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Local Reviews
for Robbinsville Township, NJ
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Grace - Robbinsville Township, NJ
I wish the microwave could have been fixed by Dan instead of wasting another day. So I had Home Depot come and remove it to get my money back. Terrible installation had 4 men at my house 2 different times. Dad came from Kitchen Aid and old me the microwave wasn’t installed correctly. I wish Dad could have fixed the problem. Instead I had it returned. So disappointed!!!
Trevor B.
WASHER MAYTAG MVWC400XW0 TB- Unit has failed drive bearings. Needs replacement gearcase assembly. Gave customer estimate for replacement parts and labor. Customer declines repair at this time. Paid service charge $122.57 by cc ref# 1859676836.
Trevor B.
OVEN AMANA AGR5330BAB3 "TB- With temperature offset set to highest, actual oven cavity temperature is approximately 30*F lower than temperature readout on meter. Needs replacement control and temp sensor.; ordrng 1 WPW10181986 (TEMP SENSOR ) and 1 WPW10556708 (CONTROL )"
Trevor B.
DISHWASHER KITCHENAID KDTM354DSS4 TB- Customer stated that selling dealer (Lowe’s) told customer that repair was covered under warranty. Verified with office that no concession was given by WPL. Customer refused to pay charges. No work performed.
Trevor B.
COOKTOP JENN-AIR JGC3536GS00 TB- No functional issues found at this time. Advised customer to record if issue persists.
Trevor B.
DISHWASHER KITCHENAID KDFE104HPS0 "TB- Installed new lower rack. No change in issue. Found right side interior of dishwasher tub caved inwards causing lower rack to bind as its sliding in and out. Tub damage happened either from factory or during transport. Unit is brand new never used. Customer will contact selling dealer (Lowe’s) for unit exchange. If dealer is unwilling to exchange unit, then new tub/frame assembly must be ordered to correct issue.; O-emld tckt"
Trevor B.
DISHWASHER KITCHENAID KDFE104HPS0 "TB- Installed new lower rack. No change in issue. Found right side interior of dishwasher tub caved inwards causing lower rack to bind as its sliding in and out. Tub damage happened either from factory or during transport. Unit is brand new never used. Customer will contact selling dealer (Lowe’s) for unit exchange. If dealer is unwilling to exchange unit, then new tub/frame assembly must be ordered to correct issue.; O-emld tckt"
Trevor B.
N/A N/A WTW8600YW0 TB- Assisted RD. See RD notes.
Trevor B.
DISHWASHER JENN-AIR JDTSS244GS0 TB- Installed new upper rack glides. Tests good.
Robert D.
N/A N/A WTW8600YW0 Replaced all parts. Ran diagnostics. No further issue. Everything test ok.
Trevor B.
COOKTOP JENN-AIR JGC3536GS00 TB- Front left burner switch is non-operational. Needs replacement switch harness. 2 man return.; ordrng 1 W11043536 (SWITCH HARNESS)
Trevor B.
DISHWASHER KITCHENAID KDFE104HPS0 TB- Lower rack is warped making it difficult to pull in and out. Needs replacement rack and rack wheels.; ordrng 4 W10195416V (WHEEL )s and 1 W10909037 (RACK)
Trevor B.
REFRIG/FREEZER KITCHENAID KRFC300ESS03 TB- No functional issues found at this time. Customer was pulling on ends of freezer door rather than in the middle as intended. Inspected drawer glides and door. No issues.
Trevor B.
DISHWASHER JENN-AIR JDTSS244GS0 TB- Unable to remove dishwasher from cabinet space due to right side cabinet moulding preventing. Customer has dispatch set up for cooktop on Tue. 6/18. Customer will have dishwasher made accessible for repair for 6/18. Parts left with customer.; schdld next appmnt for 6/18 TUE !
Robert D.
MICCROWAVE KITCHENAID KMHC319ESS4 Replaced turn table motor. No further issue. Everything test ok.
Robert D.
N/A N/A WTW8600YW0 Unit has faulty bearing but tub is seized and will not come free. Cust had another company attempt repair but they gave cust the run around and never fixed it. Unit needs outer tub and basket assm. 2 man with 3 job count on return. Ordeing multiple parts. ; ordrng 1 W10381078 (OUTER TUB) and 1 W10549509 (BASKET ) and 1 WP8533928 (FILTER SCREW) and 1 WPW10076270 (WASHPLATE SCREW) and 1 WPW10222008 (DRAIN FILTER) and 1 WPW10380698 (WASHPLATE )
Trevor B.
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 TB- Customer stated that sometimes they will hear loud vibrating from unit. If customer puts pressure on refrigerator noise seems to go away. Unit did nit have rubber feet touching the floor. Explained that this may be allowing for vibration as unit is running. Leveled refrigerator. Compressor and fan operation sound normal. Advised customer to remove food packages from ice bin to allow correct movement of IM shutoff arm. No functional issues found otherwise.
