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for Brick Township, NJ
Carol - Brick Township, NJ
Tyler was on time, professional and courteous- seem to analyze the problem quickly
Gary - Brick Township, NJ
Super guy fantastic service
Robert - Brick Township, NJ
Rosemarie - Brick Township, NJ
Hope is going to go well with my washing machine.
Quick and easy
Jamie - Brick Township, NJ
The tech knew exactly what to look for and was in and out in a few minutes. Great job!
Donna - Brick Township, NJ
Joe - Brick Township, NJ
Quick and easy
Diana - Brick Township, NJ
Steve - Brick Township, NJ
Tyler knew his job. Explained problem and ways to correct it.
Maytag washing macinr
Kate - Brick Township, NJ
Professional and Easy Appt
Brick NJ - Brick Township, NJ
Initially contacted Whirlpool to schedule appt to handle warranty work on newly bought fridge. I was able to get an appointment by week’s end. Tech arrived on time and fixed fridge within minutes. Freezer works great now, does not frost. Would definitely buy a Whirlpool in future because of prompt warranty work. Bought dishwasher from Home Depot and couldn’t make warranty appt for 3 weeks. Had to hand wash dishes for family of 6 for 3 weeks. Never again.
William - Brick Township, NJ
Washing machine like new
Virgina - Brick Township, NJ
Very peasant young man and he did an excellent job
Stephen - Brick Township, NJ
Tyler is very good and professional. Had his hands full.
Tyler was very pleasant and completely committed to solving the problem with my freezer and refrigerator. He also quickly solved the dishwasher probl
Eleanor Ginnellly - Brick Township, NJ
Mark - Brick Township, NJ
Tech was great
Courteous, prompt and professional
Rosalyn - Brick Township, NJ
Tyler arrived on time for the appointment. He explained all aspects of the repair. He kept the work area neat and clean and tested the appliance to ensure it was working properly.
Great service , professional
Tammi - Brick Township, NJ
Very professional. Fixed my appliance and offered valuable information on other appliance.
Ronald - Brick Township, NJ
well satisfied with the service
Wayne - Brick Township, NJ
Thomas - Brick Township, NJ
He was prompt, he adjusted the washer legs. Ty
Caudullo - Brick Township, NJ
Good service, fixed the problem and very informative. My only complaint is the visit charge. I don’t think it’s necessary.
Barbra - Brick Township, NJ
Whirlpool sent out a defective oven panel and will not replace with out a cost of part and labor Never used the oven how can they let this range leave the factory with out Inspecting The Range
Kathy - Brick Township, NJ
Very professional and on time
Prompt, courteous service
Lori - Brick Township, NJ
If you’re looking for great service just give them a call. Technician was polite, knowledgeable and on time!
Judith - Brick Township, NJ
I've had several appliances serviced by Dan Marc, and always the technicians have been sweet and personable, highly efficient, and solved the problems.
Dennis Berube - Brick Township, NJ
The tech worker Tyler was very efficient and courteous. He really knew how to detect the problem and correct it after ordering the part. A real pleasurable experience!
Debbie - Brick Township, NJ
We are very satisfied. Tyler is a very nice young man.
Post Warranty Repair....Good Service
Eric - Brick Township, NJ
We had a post warranty issue regarding our dishwasher. Service was timely and very competent.
Tyler is very professional
Stephen - Brick Township, NJ
Stacy - Brick Township, NJ
Tyler was very personable and knowledgeable and called before arriving. Much to my chagrin, the office did not call the night prior, as I was I told they would, to confirm a time window.
OVEN MAYTAG MGT8885XS04 Corrected issue with bottom oven door lock. Tests good. Collected $125.76 by CHK#4704.
REF T/M 12 CFFF WHIRLPOOL WRT112CZJZ Installed door gasket for RC. Tests good.
REFRIGERATOR WHIRLPOOL WRT3L1SZYB00 "Low charge, customer declined repair. Collected $125.76 by CHK#9839."
REFRIGERATOR WHIRLPOOL WRT311FZDW00 "Unit has no refrigerant at all in it. Compressor is running. Customer was told a sealed system tech was coming today. Customer very unhappy, office needs to reach out asap and reschedule for a sealed system tech! Ordering uv-drier and nitrogen. Two job counts.; ordrng 1 NITROGEN and 1 WPW10143759 (DRIER)"
OVEN KITCHENAID KODE500ESS03 "Installed appliance manager with power supply for interior lights, tests good at time of service."
REFRIGERATOR WHIRLPOOL WRS331SDHM00 "Power outage from a week ago caused ice in bin to melt, refreeze, and cause a big jam. Removed ice bin, cleared it out and reinstalled it. Motor turning. No further issue."
