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for New York, NY
Howard Girsh and Joann Girsh - New York, NY
Excellent service The men were courteous neat and knew exactly what was necessary to do and did it in record time They also came within the allotted time period
Theodore - New York, NY
Overall excellent experience
He is great
Jiao - New York, NY
Anne - New York, NY
He was fine. Seemed very knowledgeable. I will take his advice and hope for the best
Gilbane - New York, NY
It was a great experience working with Gilbane he was friendly has the parts and fix things fast.
He was the best
Robin - New York, NY
Dryer Problem solved!
Sarah - New York, NY
Courteous and proficeint technician, fixed the problem of the noisy dryer.
RoughAcres - New York, NY
Pjerin - New York, NY
Tracy - New York, NY
Irene - New York, NY
Fixed my washer!
Susan - New York, NY
Dan Marc is the provider of warranty service for PC Richard. They were easy to schedule, were within the window and fixed my washing machine, so I’m happy.
Scott - New York, NY
Reliable and knowledgeable
Robin - New York, NY
Eddy explained the problem with our dryer very clearly, and told us what our options were. We decided to have the motor replaced. Eddy returned to do the job and was quick and courteous. The dryer is running like new -- we are very happy with the repair.
horrible customer service in office but great technicians
Zoe - New York, NY
The technicians at the company are great and they are very knowledge, competent and nice. The office though is absolutely horrific. They are not accommodating at all and make things a lot difficult than they need to be. If you put in a service request, they give you a date and time frame that is not negotiable and if you can’t be there, then you have to keep rescheduling. They don’t give you the time frame until the night before which is very inconvenient. I have had to take off work twice already to wait around and to make matters worse, both times the technician showed up late past the window frame and the second time, the office ordered the wrong part for my dryer when I had already been waiting 4 weeks for this issue to get resolved. My washer ended up going out too and I asked them if they can please check it out while the technician was here and they said no that I would have to call in for another service request and it would be on a different day. The company itself is awful and would never recommend them or use them again after this issue is resolved and I have filed a formal complaint with whirlpool since they outsource their service calls to other local small companies. The techs are great and super nice but it’s not their fault they have to deal with an incompetent office and the customer complaints of the office.
Professional and Courteous Service
Cynthia - New York, NY
I was extremely happy with the service. Your employee was professional, courteous and well informed.
RB - New York, NY
Technician didn’t inspire confidence and didn’t fix the problem
Great repairman terrible scheduling
Sari - New York, NY
Irene - New York, NY
WELL DONE !
John - New York, NY
When I, finally, connected to the repairman, personally, he repaired my broken hinge on the washing machine door to my satisfaction. The service was great; but, all of the plastic in my Maytag washing machine was a big shock !
SS - New York, NY
Very little communication about appointment time
Martha - New York, NY
Fixed the problem - patient - took time to properly troubleshoot root of issue to prevent recurrence
Vincent - New York, NY
the serviceman was very efficient.very polite and fixed the problem.
Bleu - New York, NY
Marilyn - New York, NY
Experience was great. However I still do not understand how a very large washer like the one that I have is only able to fill up half way as a heavy load. The services mark state’s that it will only fill up half way for heavy and large load setting which do not make sense. I have a half of washer that is unfilled and a waste of having a washer this large for half of the use. I will be returning it
REFRIGERATOR JENN-AIR JS42PPDUDB15 "Broken brittle dispenser tube in door ,order part ; ordrng 1 LW10292432 (dor-fip us) and 1 W10271541 (fitting)"
RANGE WHIRLPOOL WFG505M0BS3 part installed the unit is working fine
M/W OTR JENN-AIR JMV9196CS3 part installed the unit is working fine
DISHWASHER KITCHEN-AID KDFE104DWH2 Checked and found unit has a defective wash motor and heating element. ; ordrng 1 W10703867 (heater) and 1 WPW10605057 (pump and motor assy)
REFRIG/FREEZER WHIRLPOOL WRT518SZFM00 Checked unit and adjusted fridge gasket. Customer education needed on mullion heater between freezer and fridge compartment. Unit working as designed.
DRYER WHIRLPOOL WGD92HEFW0 "Replaced bracket for the glass seal unit is working fine now, seal is not popping off"
DRYER WHIRLPOOL WHD862CHC0 "Replaced auxiliary fan and CCU ran test with towels, the unit is now working properly"
REFRIGERATOR WHIRLPOOL MFD2561HES Replaced mullion rail and adjust fridge doors. Unit ok.
WASHER/DRYER MAYTAG MET3800TW2 "Replaced parts,test good"
DISHWASHER WHIRLPOOL WDF330PAHB1 "Repair kinked drain hose and elevate hose to stop back flow ,test good Explain it is best to add check valve to drain Nader sink"
WASHER WHIRLPOOL WFW86HEBC0 "Clean pump filter,test good"
REFRIGERATOR MAYTAG MBF195FEZ01 "Found freezer door not sealing . Adjust freezer door and remove frost ,test good"
BEVERAGE CENTER KITCHEN AID KUWS24RSSS03 "Replaced door hinge+washer, thermostat and separator. Left unit working as designed."
