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for New York, NY
polite knowledgeable and very helpful with misc questions
Carolyn - New York, NY
all of the above
Aida - New York, NY
Adrian arrived on schedule and diagnosed the problem quickly.
Amazing & Thorough Service!
Jessenia - New York, NY
Edwin was completely amazing. Very detailed and competent at his job. Made sure my husband understood every detail of what the problem was and the resolution needed to fix my issue. Even though my washing machine could not be saved, I appreciate the great service given to us.
Eddy - New York, NY
Larry - New York, NY
Rocco - New York, NY
Fine but annoyed with dishwasher manufacturer. All I had to do is hold the button until the light went out. The service from you was fine unlocked on two minutes
Jennifer - New York, NY
Way too expensive
Sarah - New York, NY
Vera - New York, NY
Very good service
Professional and Courteous Service
William - New York, NY
Magda - New York, NY
Dreadful, snarling, disrespective phone service. I have rarely encountered Anything remotely like it. My initial appointment never happened and I had to call every hour for updates: one whole day wasted. Same thing repeated a day later. I was not informed which timeslot I have been assigned but when I called to find out was given 1 to 4. I suspended all plans for the day and waited. The repairman came in just before 7 PM after several phone calls and delays. He was excellent.
Nieves - New York, NY
The technician was quick.
Very courteous and fixed the problem
Alisa - New York, NY
Amy - New York, NY
Jacqueline - New York, NY
Very good. Thank you.
Della - New York, NY
He was very great doing his job. And very fast fixing my washing machine.
Bad service. Could not find problem.
Beth - New York, NY
Several visits to my Whirpool Duet Washer three years old and your man could not figure out what was wrong. Shame on you.
Susan - New York, NY
Friendly Cleaned up On time
Sherrie - New York, NY
Job completed, problem solved, on time.
DontvBut Whirlpool combo washer-dryer!
Peter - New York, NY
The whirlpool combo washer-dryer is disappointing that after one hour of drying a normal load cloths are very wet. This unit is not what I expected from Whirlpool and PC Richards. Disasstisfied customer
Jodi - New York, NY
Awful. Incompetence, but mostly by the secretarial and management staff!!
Anthony - New York, NY
On time Quick service service call over a price
Henry - New York, NY
Quick service service call over a price
William - New York, NY
Did his work while my 4 year old grandson watched him.
Jeffrey - New York, NY
Professional efficient technician
REFREIGERATOR WHIRLPOOL WRF560SEYM Check and found that the water reservoir is frozen because the refrigerator thermostat turned too low. Defrost water reservoir and adjust the temperature leave working.
WASHER WHIRLPOOL WFW96HEAC0 Credit card was stuck in the pump blocking the drain line removed the car ran test unit is working properly
DRYER WHIRLPOOL WED99HEDW0 Cleaned out dryer evaporator and service filter vacuum the inside. Ran test unit is working much better than before
WASHER WHIRLPOOL WFW92HEFW0 Unit is not under any warranty as per customer he called whirlpool and they were covering the call. Could not verify
REFRIG/FREEZER WHIRLPOOL KRFC302ESS00 parts installed the unit is working well
REFRIGERATOR WHIRLPOOL WRS571CIDM01 Replaced door
DRYER WHIRLPOOL MLG2000AWW parts installed the unit is working well
REFRIG/FREEZER WHIRLPOOL KUDF204ESB00 Customer said she already called to reschedule for Tuesday and 23rd not today. Cannot get to do work today.; schdld next appmnt for 4/23 TUE !
WASHER MAYTAG MLE2000AYW Check and found that the washing machine needs a Bellow.Part is no longer available. And also the dispenser hose came off so I reconnected leave washer working no leak any more.; ordrng 1 22001978 (BELLOW )
RANGE AMANA AGR6603SFS0 Replaced control
WASHER MAYTAG MVWC555DW1 "check and found that the control board is defective; ordrng 1 W11116591 (CONTROL UNIT ASSEMBLY, MACHINE AND MOTOR )"
REFRIGERATOR WHIRLPOOL WRT316SFDB01 Adjusted drawer tested ok
OVEN KITCHENAID KSGB900ESS1 Replaced parts unit tested ok; used 1 WPW10511278 (SPARK MODULE) from stock
WASHER WHIRLPOOL WFW9351YW00 Check and found that there isn’t any leak at all with the customer’s presence.