REF BOT/MT 24CF WHIRLPOOL WRF555SDHW01 Picked up recorders; saved tckt
WASHER MAYTAG MVW7232HW0 Lid strike is broken. Ordering new lid strike and lid.; ordrng 1 W11404468 (LID) and 1 W11457841 (STRIKE)
FRIDGE MAYTAG MRT711SMFZ00 "Unit is out of warranty, nothing under sealed system warranty besides compressor and compressor is not the problem. Quoted customer for a uv-drier and evaporator $778.37. Customer is going to call Whirlpool probably for a concession. Collected $125.76 by CCREF#3317819705. Order evaporator, uv-drier, and lock ring kit if we return to repair unit. Three job counts, sealed system tech."
M/W OTR AMANA AMV2307PFB3 "Installed control, tests good."
WASHER MAYTAG MVWX655DW1 "Only error stored long fill, no fill. Found no hot water entering in manual valve test. Washer is shutting off after not enough water enters. Found customer has flood safe hoses. Advised to discard flood safe hoses for regular hoses and should be in good shape. Collected $125.76 for service."
RANGE WHIRLPOOL WFE505W0HS1 "Cooktop on and cooktop hot lights stuck on. Unplugged infinite switch for right front burner, lights disappear. Ordering right front burner switch and element.; ordrng 1 WP3149400 (SWITCH-INF) and 1 WP8273992 (ELMNT-SURF)"
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 Noise was icemaker calling for water and water valve energizing. Customer has no water supply to unit and does not intend to have water. Turned icemaker off and advised to keep it off. No functional issues.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Found door not latching. Found a dish interfering with feed tube to upper manifold connection causing upper rack to be to far out and push door back out. Removed dish, reinstalled upper rack. Tests good."
WASHER WHIRLPOOL NTW4516FW3 Found clothing wrapped around agitator and stuck. Removed agitator and got clothing out. No further issues.
DRYER MAYTAG MGD5630HW0 "Unit needs console service kit, control (per service pointer), and gas inlet thermistor. Limited in my testing due to unit being stacked in a tight closet. Also advised customer to have entire vent run professionally cleaned. Customer also needs to have dryer unstacked and accessible for repair. To much liability risk all across the board if we unstack it with two men.; ordrng 1 W11350257 (CNTRL-ELEC) and 1 W11396709 (THERMISTOR) and 1 W11417079 (SERVICE KIT)"
REFRIG/FREEZER WHIRLPOOL WRF560SEYM01 Installed evaporator cover and thermistor. Blow dried all ice off of evaporator. Collected remaining $220.15 by cc.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 No water supply to dishwasher. Checked under sink. Customer has a flood-safe hose running to unit for some reason. Advised to contact a plumber to discard flood-safe hose for a regular one and confirm no home plumbing issue. No defects with dishwasher.
WASHER MAYTAG MVWX655DW0 "Found bad drive hub on unit, replaced from truck. Tests good.; used 1 W10528947 (HUB) from stock"
REFRIG JENN AIR JFC2089BEP01 "Faulty led lamps in refrigerator compartment, ordering.; ordrng 2 W11043014 (BULB-LIGHT)s"
REFRIGERATOR KITCHENAID KRFF305ESS00 Installed center crisper rail. Customer now notices a crack in one of the crispers. Crisper is pricey on Marcone and does not come with the crisper front which a tech would have to swap to new crisper. Called trade care team and got an authorization for a new crisper and crisper front. “KP6OTP6DP1.”; ordrng 1 WP67004515 (PAN-CRISP) and 1 WP67005923 (FRONT-CRI)
MICRO OVEN TOP WHIRLPOOL CMO WMC50522HZ0 Countertop microwave. Customer says during use it flashed inside the cavity. Came from behind wave guide where magnetron is. Called trade partners as we aren’t even supposed to service counter top microwaves. Unit is in for product review and exchange. SR7727309974.
OVEN WHIRLPOOL WEE760H0DH0 "Installed knob, no further issue."
DRYER WHIRLPOOL WGD7000DW1 "Installed door handle, tests good."
DRYER WHIRLPOOL WGD5000DW3 Unit fails vent test. Advised to have venting cleared out.
