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for Clifton, NJ
Service call charge is not credited against total repair cost!!
Jeff - Clifton, NJ
The "service call" to start the process was bad. The person sent was not a microwave repairman, and it was clear he either did not read the detailed description of the problem or knowingly misrepresented his purpose in coming to my house so he could achieve more billable hours for his workday. Sending an unqualified person to my house and then charging me for it is a bad business practice. Dan Mark should also be very clear that appliance troubleshooting can be made by phone rather than in-person (which is what the unqualified person did). The person who actually did the repair a few weeks later was great.
Quick and efficient
Salvatore - Clifton, NJ
Each visit was only a few minutes mean time to resolution.
Professional and courteous service...
Michael - Clifton, NJ
Getting in touch with Whirlpool was horrible. But...once they set up the service with Dan-Marc...it was seamless. Calls and notifications. Safety with regards to COVID. Prompt, professional, courteous service. Given a 4 hour window. Notified 20 minutes before the technician arrived.
Patrick - Clifton, NJ
Mohammad - Clifton, NJ
Washing machine noise
Massage Envy - Clifton, NJ
Problem not resolved
Gitti - Clifton, NJ
New Customer - Clifton, NJ
This was a warranty repair. The service man Elmer A. was the best in asking and listening about the problem, fixing the problem, and explaining the repair and use of the washer. When the washer is out of warranty and I need any repair of it or any of my other appliances I now have a great appliance service to call and told my family about Dan Marc Appliance Service too! Thank you for fixing my anger with the washer too!
Patrick - Clifton, NJ
Bruce - Clifton, NJ
The tech arrived on time. He was very pleasant. He looked at the Kitchenaid dishwasher and immediately diagnosed the problem. He examined three plastic parts which came loose and determined they were to standard and simply (for him) needed to be reinstalled properly which he did. He completed the repair very efficiently and did an excellent job. In sum, we are very pleased with the service which we received.
Should’ve bought a new appliance
Klaf Hoshan - Clifton, NJ
This isn’t my first time with dan marc and they’re usually ok but this time they made me wait a few days before coming out to fix my washer came out and charged me a ridiculous price to unclog the line (internal line for draining) for my washer and when I came home and saw the washer he’d thrown the old hose on the floor, stepped onpinched, and disconnected (I assume accidentally) the rear dryer duct. What a awful experience.
Akram - Clifton, NJ
A true professional and awesome service
Maria - Clifton, NJ
Lewis took his time to troubleshoot my dishwasher explained everything that needed to done. Ordered the part and made sure everything was done as quickly as possible to minimize any disruption. He was an absolute pleasure to deal with and a true professional.
Mike - Clifton, NJ
Edwin - Clifton, NJ
Our technician’s name is Gerry and we are glad he is an expert at what he is doing. He diagnosed and fixed our oven quickly.
Great service. Thank you
Maria - Clifton, NJ
Dan did a great job. I really appreciate it.
very good service
Jean - Clifton, NJ
Service was very good, friendly person, listened to all our questions.
Awesome service tech.
Stephanie - Clifton, NJ
Tge tech Gerry was very knowledgeable & courtesy.. He was the best I have ever had to work on any appliance for me.. i am going to request him in the future if needed.
Stuart - Clifton, NJ
Stan was able to diagnose and resolve the problem on site without having to order parts as originally thought. He was very pleasant and professional.
Frank - Clifton, NJ
Ronald - Clifton, NJ
MJ - Clifton, NJ
excellent service ... received great information from tech
Vic - Clifton, NJ
Great service personnel , long wait for computer
Lori - Clifton, NJ
Gabino and his partner provided great service. Waiting a week to get the computer replaced was a long time considering it was a week wait for the first 10-minute service visit to determine the computer needed to be replaced. It was clear on the initial phone call that the outlet had power yet there was nothing happening with the washer panel. The computer should have been ordered at that time so that it was available with the service personnel at the first visit. The washer was only 4 months old - disappointing that there was an issue, but it was covered.
Robin - Clifton, NJ
Speedy accurate diagnosis
MICROWAVE WHIRLPOOL WMH31017AS Unit need new m/w door sst; ordrng 1 W10468671 (door/mw)
DRYER WHIRLPOOL NTW4516FW3 Room s109 damage housing needs 2m 2cc Monday close; saved tckt
WASHER WHIRLPOOL WTW7000DW4 Needs water pump customer must remove washer from little bathroom no room to work pictures on record 2cc; ordrng 1 W10876600 (drain pump)
RANGE WHIRLPOOL WFG540HOES1 Replace all base and caps tested ok.harness not needed.
DISHWASHER WHIRLPOOL KDTM404KPSO Replace owi if call back send specialist new design no training.
DISHWASHER WHIRLPOOL MDB4949SKZ0 Cleaned drain pump Test it all op ok
DRYER WHIRLPOOL WGD8620HC0 Tested and found blower wheel filled with lint clean it run test ok
RANGE WHIRLPOOL WFG320M0BW2 Oven bake igniter replaced unit tested ok; used 1 74007498 (IGNITOR) from stock
RANGE WHIRLPOOL WFG505M0BS3 Outer door glass broken customer stated that unit never used when she try to open glass shatter on her hands ; ordrng 1 W11176456 (OUTER GLASS)
DISHWASHER WHIRLPOOL MDB4949SDZO Float switch adjusted unit tested ok
MICROWAVE O.T.R. WHIRLPOOL MMV4205DS0 Interlock switch replaced unit tested ok
WASHER WHIRLPOOL WFW5620HW0 Installed bellow checked operation ok.; used 1 W11314648 (BELLOW) from stock
WASHER WHIRLPOOL WFW92HEFU0 Damaged drum & bellow Overhaul.2men 2count; ordrng 1 W10870751 (stator) and 1 W10901175 (tub-outer) and 1 W11253212 (screw) and 1 WPW10544980 (rotor)
DISHWASHER WHIRLPOOL KDPE234GPS0 Drain pump cleaned unit tested ok
WASHER MAYTAG MVWB765FW0 Installed control checked operation ok.
