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Local Reviews
for Robbinsville Township, NJ
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Lea - Robbinsville Township, NJ
"Excellent Extended Warranty Service "
cjc - Robbinsville Township, NJ
After misleading advice from the manufacturer, DanMarc really made good on our extended warranty plan with them. Trevor( the technician) was prompt, polite, very efficient, and neat. We're still not absolutely sure about whether the repair totally resolved the problem totally, but we're very happy with DanMarc.
Great service
Jay - Robbinsville Township, NJ
Quick service
Diane - Robbinsville Township, NJ
Grace
Grace - Robbinsville Township, NJ
I wish the microwave could have been fixed by Dan instead of wasting another day. So I had Home Depot come and remove it to get my money back. Terrible installation had 4 men at my house 2 different times. Dad came from Kitchen Aid and old me the microwave wasn’t installed correctly. I wish Dad could have fixed the problem. Instead I had it returned. So disappointed!!!
Robert D.
WASHER MAYTAG MVWC565FW0 "Agitator is seized to drive shaft. Cant separate it from shaft. Unit will need new basket and tub assm. 2 men with 3 job count on return. Ordering basket, outer tub, agitator, drive hub, screws and filter. Send cam on return with tech. ; ordrng 1 W10528947 (DRIVE HUB) and 1 W10752719 (BASKET) and 1 W11161960 (AGITATOR) and 1 W11219115 (OUTER TUB) and 2 WP8533928 (FILTER SCREW)s and 6 WP8533953 (SCREW)s and 1 WPW10215093 (DRAIN FILTER)"
Trevor B.
DRYER MAYTAG MGDB835DW4 TB- No functional issues found with unit at this time.
Trevor B.
WASHER MAYTAG MVWC565FW0 TB- Unit has failed bearings. Needs replacement gearcase.; ordrng 1 W11035751 (GEARCASE)
Robert D.
REFRIGERATOR KITCHENAID KFIS29BBMS00 Replaced evaporator. Unit held vacuum fine. Dumped full charge. Advised cust to allow 24-48 hours for optimal temps.
Robert D.
REFRIGERATOR KITCHENAID KFIS29BBMS00 No cool from faulty silver FF evap. Unit needs updated evap with acrylic coating. Evaporator is covered under misc warr. Ordering FF evaporator. 2 job count on return. Cust owes $396.21 on return. ; ordrng 1 W10917531 (FF EVAPORATOR)
Robert D.
DRYER WHIRLPOOL WGD5620HW0 Installed seal at blower housing. Checked operations and everything test ok. No further sound issue.
Robert D.
COOKTOP JENN-AIR JGC3536GS00 Cust states she hears a noise after she has finished cooking. Cust really cant explain sound to me. Each burner is fully operational. Ran a test with a pot of water until it boiled and turned stove off. No sound was heard. Cust states she wants a new cooktop. There is absolutely nothing wrong here. Cooktop is dirty and covered in grease. Advised cust just as previous tech did that if sound returns to have it recorded.
Trevor B.
REFRIG/FREEZER KITCHEN AID KRFF707ESS01 TB- No functional issues found at this time.
Robert D.
DRYER WHIRLPOOL WED5000DW2 Unit had snapped drive belt. Replaced entire repair kit. No further issue. ; used 1 4392065 (Repair Kit) from stock
Trevor B.
DISHWASHER JENN-AIR JDTSS244GS0 TB- Re-secured door handle. Tests good.
Robert D.
DRYER WHIRLPOOL WGD5620HW0 Unit needs rework service kit that has a new seal and tape for blower housing. Noise is coming from housing assm. Ordering service kit. ; ordrng 1 W11401018 (SERVICE KIT)
Trevor B.
WASHER WHIRLPOOL MVWB765FW3 "TB- Removed pillowcase caught underneath washplate. Service pointer for issue does not apply to current serial number, no replacement parts needed at this time."
Trevor B.
REFRIG/FREEZER KITCHEN AID KRFF707ESS01 TB- Installed new ff evap fan and thermistor harness / fan support. Tests good. Advised customer to allow 24 hours for full temp recovery.
