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for South Brunswick Township, NJ
Professional and organized company; great service.
Valerie - South Brunswick Township, NJ
Appreciated the confirmation phone call the day before letting me know the window of time for the scheduled repair; also received a call that morning letting me the know the repairman was on his way. Repairman arrived promptly, confirmed that I knew the cost of the basic service call and then proceeded to fix the problem. He was pleasant and explained the issue. No part was needed for the job. Overall, no complaints. A little pricey but at least the problem was quickly corrected.
Deborah - South Brunswick Township, NJ
Florence - South Brunswick Township, NJ
I thought that our technician was Very knowledgeable and efficient, And provided great service.
Charles - South Brunswick Township, NJ
Service was good but final bill was excessive.
Repair and service the washing machine
Samir - South Brunswick Township, NJ
Very friendly and professional
Issue resolved but new issue
Amit - South Brunswick Township, NJ
The machine has been reinstalled post repair but is misaligned with the countertop. It jets out more on one side and looks misaligned
Helpful and on time
Mark - South Brunswick Township, NJ
Positive except they couldn’t really help as it was to expensive
Regina - South Brunswick Township, NJ
Moses, the repairman was quick, efficient and pleasant!!
Quick and right on.
Thomas - South Brunswick Township, NJ
Was on time and did an appropriate diagnosis. Repair cost prohibitive got 7 year old microwave, so we’re buying a new one.
David - South Brunswick Township, NJ
John - South Brunswick Township, NJ
Audrey - South Brunswick Township, NJ
Great service and very pleasant service man.
Paula - South Brunswick Township, NJ
The service call was great, however when I still experienced an issue I called to ask about it and did not hear back from them so I need to call again on Monday......
Robbie could not fix the appliance claiming he couldn't get the part
James - South Brunswick Township, NJ
Light in whirlpool refrigerator didn't work. Man came first time and said he would have to return with proper part.When he came the second time he replaced the light socket but it did not work. He then claimed it was the electronic control board which was no longer available. He said if i wanted to gamble he could replace the light harness for $80 more adding to the $136.00 i paid him on his first visit. So after wasting two days and 136 beans I'm still in the dark. He said his work was guaranteed for 90 days...Insult to injury
Manish - South Brunswick Township, NJ
Charges should be clearly communicated when talking appointments, also labor charges over service fees absolutely don’t make sense
Great service, saved my day!!
Akhilesh - South Brunswick Township, NJ
After being told that my gas range/oven needed replacement I decided to call them and they saved me bucks just by inspection declaring it to be perfectly alright !
Niranjan - South Brunswick Township, NJ
Service is good!
Service Great, Troubleshooting Was Not
Michele - South Brunswick Township, NJ
I received great service from the technicians but they had to make two trips. My husband followed the troubleshooting information from the web which stated we most likely had a malfunctioning circuit board. He asked the service rep to make sure the technicians had the supplies (new circuit board) with them for our model appliance. Lo and behold, the technician announces in his first visit that the circuit board needs to be replaced by has to order the part. When you know what the issue is 95% of the time and the manufacturer is aware of the issue wouldn't it be prudent to have the part ready before your first visit? The answer is yes it would. This caused me two partial days that I had to stay home from work. Not efficient for the customer - Zero stars for customer service - 4+ stars for the technicians.
N/A N/A KIRD861XSS2 TB- Unit needs replacement up down switch and button as well as fan switch. Parts discontinued.; ordrng 1 4360135 (FAN SWITCH (NLA)) and 1 4360209 (PUSH BUTTON (NLA)) and 1 WPW10323305 (SWITCH)
WASHER WHIRLPOOL WFW92HEFW0 TB- Installed new drain pump. Tests good.
M/W OTR MAYTAG n/a Found faulty interlock switch ; ordrng 1 W11244490 (interlock)
REFRIG/FREEZER KITCHENAID KRFC704FBS01 "TB- Installed new compressor and ff evaporator cover. Sealed system operating, however secondary issue with interior lights. Ran tests with Techline (SR# 7729714857). Unit non-repairable. Customer will need to contact third party servicer for further resolution."