REF T/M 18 CFFF WHIRLPOOL WRT518SZFM00 Replace control thermistor drs ok.
DRYER MAYTAG SDG4606AWW Replace drum seal test ok - glue t/s
REFRIGERATOR KITCHENAID KRFF305ESS00 Replace new im ok water came in.
OVEN KITCHENAID KODE507EWH04 Reorder liner damage took pic.; ordrng 1 WPW10320793 (LINER)
RANGE WHIRLPOOL WGG745S0BB2 Unit working ok also took temp ok.
DISHWASHER WHIRLPOOL KDTM354ESS2 Replace new water valve ok.
MICROWAVE O.T.R. WHIRLPOOL n/a Sopke with m/w. specialist advise to order upgrade inter lock sw assy please send m/w tech on return to replace pt.didnt collect any $ since service pointer.; ordrng 1 W11244490 (INTERLOCK SW)
OVEN WHIRLPOOL KGRS308BSSO Blank control panel no beeps remove cord and remove ribbon from control / if call back order control # w10686477 and panel # w11431918.which will need autho from pc unit working at thist ime reaching temp.
WASHER MAYTAG MVWB765FW0 Needs console no beeps no display brd is lighting up console # w10919546 356.74 labor85.00 pd s/c
WASHER MAYTAG MVWC465HW2 "Recalabrate ran diagnostic operation ok, machine working as designed."
DISHWASHER KITCHENAID KDTM 404EWH3 Water still entering to unit afternew drain hose loop with ck valve wea replace call line old work oder 911347 replace newvalve ok.; used 1 WPW10327249 (VALVE) from stock
DRYER WHIRLPOOL WGD4850HW0 Remove old sealsand down old adhesive .apply new adhesive and replace seal advise wait a day for glue to set.
REFRIGERATOR KITCHENAID KRFF305ESS00 Needs im notmoving at allmodule to im could hear tryingto move.; ordrng 1 W10884390 (IM)
DISHWASHER WHIRLPOOL KDTM354ESS2 Needswater valve 63.36 labor 85.00 pd 117.95; ordrng 1 W11175771 (VALVE)
DRYER WHIRLPOOL MGDB765FW0 Customer cant produce pop advise if found will refundthe service call fee eill send ck back.
WASHER MAYTAG MVWB765FW3 Installed hinges & lid checked operation ok.
WASHER WHIRLPOOL MVWB755DW0 Error parts RECIVE have to reorder ; ordrng 1 W10914560 (CONTROL ELECTRONIC )
DISHWASHER KITCHENAID KDTM404EWH3 Replace defective parts Unit works as designed
DOWNDRAFT JENNAIR JXD7036YS2 Customer removed filters for cleaning and switches cant engage Take vent pulled out manually Reinstalled filters Unit works as designed
RANGE WHIRLPOOL WFG320M0BW2 Need new door glass ; ordrng 1 W10881749 (cap-burner) and 1 W10883496 (brkt-mntg) and 1 W11105139 (brkt-glass) and 1 W11170320 (BRAKED ) and 1 W11389703 (BRAKED ) and 1 W11389703 (SEAL) and 1 WPW10535777 (glass-door)
REFRIG/FREEZER KITCHENAID KFIV29PCMS03 "F.f. evaporator, compressor, 3-way valve, suction tube, and u.v. drier needed. O&i parts. Adjustment made for labor on prior service. 3 count, bring slide for floor...; ordrng 1 8201675 (compressor) and 1 W10917531 (evaporator) and 1 W11094466 (valve) and 1 WPW10626970 (tube)"
REF BOT/MT 25CF WHIRLPOOL WRF535SMBM00 Door track was not alined correctly adjust doors freezer light switch fail replace freezer light switch check ok.; used 1 12002646 (LIGHT SWITCH KIT) from stock
Michael F .
REFRIG/FREEZER MAYTAG n/a "8/19/20 7:50: EC rspndd 8/18 TUE, nstall tech delivered and installed new rerig. uninstalled and hauled away old refrig."
REFRIGERATOR WHIRLPOOL WRS571CIHZ00 "Freezer in f.f. section, has been serviced by another company, according to customer, 4-5 times for the same issue. O&i parts. 2 count on return. Bring permagum...; ordrng 1 W10316760 (thermistor) and 1 W11035841 (cntrl-elec) and 1 W11164593 (DIFFUSER) and 1 W11239666 (U.I.)"
WASHER WHIRLPOOL MVWC465HW0 Installed washplate checked operation ok
REFRIG/FREEZER KITCHENAID KRFF305ESS00 "Parts not needed. Checked pressures, no freon in system. Pressurized yoder loop w/nitrogen to 150 psi. Pressure not holding(see pictures on SD-Mobile). Called tech support to report(SR# 7728562745), unit deemed not repairable. Instruct customer theyd be contacted by manufacturer with a resolution..."
REFRIG/FREEZER KITCHENAID KFIV29PCMS03 Defrost f.f. evaporator and replaced/secured wiring harness w/thermistor...
WASHER WHIRLPOOL WTW7500GC2 Damaged switch.; ordrng 1 W11174420 (switch)
WASHER WHIRLPOOL WTW5600XW3 "Ran diagnostic operation ok,no error codes."