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Local Reviews
for Colts Neck, NJ
Powered by Fluid LOCALThomas Dimino
Thomas - Colts Neck, NJ
Poor communication
Jp - Colts Neck, NJ
This is my third visit from Dan Marc. I am extremely unhappy. If someone is actually reading this please call me to discuss my experience
Frank McMahon
Frank - Colts Neck, NJ
My technician was very friendly, and I felt immediately comfortable with him. He did a great job and I would highly recommend this company.
Dependable service
Scott - Colts Neck, NJ
Friendly. Great service. Punctual
Great Job by Vincent Dressler!
Arlene - Colts Neck, NJ
Great Service
Arlene - Colts Neck, NJ
Same day appointment. Pleasant worker. Lower than average service call charge
Robert - Colts Neck, NJ
Great Service Repair Man
Lisa - Colts Neck, NJ
Chris came in and fixed a simple problem with my hood. I mentioned that I have been having problems with my microwave and he took the time to check it to see if there were any error codes on it. Explained things to me...pleasant and helpful. Would welcome him back again. I give Chris 5 stars. My Jenn-Aire appliances are still under warranty (have had problems with 3 appliances out of 6 in the first year!) so I have no idea what it would have cost if out of warranty. Negative - had to reschedule visit 3 times as they cannot commit to morning or afternoon until the night before the scheduled appointment.
Sub-Standard Service
Stacey - Colts Neck, NJ
This was one of the worst service experiences I ever had. Dan-Marc was subcontracted through Whirlpool to fix my dryer. They had to come SIX times to get it right. The technician failed to diagnose the problem correctly and his truck was not stocked with needed parts. On one occasion, he left after installing a new part telling me the problem was fixed (the machine was not getting hot) and he never actually checked to see if the machine was getting hot. It was not. He didn't even take 5 minutes to make sure the problem was corrected before leaving the house. He also created a new problem - a loud squealing noise - that was not an issue before he came to "fix" my machine. It was an aggravating, time-consuming and all around horrible experience.
Colleen
Colleen - Colts Neck, NJ
Vincent D.
WASHER WHIRLPOOL MVWX655DW1 Vd found unit unplugged plugged in found drain pump running waited for it to stop then checked error codes found none ran diagnostics unit completed cycle no issues
Vincent D.
OVEN KITCHENAID KODE507ESS04 Vd installed part tested unit ran to specs
Vincent D.
WASHER MAYTAG MVWB765FW3 Vd arrived at home cust advised me they want a supervisor to come to home and requested one called frank
Vincent D.
WASHER MAYTAG MVWC565FW1 Vd tested unit found no issues at this time unit running to specs collected trip 125.76 by cc
Dennis B.
ICEMAKER KITCHENAID KUIS18PNTB2 Db customer declined service at this time
Vincent D.
WASHER WHIRLPOOL WFW6620HC0 Vd tested unit found no issues at this time unit running to specs
Vincent D.
WASHER MAYTAG MVWB765FW3 Vd installed part tested unit ran to specs
Vincent D.
M/W OTR WHIRLPOOL WMH2175XVB2 Vd unit needs bulb (8206232A) 5 trip 117.95 labor 90 tax total 232.39 cust declined at this time collected trip 125.76 by check # 5124
Dennis B.
DISHWASHER KITCHENAID MDB8979SFZ2 Db customer had a newer dishwasher updated m/s still out of warranty explained pricing she kept saying another company was out 4 times before warranty ran out so it should be covered told her to call that company or Whirlpool she declined service
Vincent D.
WASHER MAYTAG MVWB835DW4 Vd tested unit found no codes in unit ran diagnostics unit ran no issues ran a high speed spin unit ran to specs no issues at this time
Vincent D.
WASHER MAYTAG MVWX655DW2 Vd found a grinding noise unit needs wash plate (W10902814) basket (W10752719) gear case ( W11035751) cam (W10721967) ; ordrng 1 W10721967 (drive pulley) and 1 W10752719 (basket) and 1 W10902814 and 1 W11035751 (gearcase)
Vincent D.
DRYER WHIRLPOOL CGM2795JQ0 Vd unit is on a military base called office was advised we don’t repair on bases they called cust and advised them
Vincent D.
DISHWASHER KITCHENAID KDTE304DPA0 Vd unit needed adjuster(WPW10546503) 30 trip 117.95 labor 95 tax total 259.96 paid in full by cc # ; used 1 WPW10546503 (ADJUSTER) from stock
Vincent D.
OVEN WHIRLPOOL WFG320M0BW2 Vd installed part tested unit ran to specs
Vincent D.
WASHER WHIRLPOOL WFW94HEXW2 Vd unit needs panel (W10388426) nla collected trip 126.21 paid in full by check # 1882
Vincent D.
OVEN WHIRLPOOL WOD51EC0AT00 Vd found element good unit needs control (W10550509) thermistor (WP4449751 ) parts 450 trip 117.95 labor 170 tax total 789.61 cust already paid 156.26 cust declines at this times needs to think about it
Vincent D.
DRYER WHIRLPOOL WED94HEXW0 Vd unit needed pulley(279640) 25 trip 117.95 labor 140 tax total 302.76 installed part tested unit ran to specs paid in full by cc # ; used 1 279640 (idler pulley) from stock
Vincent D.