Trevor B.
DISHWASHER JENN-AIR JDB9000CWS2 "TB- Unit was unleveled, allowing upper rack to slide forward when door was opened. Rack glides are not broken and do not need to be replaced at this time. Adjusted level and corrected issue."
Trevor B.
WASHER WHIRLPOOL WET4024HW0 TB- Customer states that she notices a mildew type smell coming from machine. Customer has tried using affresh as recommended from WPL. Customer only uses machine once a week. Explained to customer that there is a small amount of standing water that will always remain in outer tub. If water is left for extended period of time than it is likely that odor from stagnant water will be present. Advised customer to try using white vinegar with machine to counteract odor. No functional issues with machine. Advised if issue persists to contact WPL customer service.
Trevor B.
WASHER ADMIRAL ATW4675YQ0 TB- Installed new shift actuator. Tests good. Paid balance $131.73 by cc ref# 1557760101.
Trevor B.
DOUBLE WALL OVEN KITCHENAID KODE507ESS02 TB- Replaced thermal fuse. Tests good. Paid balance $112.48 by check #224.
Robert D.
M/W OTR KITCHENAID n/a Unit has faulty turn table motor. Ordering motor. ; ordrng 1 W10337248 (SUPPORT ) and 1 WPW10466420 (TURN TABLE MOTOR)
Trevor B.
REFRIG/FREEZER WHIRLPOOL WRF560SEYW05 TB- Cleared condensate drain. Tests good.
Trevor B.
REFRIGERATOR WHIRLPOOL WRF757SDEM01 TB- Installed new drain tube and f/f thermistor/fan harness. Tests good. Balance $158.95 paid by check #816.
Trevor B.
REFRIGERATOR WHIRLPOOL WRT318FZDW05 TB- Installed uv dye drier and door switch. Recharged unit to specs. Advised customer to allow 24 hours for temperature recovery and to set up return appointment with office when cooling temps become abnormal again.; used 1 12002646 (LIGHT SWITCH KIT) from stock
Trevor B.
MICRO OVEN TOP KITCHENAID KMHS120ESS7 TB- Found microwave loose and wobbly in cabinet space due to improper installation. Rear mounting plate is not secured to back wall behind unit. The only thing supporting microwave is the two upper mounting bolts. Pictures and video taken of installation issue. Advised customer to contact installer to resolve issue.
Trevor B.
WASHER ADMIRAL ATW4675YQ0 TB- Unit needs replacement shift actuator. Paid $131.73 by cc ref# 1554225594. Owes $131.73 on return. Rescheduled for 5/2.; ordrng 1 WPW10006355 (ACTUATOR )
Trevor B.
DOUBLE WALL OVEN KITCHENAID KODE507ESS02 TB- Unit needs thermal fuse. Paid $115.00 by check #222. Owes $112.48 on return. Rescheduled for 5/2.; ordrng 1 WPW10545291 (THERMAL FUSE)
Frank C.
REFRIGERATOR WHIRLPOOL WRT318FZDW05 "Unit has low charge, ordered dye drier set up return trip for Tuesday ; ordrng 1 WPW10143759 (DYE DRYER)"
Trevor B.
REFRIGERATOR WHIRLPOOL WRF757SDEM01 TB- Unit has 2 separate issues. Needs replacement condensate drain tube and f/f section fan/thermistor harness and fan support. Paid $158.95 by cc ref# 1547769514. Owes $158.95 on return.; ordrng 1 W11033168 (FAN ASSY) and 1 W11084807 (DRAIN TUBE) and 1 WPW10389152 (FAN SUPPORT)
Trevor B.
N/A N/A WGD94HEXL1 TB- Unit needs dryer repair kit.; ordrng 1 4392067 (REPAIR KIT )
Trevor B.
REFRIGERATOR WHIRLPOOL WRT318FZDM02 TB- Customer mainly has only liquid items in f/f section. Found freezer damper set to low allowing more cold air into f/f section. Found no issues with f/f or freezer thermistors. Adjusted temp and damper settings. Advised customer to thaw frozen items in f/f section and allow 24 hours for temp recovery.
Trevor B.
DISHWASHER KITCHENAID KDTE254ESS1 TB- Removed excess suds content from unit. No leaking found.
Trevor B.
MICROWAVE KITCHENAID KMHS120ESS0 TB- Installed updated switches/interlocks. No further issues. Unit functions test good.; used 1 W11244494 (INTERLOCK) from stock
Trevor B.
DRYER WHIRLPOOL MGDX600XW0 TB- Found dryer vent cap completely clogged with lint causing dryer to short-cycle heat function. Removed excess lint and tested dryer operation. Heat patterns and operating temperatures test good at this time. Paid service charge $122.57 by ref# 1526497044.