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for New York, NY
Joseph - New York, NY
on time . professional
Excellent in every way! A++++++++++++
Sihone in NYC - New York, NY
I needed repairs on my stove - a few years old - that had a sticky know. I was able to get an appointment very quickly. I received a call on Sunday with a time-range for the visit. The repairman phoned the da of the appointment to further shorten the time-range. He was incredibly polite - even put booties over his shoes before entering the apartment to keep my floor sanitary! He asked what the issues were to make sure he had the correct information. He was very pleasant and thorough and clearly had great expertise. I wish every company treated their clients with this sort of respect. Please commend the repairman to his supervisor for me. Thank you so much for making this simple and for fixing my stove so perfectly!!!
Leonard - New York, NY
Once the parts were finally sourced from Europe the works were carried out very professionally. However, the fact I waited around six months for the parts was a real disappointment. I hadn’t expected with such a ‘high end’ manufacturer to have such a lack of customer follow up or contact and no real action to try and deal with the situation. When my plumbed in coffee machine by Miele years after the guarantee had expired malfunctioned, they bent over backwards to liaise and in fact replaced the appliance! I rang Jenn Air directly at least twice and short of saying it was due to the pandemic supplies held up and once a consignment was expected in a weeks time, but then no follow up to say my part wasn’t on that shipment after all, I no direct contact from anyone until just over a week ago, when finally the part arrived and to arrange an appointment. Then as I’ve said a week later it was fitted! The fact I waited SO long a reduction in the price at least would have eased the frustration!
Great service on my oven
Charlotte - New York, NY
Robin - New York, NY
Eddie was very professional and quickly diagnosed and repaired the problem.
Gigi - New York, NY
Alan - New York, NY
Leffler - New York, NY
Our service technician did a great job diagnosing and fixing our problem with our refrigerator. It was Christmas Eve at the end of the day. We really appreciated the time he took to solve our issue. We are very happy with the service.
Glitches = delays
Ann - New York, NY
Very good technicians and like the automated appmt system but wrong parts ordered resulted in 3 service calls and Thanksgiving without a working oven
Maytag washing machine overflowed
William - New York, NY
Clem arrived as scheduled. He was efficient and friendly. His repair to our washing machine has given us back a functioning machine after some complicated failings.
Shirley - New York, NY
Virginia - New York, NY
Amazingly thorough & professional service!
Mary - New York, NY
An amazingly efficient & professional job done by Clem! Thorough and went above and beyond & fixed the door hinge issue without having to return on a different day !
Lisa - New York, NY
Very good and polite. Seemed to know exactly what he was doing
Sophony - New York, NY
Clem has serviced my appliances with great knowledge, professionalism and is thorough. I highly recommend this company who has provided service calls for me on two separate occasions.
Sara - New York, NY
Clem was fantastic
Pearl - New York, NY
Fabulous experience. Technician was experienced and knew the machine. He was neat and came on time. I would not hesitate to recommend your service
Great job. Very quick and efficient. Was in and out in 30 minutes.
David - New York, NY
Great service man very efficient and effective
Patricia - New York, NY
Expensive but resolved quickly and completely
Ben - New York, NY
Jonathan - New York, NY
Super-competent and efficient
Michael - New York, NY
We had a problem we couldn’t fix ourselves with an aging KitchenAid fridge. Long story short, Clem’s a ninja. Got to the root cause (circuit board) through advanced diagnostics, ordered the right part. Our fridge threw a monkey wrench at him on his next visit to install the circuitboard. Turns out a small motor had crapped out in the interim. Not a problem for Clem! He prepared himself for that contingency, pulled a motor out of his bag, and proceeded to install it in record time. Mission accomplished!
Margaret - New York, NY
Adrian is a total pro. He was excellent at problem solving and extremely helpful and nice. This was a terrific experience! A+ in every way!
expert and reasonable
Jack - New York, NY
they are expert specialists in Whirlpool/Maytag washer driers. Were able to diagnose and fix a tricky problem - loose connection to a drier moisture sensor. But took a long time to set up service and had to stay on top of the job to make sure it got done.
Lori - New York, NY
REFRIGERATOR WHIRLPOOL WRT108FZDM05 "Seal system leak ,order part . ; ordrng 1 LOCKRINGKIT (1111111) and 1 W11209866 (COMPRESSOR ) and 1 W11407409 (EVAP)"
REFRIGERATOR WHIRLPOOL KSC24C8EYP03 "Replaced defective parts ,test good ; used 1 W11396033 (LITE ASSY) from stock"
DISHWASHER WHIRLPOOL WDF320PADS1 Check and found that the heating element is broken. I spoke with someone from the management office which advise me to take a look and let her know that the problem. Which I did now I try to call her with the diagnosis and she said she would call back with payment but she didnt. Were not ordering any parts until we hear from the management.; ordrng 1 W10518394 (HEATING ELEMENT )
WASHER WHIRLPOOL WTW5000DW1 Ran full cycle could find any issues with the washer advised customer water pressure is very low.