M/W OTR AMANA AMV2307PFW0 check and found that the control board is defective; ordrng 1 W10849846 (MICROCOMPUTER)
OVEN WHIRLPOOL WEG515S0FS check and I did not find leak of gas and the unit is working well
DISHWASHER KITCHENAID KDTE104ESS4 Cleared drainline
MICROWAVE WHIRLPOOL WMH31017FS0 Check and found that the unit working properly now but what the customer described sounds like the door switches is the problem but it’s working now. The customer said she’s going to speak to our insurance to see if they would pay for it and then called us back.; ordrng 1 W10269458 (DOOR SWITCH ) and 1 W10269460 (DOOR SWITCH ) and 1 W10727360 (DOOR SWITCH)
WASHER WHIRLPOOL WFW5090GW part installed the unit is working well
DRYER WHIRLPOOL MEDB400VQ0 check and found that the pulley is defective; ordrng 1 WPW10547292 (Pulley Assembly )
REFRIG/FREEZER WHIRLPOOL MFC2061HEW "Track rusting & correction due to water from ice maker ,order part ; ordrng 2 12002684 (kit- slide)s and 1 WP67006531 (valve-inlt)"
REFRIGERATOR WHIRLPOOL WRT111SFDM04 check and found that the compressor is defective; ordrng 1 WPW10507886 (COMPRESSOR)
COOKTOP - GAS JENN-AIR JGC8430EDS "Replaced parts ,test okay ; (created new UIS, deleted prior attachment to UisID 198141), ordrng 1 WP7733P410-60 (knob)"
REFRIGERATOR KITCHENAID KDDO24CVX01 "Defective gasket cause ice build up on fan ,decline parts ; ordrng 1 W10854409 (motor-evap) and 2 WPW10204700 (gasket)s"
REFRIGERATOR WHIRLPOOL GR2SHKXKS02 The person that supposed to make the payment is not here so we’re not going ahead with the job they’re asking for us to email the invoice for them to make payment. ; ordrng 1 2212419 (FREEZER DOOR ) and 1 L2218278 (REFRIGERATOR DOOR )
REFRIGERATOR KITCHENAID KRFF302ESS01 "Clogged ice maker. Fill tube. Unclogged ice maker fill tube,test okay"
DRYER WHIRLPOOL MDE5500AYM Found clogged duct in home . Explain to have duct clean unit test okay
DISHWASHER WHIRLPOOL WDT750SAHZ0 part installed the unit is working well
RANGE - GAS JENN-AIR JGS8860BDP18 "Defective console due to worn door hinge also warped liner ,order parts ; ordrng 2 74011475 (hinge- doo)s and 1 WP5760M339-60 (panl-cntrl)"
REF T/M 19 CFFF WHIRLPOOL n/a "Wrong part ,reorder part ; ordrng 1 W10861519 (holder)"
WASHER WHIRLPOOL WTW5000DW2 Replaced cap. Recalibrated washer ran test unit is working good
WASHER WHIRLPOOL WTW5000DW2 "Ran test on washing machine could not find any issues customer has problems knowing what cycle to choose for work clothes instruct customer cycle settings, Functions and water levels. Unit is working fine"
WASHER WHIRLPOOL WFW9151YW00 Check and found that the bellow got a hole in it. Call customer number is (917)658 8894; ordrng 1 WPW10381562 (BELLOW )
DRYER MAYTAG MLG2000AWW Customer need timer and the board replaced but doesn't want to pay for the trip or any taxes just labor. parts needed. WP22002452 and WP22004325. Washer was working properly at this time. Part should be under 1 year warranty.
WASHER WHIRLPOOL WFW92HEFW0 "Unit is getting mold on the dispenser, will need to replace it. Advise customer unit is not under warranty must pay- part + Labor + trip+ Tax. $164.04 + $125.00 + $139.95 + $37.90 total $464.89; ordrng 1 W10862190 (dispenser)"
DRYER WHIRLPOOL WED9750WW0 "Worn blower wheel ,decline parts ; ordrng 1 279787 (motor) and 1 W10837240 (bracket) and 1 WP697772 (wheel)"
DISHWASHER KITCHEN AID KDTE304DPA0 "Noisy pump . Preorder part , building ; ordrng 1 WPW10531320 (pump-drain)"
REFRIG/FREEZER WHIRLPOOL KGSS907SSS03 Building closing preorder part . ; ordrng 1 WP9763503CB (cap-burner) and 1 WP9763716 (valve-gas) and 1 WPW10506797 (BASE )
DISHWASHER WHIRLPOOL KUDS01FLSS6 "Found burnt fuse and harness due to fuse was bye pass . Replaced with fuse kit and replaced links ,test okay ; used 1 8193762 (control fuse), and 1 8194001 (Link) from stock"
DRYER WHIRLPOOL MED9600SQ0 "the unit needs another part which is discontinued; ordrng 1 8558455 (User Interface (Includes Illus. 28, 29 & 30))"
DISHWASHER KITCHENAID KDTM040EWH3 "Balance unit door and adjust access panel ,test okay"
REFRIGERATOR JENN AIR JCD2290HES "check and found that the water valve is defective; ordrng 1 WP67004106 (HEAD, WATER FILTER (W/TUBING)) and 1 WP67005154 (VALVE, DUAL WATER)"
WASHER WHIRLPOOL WGT3300XQ1 Check and I found nothing faulty. the customer needs a plumbing that will clean the drain that is where the problem is
ICE MAKER KITCHEN AID KUIC18NNXS1 "Defective pump and pan ,order parts ; ordrng 1 WP2313628 (pump) and 1 WP2313705 (pump) and 1 WP2324334 (pan-water) and 1 WPW10548509 (sensor)"