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for Clifton, NJ
Awesome service tech.
Stephanie - Clifton, NJ
Tge tech Gerry was very knowledgeable & courtesy.. He was the best I have ever had to work on any appliance for me.. i am going to request him in the future if needed.
Stuart - Clifton, NJ
Stan was able to diagnose and resolve the problem on site without having to order parts as originally thought. He was very pleasant and professional.
Frank - Clifton, NJ
Ronald - Clifton, NJ
MJ - Clifton, NJ
excellent service ... received great information from tech
Vic - Clifton, NJ
Great service personnel , long wait for computer
Lori - Clifton, NJ
Gabino and his partner provided great service. Waiting a week to get the computer replaced was a long time considering it was a week wait for the first 10-minute service visit to determine the computer needed to be replaced. It was clear on the initial phone call that the outlet had power yet there was nothing happening with the washer panel. The computer should have been ordered at that time so that it was available with the service personnel at the first visit. The washer was only 4 months old - disappointing that there was an issue, but it was covered.
Robin - Clifton, NJ
Speedy accurate diagnosis
DISHWASHER KITCHEN AID KDFE104DBL0 Diagnosed unit had flow valve assembly and inlet water era code 64 and 61 tested unit in diagnostic mode everything is working I should know leak detected underneath was dry customer education on proper soap to use with finisher The reason for the water on the floor was over sudsing when door was open sides spilled onto the floor
REFRIGERATOR KITCHENAID KBRS19KCMS00 Customer were stating that the bottom drawer food was getting frozen and the vegetables salads were moist and getting ruined advised customer that the crisper drawers have a humidity control which I showed customer the proper settings if she’s going to have vegetables and fruits in the drawers and then the bottom is well vent on top was blocked by food advised customer to have that part cleared because it would freeze the food that she has in front of that vent which what she was complaining about as well unit is running fine reset temperatures on recommended settings no defects found with unit
WASHER WHIRLPOOL WTW8000DW5 "Recalabrate ran diagnostic operation ok,ran with load machine ok."
RANGE JENN AIR JDR8895AAW Suggested to use lower oven to broil / Also customer will get the broiler pan & insert them selves
RAN GS 30 COMM JENN-AIR JGRP430WP02 Control board replaced tested ok
REFRIG/FREEZER WHIRLPOOL WRF560SMHZ00 "Check the temperature, the compressor, fan motor, the t-stat, unit is working normal at present time"
WASHER MAYTAG MVWB766FW0 Replace transmission basket etc and check ok.
DISHWASHER JENN-AIR JDB9200CWS2 Resets cntrl panel test it all op ok / If customer called back before 30 days order new W10610927-cntrl panel
RANGE WHIRLPOOL KSEG950ESS1 Tested all four burners on top induction heating electric everything lighting up as it should. Tested bake and let up preheated to about 350° working fine checked broil which customer states did not shut off however did light up properly and when I hit cancel it did turn off with no issues and no error codes.
RANGE - GAS JENN-AIR JGS8850CDS02 Need left and right side door hinge for oven door and also black panel plate for oven seems to be bent on both sides causing door not to close properly....called tech support sr# 7724578346.... just to verify that this door actually supposed to slide out out of the hinges; ordrng 1 2402W312?19 (DOOR LINING) and 2 7106P143?60 (DOOR HINGE)s and 1 W10162384 (DOOR GASKET)
REFRIGERATOR KITCHENAID KSSC42QMS03 "Cleaned condenser,installed new condenser fan motor kit,electronic board replacement"
DRYER WHIRLPOOL LDR3822PQ2 "Timer # 8563881 Timer, 60 Hz.(Timer Motor Not Serviceable).......changes to WP8563881 needed...customer also needs vent cleaning...customer trying to resolve warranty issue. Customer refusing to pay service fee. Juan at karls stated to bill them for $122.57...Customer did not pay/ Per juan @ karl’s or Fergusond,....bill them$122.57/ Estimate$ 95.00 labor$125.66 part # WP8563881#22.23 tax"
OVEN WHIRLPOOL JGRP430WP02 Unit need control appliance manager; ordrng 1 W10888661 (cntrl-elec)
REFRIGERATOR KITCHENAID KSSC42QMS03 "Unit failed on electronic control $ 345.00 and motor condenser $127.00 labor 125.00; ordrng 1 W10181323 (motor,fan) and 1 W10818296 (cntrl-elec)"
DRYER WHIRLPOOL WGD8000DW4 Installed motor & wheel checked operation ok.
