"Ck unit found relay clicking off install truck stock relay and order filler compressors runs unit test good; ordrng 1 W11189126 (Filler) and 1 8201711 (Silicone), used 1 8201786 (Start relay) from stock"

Dropped off parts.

Air restricted. Adjusted air diffuser and operation tested fine.

Compressor start device failed. Replaced start device and operation tested fine.; used 1 8201786 (Start Dev) from stock

Replaced flame sensor and operation tested fine.; used 1 Wp338906 (Sensor) from stock

Unable to verify complaint. Ran unit and found no leaks.

Thermal fuse replaced unit tested ok; used 1 WP3196548 (FUSE THML) from stock

"Unit have different issues, the display is working intermittent, and the sealed system is no working ; ordrng 1 WPW10317076 (cntrl-elec) and 1 WPW10317076 (cntrl-elec) and 1 WPW10507886 (compressor)"

Door switch was not plugged. Door switch connected and operation tested fine.

"Defective motor, blower, pulley, rollers and belt. Two counts.; ordrng 4 Wpw10314173 (Rollers)s and 1 Wp697772 (Blower) and 1 W10837240 (Pulley) and 1 661570V (Belt) and 1 W11086656 (Motor)"

Condensation building up on outer freezer door(see picture on SD-Mobile). Door needed. O&i part. 2 count on return?; ordrng 1 LW10691266 (dor-fip)

"All operations ok, instruct customer on ice production/dispensing and normal operations?"

Removed residual ice from freezer and adjusted gasket w/heat gun. Replaced defective icemaker?; used 1 W10884390 (ICEMAKER) from stock

Installed part ran full test on unit to make sure it works as designed

Apt 1bcustomer has to correct slow fill and drain line backing up

Unit was draining water when tech arrived drain out all water than reset unit tested ok

Unit doesnt have complete frost pattern check pictures . Ordered compressor just in case .another company was repairing unit .; ordrng 1 Wpl8201675 (Compressor)

Customer state nit turn off byitself did say anything wrong at this time .

Unit drying drum not turning parts needed customer needed time to decide on repairs ; ordrng 1 461970110511 (Belt) and 1 W11088562 (Motor) and 1 W11086538 (Blower wheel) and 1 W10700903 (Idle pully kit)

Received wrong harnesss; ordrng 1 W10116168 (Narness) and 1 W10507834 (Harness)

Replaced parts are on order testing water temperature settings installed new icemaker unit is repaired advise customer to wait at least 24 hours before start seeing ice cubes

Defrosting ice around thermistor and also around the fan area replace evaporator motor assembly fan is working just fine now unit is repaired advise customer to wait a couple hours for the freezer compartment and refrigerator store cooling properly

"Arrived at customers and customer is not home waited for customer stated that she is in route back to the home,??.. diagnose unit and water is not going into the icemaker icemaker is dry water is dispensing properly through dispenser and customer has ice cubes that were purchased inside bucket please review part for repair; ordrng 1 WPW10420083 (valve)"

"Authorization # KX9WY00APL1,? replaced electronics and got the display to work properly however still some additional issues with this unit please review additional parts?.need 2 counts?..Please review additional pictures during the time received parts that were on the water bored had a blew out and not functioning at all?.; ordrng 1 W10860916 (module-spk) and 1 W10861656 (regulator) and 1 W11025616 (harns-wire) and 1 W11176109 (harns-wire) and 1 WPW10475149 (module-spk), used 1 W10324262 (IGNITOR) from stock"

Needs led lites in frz and fresh food section customer will be calling whirlpool for autho.

Dropped off parts.

Unable to work on this unit due to roach infestation.; saved tckt

Replace burn water valve test ok

Installed parts

Had to replace wire harness on top of icemaker which was found with a bad wire.Installed new harness.Also apply tape to keep wires away from icemaker.; used 1 W11230096 (Wire harness) from stock

Unit needs new icemaker.; used 1 WPW10300024 (Icemaker) from stock

Unit needs new main control.; ordrng 1 W10802701 (Control) and 1 W10822580 (Fan) and 1 EDR3RXD1 (Filter)

Customer cancelled at the door.

Installed control and foot.

Customer not happy with Aqua lift function on the range.They did self cleaning a few times on the row and didnt get results they were looking for since the self cleaning is known not to work effectively.

Replaced defective interlock mechanism ; used 1 W11244490 (Interlock) from stock

"Check unit , is working properly, problem is the water filter."

Replaced defective belts & burner

As per customer pseng get a reading of 200 ppm From oven vent Carbon monoxide on second floor turn on after oven was off after cooking french fries for long time they in the family room oven s off and then co2 alarm when on. Customer call police and fire departmentSr#7731747044 ; saved tckt

Unit tested and checked ordering panel to complete repair.; ordrng 1 W11157407 (Panel)

The latch broken I replc test ok...; used 1 W10810403 (Latch) from stock

"Leaking evaporator,order part ; O-emld tckt"

"9/14/21 9:14: DG there 9/14 TUE, 8:19 to 8:40, Found unit leak from suction line frosted over , will need compressor replaced, will need 3 cts on return. No file number given as advised replace compressor per tech line ; O-emld tckt"

Damaged control & panel.; ordrng 1 W11378949 (Panel) and 1 W11388040 (Con)

Front doing not holding side trim broken ; ordrng 1 W10761018 (Left trim) and 1 W10761014 (Door trim) and 1 WPW10310922 (Trim vent)

"Clean up the drain line, & install a new heat probe.; used 1 819043 (heat probe) from stock"

Db customer declined service thought trip would roll in to repair coast it doesn't

"Unit has defective thermostat. O&i part. 2 count on return, unit has to be pulled out?; ordrng 1 W11211930 (THERMOSTAT )"

Found drain clogged/iced and steamed clear(p-trap already installed)?

Customer never called back after doing a long wash and i could not get ahold of them so close out as working as designed