Trevor B.
REFRIGERATOR WHIRLPOOL WRX988SIBB00 TB- Installed deli door and UI. Tests good.
Trevor B.
RANGE WHIRLPOOL KSGG700ESS1 TB- Unit has no functional issues. Customer is noticing discolored caulking on new backsplash tiles that were never cleaned up properly. Flue air venting near lower portion of backsplash has made this more noticeable. Advised customer to removed excess discolored caulking. Unit working as designed.
Trevor B.
OVEN JENN-AIR JJW2430DS01 "TB- Installed new console assembly. New control panel is defective. After initial set up, control panel became non-responsive. Rebooting power did not resolve issue. No issue with VDC coming into panel. Console assembly must be reordered.; ordrng 1 W11236887 (CONSOLE )"
Trevor B.
OVEN JENN-AIR JJW2430DS01 TB- Installed new user interface (part sent to customer) ore-id console not used. Tests good.
Trevor B.
MICCROWAVE KITCHENAID KMHC319ESS4 TB- Customer showed video of noise in question. Faint buzzing coming from turntable motor. Advised customer this is normal noise for this part to make. Unit has no functional part failure. Advised customer to co tact customer service. Customer is simply not satisfied with quality of unit.
Trevor B.
M/W OTR JENN-AIR JMV8208CS0 TB- Installed new door switch/interlock kit. Tests good. Paid total $243.23 by check #163; used 1 W11244490 (INTERLOCK) from stock
Trevor B.
DISHWASHER WHIRLPOOL DU1100XTPB7 "TB- Installed new fill valve. Tests good, no further leaking found at this time. Paid balance $133.51 by cc ref# 1952791851."
Trevor B.
REFRIGERATOR KITCHENAID KBBL206ESS01 "TB- Installed new ff evap thermistor harness, evaporator insulation and ambient air thermistor. Tests good."
Trevor B.
DISHWASHER WHIRLPOOL DU1100XTPB7 TB- Found leaking at fill valve. Needs replacement valve assembly. Paid $133.51 by cc ref# 1940993750. Owes $133.51 on return.; ordrng 1 WPW10158389 (FILL VALVE)
Trevor B.
KITCHEN WHIRLPOOL WDT730PAHW0 TB- Cleared excess sediment buildup from water supply hose. Tests good.
Trevor B.
DRYER WHIRLPOOL CED9160GW1 TB- Installed new user interface. Tests good.
Trevor B.
KITCHEN WHIRLPOOL WDT730PAHW0 TB- Unit has no incoming water from hose. Disconnected supply hose and opened supply valve underneath sink. No water pressure coming out of hose. Advised customer to contact plumber to resolve issue. Unit working as designed otherwise.
Trevor B.
DISHWASHER KITCHENAID KUDC10FXSS6 TB- UI is dead. Verified main control operation. Needs replacement console.; ordrng 1 WPW10481130 (UI)
Trevor B.
DRYER WHIRLPOOL CED9160GW1 "TB- Installed new control, transformer, UI and UI harness. New user interface is non functional. Tested voltage from outlet all the way up to user interface and had no power supply issues. New user interface us defective. Reordering UI.; ordrng 1 W11107837 (USER INTERFACE )"
Trevor B.
RANGE KITCHENAID KICU509XBL00 TB- Installed new cooktop module and UI control. Tests good.
Robert D.
REFRIGERATOR KITCHEN-AID JGC3536GS00 Replaced switch harness. Issue still persists. Burner heads are rusted out and each burner intermittently lights at times only producing a single spark or no spark at all. Need to replace each burner head and cap as well as all spark modules and harness. 2 men with extra time on return. ; ordrng 5 W10571930 (CLIP)s and 1 W10617810 (IGNITER ) and 1 W10691229 (BURNER CAP) and 3 W10691232 (BURNER CAP)s and 1 W10691282 (BURNER CAP) and 1 W10692364 (IGNITER ) and 1 W10692365 (IGNITER ) and 3 W11043462 (BURNER HEAD)s and 1 W11043467 (BURNER HEAD) and 1 W11043517 (BURNER HEAD) and 1 W11043536 (HARNESS ) and 5 WP8190929 (SPARK MODULE )s and 1 WPW10571488 (IGNITER ) and 1 WPW10571489 (IGNITER )
Trevor B.
