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Local Reviews
for Colts Neck, NJ
Powered by Fluid LOCALGreat Job by Vincent Dressler!
Arlene - Colts Neck, NJ
Great Service
Arlene - Colts Neck, NJ
Same day appointment. Pleasant worker. Lower than average service call charge
Robert - Colts Neck, NJ
Great Service Repair Man
Lisa - Colts Neck, NJ
Chris came in and fixed a simple problem with my hood. I mentioned that I have been having problems with my microwave and he took the time to check it to see if there were any error codes on it. Explained things to me...pleasant and helpful. Would welcome him back again. I give Chris 5 stars. My Jenn-Aire appliances are still under warranty (have had problems with 3 appliances out of 6 in the first year!) so I have no idea what it would have cost if out of warranty. Negative - had to reschedule visit 3 times as they cannot commit to morning or afternoon until the night before the scheduled appointment.
Sub-Standard Service
Stacey - Colts Neck, NJ
This was one of the worst service experiences I ever had. Dan-Marc was subcontracted through Whirlpool to fix my dryer. They had to come SIX times to get it right. The technician failed to diagnose the problem correctly and his truck was not stocked with needed parts. On one occasion, he left after installing a new part telling me the problem was fixed (the machine was not getting hot) and he never actually checked to see if the machine was getting hot. It was not. He didn't even take 5 minutes to make sure the problem was corrected before leaving the house. He also created a new problem - a loud squealing noise - that was not an issue before he came to "fix" my machine. It was an aggravating, time-consuming and all around horrible experience.
Colleen
Colleen - Colts Neck, NJ
Brian H.
MICROWAVE WHIRLPOOL JMC2430DP01 "Cancel, reschedule. Call needs 2nd man and customer prefers to wait. Verified with CF this was the proper course of action.; saved tckt"
Vincent D.
RANGE - GAS KITCHENAID KSGG700ESS1 Vd installed part tested unit ran to specs
Chris H.
MICROWAVE WHIRLPOOL JMC2430DP01 "CH - repair requires oven cart to uninstall mw, 2man and extra time on return; ordrng 1 OVENCART"
Vincent D.
RANGE - GAS KITCHENAID KSGG700ESS1 "Vd unit needs spark module(W10860916) ignighter (WPW10324262) ; ordrng 1 W10860916 (SPARK MODULE ) and 1 WPW10324262 (IGNIGHTER ), states that autho needed"
Brian H.
REFRIG WHIRLPOOL KUDF204ESB00 Replaced parts. Working ok
Vincent D.
RANGE - GAS KITCHENAID KSGG700ESS1 Vd tested unit found no issues at this time unit running to specs
Brian H.
REFRIG WHIRLPOOL KUDF204ESB00 top drawer has bad rails which has caused damage to drawer and supports (see photos). All parts must be replaced. Need extra time on returnOrder parts:Drawer W10789523Rails (x2)WPW10233777Support LH W10789525Support RH W10789528; ordrng 1 W10789525 (SUPPORT LH) and 1 W10789528 (DRAWER) and 1 W10789528 (SUPPORT RH) and 2 WPW10233777 (RAIL)s
Brian H.
WASHER MAYTAG MVWC565FW1 "Unit diagnosed working ok.Drain hose connects to house plumbing about 7’ off of finish floor (see photo).Informed customer of installation specifications and requirements for this unit and educated her on the reasons for these requirements. Ran system diagnostics on unit to be sure there are no other issues, no faults found."
Brian H.
DRYER WHIRLPOOL WET3300XQ0 Diagnosed shorted element WP3387749 $124.56Parts $124.56Labor $75Svc Call$ 114.95Customer buying new.
Eric P.
RANGE KITCHENAID KSGG700ESS1 Ep-front left burner head sputters and chokes off when on simmer setting. Replacing burner head. Ordering (1) WPW10495853 burnr-head; ordrng 1 WPW10495853 (BURNR-HEAD)
Eric P.
WASHER WHIRLPOOL MVWB765FW0 "Ep-installed new control and console, ran diagnostics and calibration. Functions as deigned"
Vincent D.
REFRIGERATOR WHIRLPOOL MFI2568AEQ Vd found unit needs control (W10890094) 285 trip 114.95 labor 135 tax total 570.39 cust declined at this time paid trip 122.57 by check # 993
Brian H.
OVEN KITCHENAID KEBC208KSS02 "control board relay contacts have become Melted and disconnected from control board in numerous spots (see photo).Replace Control 8301890, part discontinued and NLA.Called Whirlpool safety with diagnosis.Whirlpool replacing unit, diagnosis trip covered.SR# 7724172121"
Chris H.