REFRIG/FREEZER WHIRLPOOL WRF560SEYM01 "Symptoms match service pointer W10875533A. Needs freezer evaporator thermistor kit along with new evaporator cover. All seals and gaskets on cover are damaged from ice build up. Total $440.31, half paid, owes $220.15 on return visit. Allow 2 job counts, ice build up will need thawing.; ordrng 1 W10300900 (COVER-EVAP 30 BM) and 1 W10902214 (THERMISTOR)"
OVEN WHIRLPOOL WEE760H0DH0 "Installed switch and left front burner, working properly. A burner knob broke during repair, ordering.; ordrng 1 W10828837 (KNOB)"
WASHER WHIRLPOOL WTW7000DW1 "F0E5 off balance load, suspension checks good. Diagnostic test goes through fine. Customer did a load mixed with rugs and towels and unit went off balance. Educated, found no functional failure or need for parts at this time. Cleared code and calibrated."
REFRIGERATOR KITCHENAID KRFF305ESS00 "Concession covers trip and labor. Part needed we replaced a few months ago, should be covered by Marcone. Ordering.; ordrng 1 WPW10326469 (RAIL-CENTR)"
DISHWASHER KITCHENAID KDFE104HPS0 Customer declines installation of this second panel for cosmetic reasons. Got the ok from office to order a third one and leave this one with customer. Customer can pick from the 2nd and 3rd ordered panels or keep the one on the dishwasher.; ordrng 1 W11231156 (PANEL)
LAUNDRY WHIRLPOOL MVWB765FW2 "Installed drain pump and control, calibrated and tested unit. Working properly."
DRYER WHIRLPOOL WGD5000DW3 "Customer said unit isn’t heating or drying clothes. Put on timed dry high heat an watched unit cycle as designed 6 or so times. Disconnected vent from back and took cycling temperatures on high, med, and low heat. All check good. Ordering a vent test kit per tech-line recommendation. Unit appears to be operating properly, possible venting airflow problem. SR#7727242017. ; ordrng 1 W11224254 (TEST KIT)"
M/W OTR AMANA AMV2307PFB3 "Try to start unit and it throws out an F1E4 Microwave ACU PCBA failure. Checked outlet, checked connections at control. Everything looks good, defective control. Ordering.; ordrng 1 W10849846 (CNTRL-ELEC)"
DRYER WHIRLPOOL WGD4850HW0 Tested unit found neutral wire off on flame sensor or reconnected wire tested unit for heat OK
LAUNDRY WHIRLPOOL MVWB765FW2 "Drain pump took out control, unit needs drain pump and control. Allow 2 job counts, water in tub, tight space.; ordrng 1 W10876600 (PUMP-WATER) and 1 W11195970 (CNTRL-ELEC)"
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Wash motor is intermittent. Also when it comes on it is loud. Tested at wash motor connector and 120 from control is intermittent as well and voltage fluctuating. Unit needs wash motor and control. F1 error, F4 wash motor, F7 no heat.; ordrng 1 W11085683 (PUMP&MOTOR) and 1 W11305308 (CNTRL-ELEC)"
DRYER WHIRLPOOL WGD49STBW2 "Unit is short cycling from poor airflow. Checked venting exit outside, no airflow. Installers kinked foil vent behind dryer. Advised customer to have Lowes come back and correct venting installation. Unit is working as designed."
DISHWASHER KITCHENAID KUDD03DT553 Top unit has a bad control panel and bottom unit is leaking water. Repair cost is more then customer wants to spend. Collected service call $125.76 by chk.
WASHER WHIRLPOOL WFW95HEXW2 "Installed inlet valve, turned water on. Ran diagnostic. Checked for leaks. Unclogged bellow holes of hair. All tests good."
RANGE KITCHENAID KSGB900ESS3 "Ep-corrected burner caps, burners igniting properly. Machine functions as designed"
KITCHEN WHIRLPOOL WDF520PADW7 "Ep-customer had issue when filling dispenser, both compartments got filled. Removed and cleaned dispenser"
DRYER AMANA NED4655EW1 "Installed timer, put unit on timed dry 40 minutes. Let run for 5 minutes, timer advancing, tests good."
DISHWASHER KITCHENAID KDTE104ESS3 "Installed sump from truck stock, ran diagnostic cycle. Working properly. Collected $85.30 for labor by chk.; used 1 WPW10605057 (PUMP & MOTOR) from stock"
DISHWASHER WHIRLPOOL WDF540PADB1 "Installed heater, sump, and dispenser. All three components work in diagnostics. Unit tests good."
WASHER WHIRLPOOL WFW72HEDW0 F3E1 pops up intermittently in cycles and sometimes when customer isn’t even using washer. Dis all tech sheet checks for code. Spoke with tech-line. Unit is on a gfi with dryer and sub pump. Tech-line thinks line noise is interfering with control and causing erratic behavior. Washer needs its own dedicated circuit. Advised customer. SR#7727174715