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for New York, NY
Sandra - New York, NY
Richard - New York, NY
The second time I've called on Dan Marc for service on older appliances. Edwin is knowledgeable, courteous and has a sense of humor.
Steve - New York, NY
Did not get night before call advisin of appointment time (twice)
Sean - New York, NY
I found the technician to be professional and polite and took great care to perform the repairs properly.
Great service tech, Eddy P!
Mary - New York, NY
Eddy was thorough and professional.
Good service / bad scheduling
Julian - New York, NY
The Dan Marc scheduling system has a fundamental flaw. The automated message does not update based on when it is played. It assumes it is only heard the day before, ie it will always say “your window is tomorrow between X and Y”. It should simply state the date of the appointment instead of the generic ‘tomorrow’. That would eliminate confusion entirely. This caused me to miss an appointment, after the technician was still not on site and I called back the scheduling number. After hearing that the appointment was “for tomorrow”, I reasonably assumed it had been rescheduled for the next day. In fact it had not, the tech showed up late but I was no longer at home. We had to reschedule it a week later and I had to stay home from work another day.
Charles - New York, NY
Leah - New York, NY
What I thought was a dishwasher motor malfunction turned out to be a spoon stuck in the wrong place. Edwin helped out and did not make me feel like a fool, which I greatly appreciated.
Barbara - New York, NY
Knowledgeable, courteous, efficient.
David - New York, NY
If I need service again, I will ask for him specifically. And wait for him to have room in his schedule.
Courteous technician solved problem.
Lucille - New York, NY
Calvert - New York, NY
Iris - New York, NY
Both times we have used your service the service person was polite and very knowledgeable.
Jack - New York, NY
Scheduling process is the absolute worst I have ever seen.
Galia - New York, NY
Jon - New York, NY
Damian was very knowledgeable and was able to replace a worn ice maker with ease.
Richard - New York, NY
The repair man was courteous, knowledgeable, efficient, very effective, and very helpful! He also explained the problem to me and how to prevent it from happening again. Thanks!!
Excellent evaluation of the problem with dishwasher
Nancy - New York, NY
the mechanic did a thorough check of the machine. called the office to see if panel technology could be replaced? i learned that it could not.
Barbara - New York, NY
Phone call. Answered promptly, appointment made and confirmed. Serviceman arrived within the limits promised. All in all an excellent experience.
Suzanne - New York, NY
Excellent & Prompt Service
Louise - New York, NY
Great service. Knowledge person.
Sulan - New York, NY
Excellent service. Gentleman professional courteous kind. Would certainly call again if I have problem
Celia - New York, NY
Oven burning everything
Betty - New York, NY
Efficient, nailed problem, fixed it
Easy, competent and effective dishwasher repair
EP - New York, NY
REFRIGERATOR WHIRLPOOL ED20PKXYW01 "Install the freezer door gasket and the door closer, but the refrigerator door gasket is incorrect need to reorder the refrigerator door gasket ; schdld next appmnt for 6/27 THU !"
DRYER EL WHIRLPOOL LDR3822PQ2 Replace dryer door latch assembly leave working fine ; used 1 LATCH (279570) from stock
REFRIGERATOR WHIRLPOOL WRT134TFDB00 "Replace the evaporator fan motor, leave working properly ; used 1 2315539 (MOTOR-EVAP) from stock"
DRYER EL AMANA NTW4526FW2 Need a drain pump.; ordrng 1 W10919003 (DRAIN PUMP )
DISHWASHER MAYTAG MDB4609AWS4 "Check and found that there’s no leaks whatsoever, the dishwasher is working properly."
DISHWASHER KITCHEN AID KUDP01FLSS6 Replace the door link kit leave working fine.; used 1 8194001 (Link) from stock
REF BOT/MT 19CF WHIRLPOOL WRF560SMYW "Replaced parts ,test okay"
REFRIGERATOR JENN-AIR JFC2290REP00 "Def mullion ,order part ; ordrng 1 W11177238 (MULLION )"
REFRIG/FREEZER JENN AIR JF36NXFXDE01 "Wrong part in home ,reorder part ; ordrng 1 W10782236 (dor-fip)"
DRYER WHIRLPOOL DDDDCCV "Defective thermal fuse and loose connection to motor ,order part . Test okay ; used 1 3390719 (thermal fuse) from stock"
OVEN WHIRLPOOL WOS11EM4EW00 Need a fuse ; saved tckt
REF BOT/MT 19CF WHIRLPOOL n/a "Checked and found unit has a faulty drainage system. Service drain system, defrost ice clog. Unit ok."
DRYER MAYTAG MED6630HC0 Checked and found unit’s exhaust duct sharing exit chamber with building’s air handling unit. The effect of the cold air from a/c unit and hot air from dryer is causing condensation to build from exhaust duct down into unit. Advised assistant to let client know that they have to separate both ductwork to rectify and prevent further issues.