LAUNDRY MAYTAG MVWB835DW4 Installed lid checked operation ok
WALL OVEN KITCHEN AID KODE500ESS03 "unit double wall oven the lower door seems about half an inch outward and is not parallel to the bottom of the upper oven door sticks out roughly about a half an inch....tech support sr # 7724553281 put the lower oven on self clean to see if Latch would close and did work properly,...no issues found.. unit does not have any physical damage that is visible..."
DRYER WHIRLPOOL WGD8000DW4 Damaged motor & blower wheel 2 counts.; ordrng 1 W11105178 (motor-drve) and 1 WP697772 (wheel)
WASHER MAYTAG MHW5400DW0 "Installed control checked operation ok, customer will contact office for payment."
DRYER GAS WHIRLPOOL WED72HEDW0 Ran diagnostic operation ok no error codes normal sound at this time.
M/W OTR IKEA IMH172FS0 Replaced defective door switch ; used 1 W10727360 (SWITCH) from stock
WASHER MAYTAG MVWX655DW1 Replace transmission broken and check ok.
WALL OVEN KITCHEN AID KGSS907SSS03 Unit tested ok unable to duplicate customer s complaint
DISHWASHER MAYTAG MDB8959SFZ4 Un clogged house under sink Test it all op ok
REFRIG/FREEZER KITCHEN AID KRFC300ESS01 "Install door, slow water leak coming from water filter housing order part needed.; ordrng 1 W10861009 (head-filtr)"
WASHER MAYTAG MVWX655DW1 Need transmission 2cct; ordrng 1 W11035751 (GEARCASE ) and 1 WP8533953 (screw)
WASHER MAYTAG MVWC400XW3 "Found a bad drain pump, install one test it is working good ; used 1 WPW10276397 (PUMP ASSY-DRAIN) from stock"
REFRIGERATOR WHIRLPOOL WRT111SFDM04 Defrosted evaporator customer stating that the refrigeration compartment was not cooling at all evaporator in freezer compartment was completely frozen and defrosted everything working as it should... customer had the setting on the highest setting
REFRIGERATOR WHIRLPOOL KBFS25EWMS10 Flushed lines installed new compressor pressurized vacuum charge cycle check cleaned clogged condenser
REFRIGERATOR WHIRLPOOL WRT311FZDM01 Adjust gasket with heat gun
REFRIGERATOR WHIRLPOOL KBFS25EWMS10 Unit failed on sealed system compressor need to be flushed on return; ordrng 1 W10507884 (compressor)
WASHER MAYTAG MHW3505FW1 Installed latch checked operation ok.; used 1 WPW10443885 (LATCH) from stock
WASHER WHIRLPOOL WTW5000DW2 Installed pump & control checked operation ok.
WASHER MAYTAG MVWC565FW1 Ck washer went to svc mode no error codes. Spin ok no noise normal sounds. Also in wash cycles ok.recab washer.
WASHER WHIRLPOOL WTW4816FW2 Found not level tested w/o and shaking too much. Relevel and tested with towelsand working ok
WASHER WHIRLPOOL WTW5000DW2 Damaged pump & control.; ordrng 1 W10876600 (drain pump) and 1 W11116590 (cntrl-elec)
DISHWASHER WHIRLPOOL WDF530PLYM Heater element replaced tested ok; used 1 W10518394 (HEATER) from stock
WASHER WHIRLPOOL WTW4955HW0 Replace computer check working ok
WASHER MAYTAG MVWX655DW1 "AD. Checked unit, recalibrated and ran diagnostics. Unit functioned within designed operation. Advised customer on load and cycle selection. Unit ok."
REFRIG/FREEZER KITCHEN AID KRFC704FPS00 Unit keep failing called tech line again to troubleshoot boards controls called tech line unit failed on door harness shorted they advised to replaced door and both user interface; ordrng 1 W10849514 (dor-fip) and 1 W11039890 (cntrl-elec) and 1 W11099702 (panel-ui)
LAUNDRY WHIRLPOOL WFW6620HC0 Repair drain holes checked operation OK.
WSH FRT/LOAD WHIRLPOOL WFW3090GW Cancelled call P.C working on machine.
REFRIGERATOR WHIRLPOOL WRS325FDAM02 ice maker failed Replace ice maker cycled ok.; used 1 4317943 (ICEMAKER) from stock
DRYER WHIRLPOOL MGDZ600TW2 Removed outside vent screen alsoAlerted customer vent run needs service