OVEN WHIRLPOOL WOD51EC0AT00 Vd unit needs broil element (WPW10260252) 75 trip 117.95 labor 140 tax total 356.26collected 156.26 by cc # owes 200 on return send oven cart resc cust ; ordrng 1 WPW10260252 (elmnt-brol)
Vincent D.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Vd found glass in drain pump cleared tested unit ran to specs
Vincent D.
WASHER WHIRLPOOL WGT4027HW0 Vd cust complaint is a smell in unit tested unit found no issue drain pump is draining water out as designed and advised cust of possible causes of smell being drain hose is almost same size as drain line or not running cleaners through unit 1 a month or using to much soap
Vincent D.
ICEMAKER KITCHENAID KUIX505ESS1 Vd installed part tested unit ran to specs unit began a layer of ice
Vincent D.
RANGE JENN-AIR JGRP548HL00 Vd cust has 2 issues first there is a 1/4 difference between the left panel and where the trim is took pic and that the large door is scratched advised cust that its out of 30 day cosmetic and cust advised that they told thornberrys about it right away they are calling thornberrys and trying to get a cosmetic concession unit will need door (W11315557) the other issue cust will pull unit out so we can see if we can fix the gap cust will call office when they get concession #
Vincent D.
KITCHEN KITCHENAID KDTE334GPS0 Vd tested unit found no issues at this time unit running to specs
Vincent D.
ICEMAKER KITCHENAID KUIX505ESS1 Vd unit needs pump (W10825875) ; ordrng 1 W10825875 (pump)
Vincent D.
VENTHOODS KITCHENAID KXW9748YSS0 Vd found vent is not hooked up to the out side hook up but can not remove cover due to trim around it advised cust that will have to be removed in order to hook up vent again collected trip 122.57 by cc #
Vincent D.
WASHER WHIRLPOOL WFW95HEDC0 Vd found unit with a f3 e1 and a f8 e1 unit needed switch (WPW10448876) 55 trip 114.95 labor 90 tax total 277.17installed part tested unit ran to specs paid in full by cc #
Vincent D.
WASHER WHIRLPOOL WET4027HW Vd tested unit found no issues at this time unit running to specs
Vincent D.
RANGE WHIRLPOOL WFG975H0HZ0 Vd unit needs spark module (WPW10475149) resc cust ; ordrng 1 WPW10475149 (module-spk)
Vincent D.
COMPACTOR WHIRLPOOL GX900QPPS6 Vd installed part tested found unit also needs switch (WP777811) ; ordrng 1 WP777811 (switch-dir)
Vincent D.
COMPACTOR WHIRLPOOL GX900QPPS6 Vd installed part tested found unit also needs switch (WP777811) ; ordrng 1 WP777811 (switch-dir)
Vincent D.
WASHER WHIRLPOOL WET4027HW Vd tested unit found no issues at this time unit running to specs
Vincent D.
RANGE WHIRLPOOL WFG975H0HZ0 Vd unit needs spark module (WPW10475149) resc cust ; ordrng 1 WPW10475149 (module-spk)
Brian H.
REFRIGERATOR KITCHENAID KBFN502ESS02 Found open circuits on 3 LED Module’s W10908166. Order parts; ordrng 3 W10908166 (MODULE)s
Vincent D.
REFRIG/FREEZER KITCHENAID KSC24C8EYP02 Vd found harness at bottom disconnected reconnected and jumped out ice ran cycle collected trip 114.95 labor 75 tax total 202.53 paid in full by cc #
Chris H.
WASHER WHIRLPOOL WFW75HEFW0 CH - upon arrival customer stated that they’ve called wp to cancel service
Vincent D.
REFRIGERATOR KITCHENAID KBFN506EPA01 Vd unit needs led (W10908166) x4; ordrng 4 W10908166 (module)s
Eric P.
DRYER WHIRLPOOL WGD9150WW1 "Ep-Installed new catch, tested. Machine functions as designed"
Eric P.
WASHER AMANA NTW4516FW2 "Ep-installed new control, ran diagnostics and calibration. Functions as designed"
Vincent D.
REFRIGERATOR JENNAIR JFC2290REP00 Vd installed parts tested unit ran to specs
Eric P.
DRYER WHIRLPOOL WGD9150WW1 "Ep-unit has broken door latch, needs replacing. Quoted-Trip=$114.95, Parts=$13.85, Labor=$75.00, Tax=$13.50. Part # 279570 will be needed. Left quote with tenant, she is forwarding to landlord. Owes $122.57 for trip if not reparing"
Vincent D.
FREEZER KITCHENAID KBSD618ESS01 Vd found gap at top of freezer door seal allowing air to get through heated seal with hair dryer gap closed unit running to specs
Vincent D.
REFRIGERATOR JENNAIR JFC2290REP00 Vd unit needs gasket (W10830046) x2 center mullion (W11177238) ice maker (W10886931); ordrng 2 W10830046 (gasket-fip)s and 1 W10886931 (icemaker) and 1 W11177238 (rail-mulln)
Chris H.
REFRIDERATOR KITCHEN AID n/a "CH - upon arrival, went over oow charges for service call - customer declined service"
Brian H.
MICROWAVE WHIRLPOOL JMC2430DP01 "Cancel, reschedule. Call needs 2nd man and customer prefers to wait. Verified with CF this was the proper course of action.; saved tckt"
Vincent D.
RANGE - GAS KITCHENAID KSGG700ESS1 Vd installed part tested unit ran to specs