WASHER WHIRLPOOL WTW5000DW1 Found coins stuck at pump causing issue; Removed coins; ran test/recalibrated unit ; now washer is ok
D/WASHER UNDCTR KITCHEN-AID KDFE104DBL1 Replaced lower basket wheel carriers. Unit ok.
WASHER WHIRLPOOL WET4027HW0 Washer lid lock interference between lock and control board ; ordrng 1 W11176112 (LOCK. LID) and 1 W11367652 (CONTROL)
WASHER WHIRLPOOL MLE2000AYW Total $401.10. Labor $130.00. Part $98.45. Water valve is letting water seep in. Needs new valve ; ordrng 1 WP22002437 (valve- wat)
REF BOT/MT 18CF WHIRLPOOL WRB119WFBB00 check and found that the aluminum line that is connected to the filter dryer is broken inside the refrigerator and can not be repaired and communicate that to whirlpool sr# 7725188942
COOKTOP AMANA AEP222VAW3 check and I did not find anything faulty the cooktop are working well
DISHWASHER WHIRLPOOL WDT730PAHZ0 check and found nothing defective only that the customer is not using jetdry so the unit is not drying
WASHER WHIRLPOOL WTW8500DC2 Needs new transmission. Making loud noise when unit is at high speed. Need maytag tool. ; ordrng 1 W10811956 (drum assy)
WASHER WHIRLPOOL MLG2000AWW "Unit tub bearings are broken making noise but but basket ASSY is NLA. ; ordrng 1 12002535 (motor,wax) and 1 22002115 (spinner assy w/balan) and 1 22004465 (outer tub) and 1 WP22004325 (cntrl-elec)"
KITCHEN WHIRLPOOL WDT730PAHZ0 parts installed the unit is working well
WASHER WHIRLPOOL WET4024HW0 Ran test could not get any error code. Instruct customer about selection.
RANGE WHIRLPOOL MGR6600FZ1 check and found that the cooktop is a bit peeled and the unit you only have a week that was delivered; ordrng 1 W11032119 (COOKTOP BLACK )
DRYER WHIRLPOOL LTG5243DQ3 "Replaced drum belt and tension pulley, rechecked functions and unit tested ok."
REFRIG/FREEZER WHIRLPOOL WRS571CIDM01 Replaced ice maker and water valve. Unit ok
WASHER MAYTAG MVWC200XW2 "Suspension replaced, recalibrated washer, ran test unit working fine"
REFRIGERATOR WHIRLPOOL KBFS25EWMS6 Need a ice maker assy. Replace the ice maker leave working properly. We must send the in for payment it’s a bank.; used 1 W10884390 (ICEMAKER) from stock
DRYER WHIRLPOOL WED7500GW0 Need a control board.; ordrng 1 W11124284 (CONTROL BOARD )
DISHWASHER KITCHEN AID KDTE104ESS2 "Unclogged spray arm and replaced defective dispenser,test okay ; used 1 W10861000 (DISPENSER) from stock"
DISH DRAWER WHIRLPOOL DWU9200B "Replaced gasket ,test okay"
ICE MAKER JENN AIR JIM158XYRS0 "Replaced parts and explain to replace leaking fill hose ,test okay"
REFRIG/FREEZER KITCHEN AID KFC022EVBL1 Found unit door not sealing due to ice bin spoon. Reinstalled test okay customer will defrost unit .
WSH FRT/LOAD WHIRLPOOL n/a "Replaced bellow and drain hose. Ran test unit is leak free. Hot water turned off due to leaking valves, must get Plummer"
REFRIGERATOR WHIRLPOOL WRF989SDAM00 "Defrost refrigerator evaporator, replaced defrost sensor harness and evaporator fan motor. Unit ok."
DRYER WHIRLPOOL n/a Unit fan is broken off making loud noise. Total $302.63. Parts and labor. Card is on file ; ordrng 1 Y303836 (blower wheel)
D/WASHER UNDCTR WHIRLPOOL WDT730PAHZ0 parts installed the unit is working well; Job Cmpltd
DISHWASHER JENN-AIR JDB1090AWS check and found that the control panel p # 6-919765 is defective but the customer will return the call when he wants to repair the unit
RANGE WHIRLPOOL WFG525S0HT1 I did not find that anything is defective the unit is working well
DISHWASHER MAYTAG MDBH949PAB4 check and I did not find leaking in the unit I put it to work for 35 minutes and everything was fine
REFRIG/FREEZER WHIRLPOOL ABC2037DEW check and I found that the freezer door was not closing properly fix it
REFRIG/FREEZER WHIRLPOOL GX5FHDXVY04 check and found that the freezer door was unfit to fix it and is working well
WASHER/DRYER MAYTAG MLG2000AWW "Replaced bearings and roller assembly, rechecked functions and found unit has a broken blower wheel.; ordrng 1 33001790 (wheel,blower) and 1 WP33002797 (wheel)"