WASHER/DRYER MAYTAG MET3800XW0 Replaced thermo fuse and thermistor ran test dryer is working fine again
WASHER WHIRLPOOL WFW92HEFW0 "Washer needs drain hose clip, drain hose is tapping on the frame and making noise total $320.13 labor $115.00 ; ordrng 2 W10838078 (CLIP )s"
WASHER WHIRLPOOL WHD862CHC1 Wire is grounded to chassis harness is broken somewhere ; ordrng 1 W11109746 (LOWER WIRE HARNESS ) and 1 W11157870 (WIRE HARNESS ) and 1 W11419213 (ACU)
DRYER WHIRLPOOL WHD560CHW1 "Sump drain hose was disconnected had open the dryer to reconnect, dryer is working fine now"
DRYER WHIRLPOOL LTE5243DZ2 "Replaced thermo fuse from truck stock, tanbtest dryer is working fine now"
MICROWAVE WHIRLPOOL KMHS120ESS5 "Replaced defective switch and bracket ,test good"
WASHER WHIRLPOOL WFW3090JW0 Washer needs a new timer ACU board; ordrng 1 W11334214 (TIMER)
MICROWAVE JENN-AIR JMC2427DS01 "Replaced defective control panel ,test good"
REFRIG WHIRLPOOL "MKKKKK,KK" Found defective damper and condenser fan motor. Explain due to excess heat in control area may have to replace control . Decline parts unit also has broken right door . ; ordrng 1 W11035836 (cntrl-elec) and 1 W11087463 (damper) and 1 W11177620 (CON FAN MOTOR )
WASHER WHIRLPOOL WFW97HEDW0 "Replace the nameplate drawer, leave working properly."
DISHWASHER WHIRLPOOL GU1500XTLB0 "Replace the water inlet valve, leave working properly."
DRYER WHIRLPOOL MLE22PRAYW0 "Replace these parts, leave working properly."
DISHWASHER MAYTAG MDB4949SHZ1 "Check and found that the sump pump motor motor is defective. This part is not in stock at this moment, but the customer will be notified when it comes in.; ordrng 1 WPW10591570 (SUMP PUMP MOTOR )"
DISHWASHER JENN-AIR JDB8700AWPS3 "Replace the drain pump, run test afterwards,leave working properly."
DISHWASHER AMANA ADB1400AGW1 "Replace all these parts, other parts is broken as well. The customer is going to have the dishwasher replace she said.; ordrng 3 WP8575897 (WHEEL TUB)s"
REFRIG/FREEZER JENN-AIR JFC2087HRP Wrong part in the box water filter head. Need to reorder please. Return all these parts.; O-emld tckt
RANGE WHIRLPOOL KGST307HBS5 "Clean LF burner ignitor surface ,test good"
WASHER WHIRLPOOL WTW5000DW2 Washer needs new suspension rods. ; ordrng 1 W11130362 (SUSPENSION)
WASHER WHIRLPOOL WFW9151YW00 Replaced pump ran test washer is fine no more noise and draining out fine.
DRYER MAYTAG MED5630HW0 30 e 62 Ran perform recalibration every check out fine. Instructed customer must use dryer balls to get smaller loads to dryer properly and or add more dryness level
WINE CELLAR WHIRLPOOL KUWS24RSBS01 Arrive customer 03 preorder part ; ordrng 1 W10163278 (thermostat) and 1 WPW10239390 (timer-def)
MICROWAVE WHIRLPOOL FVHJJKK Arrive on call customer Sadi parts was already ordered for unit .
WASHER WHIRLPOOL WTW5000DW1 Suspension rods are replaced recalibrate washer and ran test unit is working fine again
DRYER WHIRLPOOL WHD560CHW1 "SR#7729773528 Check and found that the dryer is working as designed as per Whirlpool, the customer needs to get acquainted to this dryer."
DISHWASHER WHIRLPOOL WDP370PAHW1 Check and found that the door needed to be align. Did the alignment leave closing properly.
WASHER WHIRLPOOL WTW8500DW3 Ran full test unit tested fine found no issues. Recalibrate washer
WASHER MAYTAG MVWC465HW2 Apt. 14-c. Ran test found no issues with the washer device customer unit is working fine but the water pressure is very low and can cancel out if the washer doesnt fill in time
WASHER ROPER RTW4516FW2 Recalibrated washer ran test unit is working fine instruct customer how to cancel out cycles
REFRIGERATOR WHIRLPOOL n/a "Broken end cap ,order parts ; ordrng 1 WP12656018 (endcap) and 1 WP12656105 (endcap)"
WASHER WHIRLPOOL CHW9150GW1 "Found blocked din home rain . Reset control and explain to have drain clean ,test good"
WASHER WHIRLPOOL WFW5090JW0 Washer needs timer for this repair. Unit is not responding ; ordrng 1 W11334605 (TIMER)
REFRIGERATOR JENN-AIR JUD24FCERSSO "Broken power cord and broken grill ,order part ; ordrng 1 W10204676 (cord-power) and 1 W10281494 (grille)"
DRYER WHIRLPOOL LDR3822PQ2 Replace thermal fuse from Truck Stock rang test drives working fine advise customer must vent the dryer outside; used 1 WP3392519 (FUSE) from stock
DISHWASHER WHIRLPOOL KUDI01ILBS2 Found defective wash motor and heating element . Part NA
OVEN WHIRLPOOL KGRS505XWH03 "Replaced defective manifold and clean inner door glass ,test good ; used 1 WPW10204705 (MANIFOLD) from stock"
RANGE WHIRLPOOL WEG750H0HW0 Check and found that the control panel is defective. The customer wishes to replace the complete stove. ; ordrng 1 W11339758 (CONSOLE PANEL )
DRYER WHIRLPOOL WED9290FCO "Replace the pump, leave working fine."
DRYER MAYTAG MDG17PDAWW2 "This dryer we havent do any work on this dryer before. Theres two dryers inside the laundry room, this is a different one. Which also means that its not a call back.; ordrng 1 WPW10135233 (PUSH BUTTON SWITCH ASSEMBLY )"
REFRIGERATOR AMANA ABB1924BRM00 Check and found that the light switch is defective.; ordrng 1 W11384469 (LIGHT SWITCH )
LAUNDRY WHIRLPOOL MVWC215EW1 Check and found that the washer is working as designed. Run a cycle which works perfectly fine.