REFRIGERATOR KITCHEN-AID JGC3536GS00 TB- Assisted RD. See RD notes.
Trevor B.
WASHER MAYTAG MVWB955FC1 TB- Installed new lid assembly. Tests good.
Trevor B.
REFRIG/FREEZER WHIRLPOOL WRT318FZDB02 TB- Installed new compressor and dye drier. Tests good. Advised customer to contact office when cooling temperatures become abnormal again.
Trevor B.
KITCHEN WHIRLPOOL KEMS377GBL0 TB- Customer canceled by phone. Call not run.
Trevor B.
DRYER WHIRLPOOL CED9160GW1 "TB- Customer states that truck hit telephone pole and power to house was lost. Dryer is d.o.a. Verified correct 240VAC at outlet. With dryer plugged in control panel starts smoking from electrical short. Needs replacement control, UI, power transformer and harness.; ordrng 1 W10166307 (HARNESS) and 1 W11107837 (UI) and 1 WPW10131839 (TRANSFORMER ) and 1 WPW10166305 (CONTROL )"
Trevor B.
DISHWASHER JENN-AIR JDTSS244GS0 TB- Replaced dispenser. Tests good.; used 1 W10861000 (DISPENSER) from stock
Trevor B.
OVEN WHIRLPOOL JJW3430WS00 TB- Unit has F8 E0 error (low fan speed). Needs replacement cooling fan. Gave customer estimate for replacement parts and labor. Customer will contact office if wishes repair. Paid service charge$122.57 by cc ref# 1871243352.
Trevor B.
REFRIGERATOR MAYTAG MSC21C6MFZ00 TB- Unit has broken wiring at lower freezer door hinge. Ice maker is not functional as result. Needs replacement door and ice maker. 2 man return needed.; ordrng 1 LW10839911 (DOOR ) and 1 W10873791 (ICE MAKER )
Trevor B.
RANGE KITCHENAID KICU509XBL00 TB- Unit has F47 error. Needs replacement cooktop module and UI control. Advised customer to to make alterations to cabinet as per install requirements.; ordrng 1 W10857232 (MODULE ) and 1 WPW10396615 (UI)
Trevor B.
OVEN AMANA AGR5330BAB3 TB- Installed new control and temperature sensor. Tests good.
Trevor B.
COOKTOP JENN-AIR JGD3430GS00 "TB- Installed new LF burner head, ignitor, orifice holder and burner cap. Tests good."
Trevor B.
DRYER WHIRLPOOL CED9160GW1 TB- Initially found UI non-responsive. Disconnected and reconnected wiring from UI power supply transformer to UI after which UI functionality resumed. Unit functions test good at this time.
Trevor B.
REFRIG/FREEZER WHIRLPOOL WRT318FZDB02 TB- Unit has suspected low refrigerant charge. Needs dye drier installed. Call must be rescheduled for 3 job count.; ordrng 1 WPW10143759 (DYE DRIER)
Trevor B.
REFRIGERATOR KITCHEN-AID JGC3536GS00 TB- Removed blockage to center and front right burner heads. Front left burner switch is bad. Needs replacement switch harness. 2 man return to uninstall cooktop needed.; ordrng 1 W11043536 (SWITCH HARNESS )
Trevor B.
WASHER MAYTAG MVWC400XW0 TB- Unit has failed drive bearings. Needs replacement gearcase assembly. Gave customer estimate for replacement parts and labor. Customer declines repair at this time. Paid service charge $122.57 by cc ref# 1859676836.
Trevor B.
OVEN AMANA AGR5330BAB3 "TB- With temperature offset set to highest, actual oven cavity temperature is approximately 30*F lower than temperature readout on meter. Needs replacement control and temp sensor.; ordrng 1 WPW10181986 (TEMP SENSOR ) and 1 WPW10556708 (CONTROL )"