DRYER WHIRLPOOL LTE5243DQ2 Replace the belt leave working.
REFRIGERATOR WHIRLPOOL ETOMSRXTL01 Install part leave working properly.
WASHER WHIRLPOOL WFC7500VW2 Remove coins from inside the drain pump housing run test leave working fine.
REFRIG/FREEZER KITCHEN AID KBFS20EVMS0 I checked and found that the Start Device and the capacitor were defective replace them using one I had in my stock truck
REFRIG/FREEZER KITCHEN AID KBFS20EVMS0 replace the condensation tray with one that the customer had
WASHER WHIRLPOOL WFW6620HC0 "Checked unit, ran diagnostics and found saved error codes for unbalanced load and excessive sudsing. Reset unit, ran cycle and unit worked as designed. Customer education was needed."
WASHER WHIRLPOOL MVWP575GW0 "Checked and found unit has a defective drive motor, belt and faulty door lock."
ICE MAKER KITCHEN AID KUIX505ESS0 Checked and found unit has a faulty water filter; ordrng 1 F2WC9I1 (filter)
REFRIG/FREEZER KITCHENAID KSCS25INSS01 Checked and found unit has a defective electronic control board. Unable to give price/estimate due to parts list having piece unavailable. Please research if there’s a possible replacement part available for unit and contact client.
WASHER WHIRLPOOL WFW88HEAW0 Door lock MCU and basket tub will need to be replaced in the short future advised customer they will think about it. ; ordrng 1 WP8183270 (DOOR LOCK )
WASHER WHIRLPOOL WFW9151YW00 Needs parts. The customer going to replace the washer.; ordrng 1 W11239040 (REAR TUB ) and 1 WPW10202 (TUB)
WASHER WHIRLPOOL WFC7500VW2 Replaced MCU washer is working fine now.
DRYER WHIRLPOOL CEM2745FQ0 Coin mechanic was getting stuck ajusted unit is working fine now
REFRIGERATOR WHIRLPOOL WRF550CDHZ00 part installed the unit is working well but the customer needs to replace the water filter
DISHWASHER KITCHEN AID KDFE104DWH5 check and I didn't find leaking in the unit
RANGE KITCHENAID KFGD500ESS01 check and found that the control board is defective; ordrng 1 W10877013 (CONTROL BOARD )
D/WASHER UNDCTR WHIRLPOOL WDT970SAHZ0 "Checked and found unit’s not draining due to debris blockage at kitchen sink drainage connection to drain hose. Remove blockage, rechecked, ran diagnostics and unit tested ok."
DISHWASHER WHIRLPOOL WDF540PADB1 "Replaced console assembly, vent gasket, rechecked functions and unit tested ok."
DISHWASHER WHIRLPOOL WDF520PADW7 "Checked and found unit not draining due to faulty under sink drainage system that requires a plumber to rectify. Disconnect unit’s drain tube from sink, ran checks and unit tested ok."
RANGE WHIRLPOOL KGRA806PSS00 Checked and found unit has a defective cooling fan and defective keypad. ; ordrng 1 W10810687 (blower) and 1 WP9756559ES (swtch-memb)
DISHWASHER WHIRLPOOL WDF330PAHW1 "Checked and found unit has a defective heater element, faulty dispenser and electronic control unit. ; ordrng 1 W10518394 (heater) and 1 W11087226 (control elec) and 1 WP661566 (thermostat) and 1 WPW10671905 (deterg disp asm)"
REFRIGERATOR KITCHENAID KBF042FTX03 Checked and found unit has a torn fridge door gaskets. ; ordrng 2 8201809 (gasket-fip)s
WASHER MAYTAG MVWC465HW2 Could not find any issues with the washer leaking ran 2 full test unit was working as designed
WASHER AMANA NTW4516FW1 Water pressure going into the washer is very low unit is canceling out before hand. Recalibrated washer. Operating as designed
WASHER WHIRLPOOL WTW5500XW0 Installed lid striker ran test washer working fine now
WASHER WHIRLPOOL LAT9700AAW Need COI sent to firstname.lastname@example.orgUnit need new dampers and belt ordering additional parts in case needed. Customer paid $200.00 with CC. Need MAYTAG TOOLS; ordrng 1 12112425 (BELT) and 1 203956 (DAMPERS ) and 1 WP214433 (HOSE) and 1 WP6-2011900 (BRAKE) and 1 WP6-2301530 (PULLEY )
OVEN WHIRLPOOL KGSA906PSS02 Check and I found that the unit when you turn on the back burns on the right side makes a small explosion for which you need to change the Manifold (Cooktop) which is discounted. I am leaving the gas and the eltricity of the unit as you can see in the photo we are not responsible if the customer turns on the stove
DRYER-ELECTRIC WHIRLPOOL WED99HEDW0 Auxiliary fan grill blocked with lint unit was over heating. Removed dryer is working ok
DISHWASHER KITCHENAID KDTE104EWH4 check and found nothing defective in the unit is working fine
DISHWASHER KITCHEN-AID KDTE104DSS0 clean the unit filter and adjust the door
REFRIG/FREEZER WHIRLPOOL WRF535SMBM00 install the compressor and the tube and the unit working well