RANGE WHIRLPOOL JXW9030WP2 "CH - customer showed receipt w/ dop of 3/1/18. found nut holding light switch to panel had loosend, causing damage ntire switch assembly to turn with knob - tightened nut to correct, tests good. No other functional issues found at this time"
Brian H.
RANGE - GAS KITCHENAID KSGG700ESS1 Repaired with out parts. Cleaned metal contacts on spark electrode for bake ignition.Working ok
Dennis B.
N N WTW6400SW2 Db tested unit unit ran to specs could not duplicate at this time no faults found
Vincent D.
DRYER WHIRLPOOL WGD8600YW3 Vd installed part tested unit ran to specs
Vincent D.
DRYER WHIRLPOOL WGD8600YW3 Vd installed part tested unit ran to specs
Eric P.
DRYER - GAS MAYTAG MGDB765FW0 "Ep-u it had F2E1( stuck key) error code. Shut down very quickly in diagnostics-voltage 122, air 01(could not detect). Ran timed/high heat-3 cycle average of 155.5°. Tested outlet thermistor-good, vent is clear with a good amount of cold air coming in from outside. Adjusted customer dryness level up to 3"
Eric P.
DRYER WHIRLPOOL WGD8600YW3 Ep-unit now needs a dryer repair kit (p# 4392067). Ordering (1) 4392067 dryer repair kit; ordrng 1 4392067 (REPAIR KIT)
Eric P.
RANGE JENN-AIR JDS9865BDP "Ep-unit has bad touchpad. Unable to enter diagnostics due to kepad issue. 7,8,9 back and enter are the only buttons that work/beep. Ordering (1) WP5760M373-60 panl-cntrl. Customer to decide on repair and will contact if moving forward ; ordrng 1 WP5760M373-60 (PANL-CNTRL)"
Brian H.
M/W OTR MAYTAG MMV4206FZ3 "Could not complete repair, need second man.; O-emld tckt"
Eric P.
DRYER WHIRLPOOL WGD8600YW3 "Ep-unit had F3E6(moisture sensor open), F4E3(restricted airflow) error codes. Tested moisture sensor-pass, venting is good. Resistance in thermistor is good @P14-3/P14-6, also to ground. Unit has bad board. Ordering (1) WPW10432258 cntrl-elec; ordrng 1 WPW10432258 (CNTRL-ELEC)"
Eric P.
DISHWASHER KITCHENAID KDTE104ESS4 "Ep-unit had 4-3( wash motor-motor not running), 6-4( inlet water-float switch open), 7-1( no heat) error codes. Started diagnostics cycle, can hear the wash motor , nothing thru arms after filling. Changed pump&motor, functions as designed. Ran diagnostics to reset"
Eric P.
DRYER WHIRLPOOL GGW9200LW0 Ep-lint duct bracket was not in correct location allowing vibration and knocking. Re-located and sound is gone. Machine functions as designed
Eric P.
LAUNDRY WHIRLPOOL WFW9150WW01 "Ep-installed new bellow, tested for leak. Functions as designed. Collected balance of $234.74 by c/c"
Brian H.
REFRIG/FREEZER WHIRLPOOL WRS571CIDM01 "Broken wires to freezer door, unable to access wires to make repair. Order new door LW10801811; ordrng 1 LW10801811 (FREEZER DOOR)"
Brian H.
DISHWASHER KITCHENAID KDTE104ESS4 Order control board W10902006 and pump assembly W10917110; ordrng 1 W10902006 (CONTROL BOARD) and 1 W10917110 (PUMP ASSEMBLY )
Eric P.
REFRIG/FREEZER GLADIATOR GAFZ30FDGB01 "Ep-installed new door, in original swing direction. Adjusted gasket for seal."
Dennis B.
COOKTOP JENN-AIR JGD3536GS00 Db tested unit could not duplicate any gas leak at this time used bubble leak kit unit is hooked up to gfi outlet as per installation guide that needs to be corrected also got ignitor harns wet will need to dry out and will stop clicking as per bp
Eric P.
LAUNDRY WHIRLPOOL WFW9150WW01 "Ep-unit had F9E1(long drain) error. Cleared large clump of debris from drain. Also has damage bellow, mold and leaks. Recommend changing. Collected trip $122.57 by c/c. Balance of $234.74 for parts and labor if replacing bellow. Contact office to make that payment"