DISHWASHER WHIRLPOOL WDT720PADM1 Made checks found lower spray arm WPW10491331 is broken. Customer will order part.
WASHER WHIRLPOOL MHW5630HC1 Installed parts Tested ok
REFRIG/FREEZER WHIRLPOOL WRT112CZJZ00 TB- System work not needed. FC diagnosed insufficient freezer temps due to space where unit is located as being under 55*F. Customer instructed that freezer will not operate correctly in such cold temperatures. No work on unit needed at this time.
REFRIG/FREEZER KITCHENAID KRFC704FBS01 "TB- Since previous visit additional issue has arisen with compressor not running. Unit was at room temperature upon arrival. Freezer temperatures on previous visit were not an issue. No unit has complete no cool condition. Ran cooling diagnostics. When compressor goes to turn on, loud high pitched noise from compressor, no refrigerant glowing through either evaporator. Additional parts needed: compressor / inverter. Office must allow 4 job count on return.; ordrng 1 W11336586 (INVERTER ASSY) and 1 W11393142 (COMPRESSOR )"
REFRIG/FREEZER KITCHEN AID KRFC704FPS00 "TB- Unit needs replacement ff evaporator cover and control. Repair covered by S27311. Customer advised to call extended service contractor to have new dispatch sent to office, (call came through as oow). Customer advised to have unit turned off 48 hours prior to return.; ordrng 1 W11167902 (EVAPORATOR ) and 1 W11333076 (CONTROL )"
DISHWASHER WHIRLPOOL WDT730PAHZ0 Replaced sump pump and dispenser Tested ok ; used 1 W10861000 (DISPENSER) from stock
KITCHEN WHIRLPOOL KDPM704KPS0 Found float switch with water due to fill hose looseCleaned out float switch and tightened hoseTested ok
ICEMAKER WHIRLPOOL KRFC704FBS02 Installed heater Tested ok
MICROWAVE WHIRLPOOL KMHS120ESS5 TB- Reset upper door interlock to correct position. Tests good. Paid total $211.06 by check #6817.
N/A N/A KDTE334GPS0 "TB- Installed new upper rack glides. Tests good.; used 1 W11259785 (TRACK), and 1 W11259786 (TRACK) from stock"
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Made checks found pump&motor leaking from diverter and faulty upper rack adjusters. Ordering spray arms; ordrng 1 W10837249 (SPRAY ARM UPPER ) and 1 WPW10498900 (SPRAY ARM LOWER), used 1 W10712394 (ADJUSTER), and 1 W11087376 (PUMP&MOTOR ) from stock"
WASHER WHIRLPOOL WFW6620HW0 Replaced bellow Tested ok
WASHER WHIRLPOOL n/a TB- Contacted customer and advised that dispatch for call was set up as oow c.o.d. Customer bas extended service contract. Advised customer of c.o.d charges if we came out. Customer declined charges and will contact warranty company for correct dispatch.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 TB- Installed new left side ff door. Tests good.
MICROWAVE WHIRLPOOL WOC54EC0AS02 Made checks F1E0 and microwave light is out. Ordering parts. Customer gout authorization to cover parts; ordrng 1 W10886919 (BULB) and 1 WPW10632435 (CNTRL ELEC )
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 TB- Freezer drawer glides not fully retracting without pressure being applied. Needs new drawer glides.; ordrng 2 W11265130 (GLIDE)s
WASHER WHIRLPOOL WFW6620HW0 Door boot has a hole in it; ordrng 1 W11314648 (bellow)
DRYER WHIRLPOOL MGD9700SQ0 Replaced idler pulley. No further sound issue. Everything test ok.
DISHWASHER WHIRLPOOL KDTM704ESS1 Installed parts Tested ok
OVEN KITCHENAID KGRS505XSS05 Made checks has stuck burner valve.. Documented with safety SR 7727291471. Customer does not want repair at this time.
WASHER WHIRLPOOL MVWB835DW4 Installed parts Ran test 51Tested ok Customer says she’s not happy with the washer
WASHER WHIRLPOOL MVWB835DW4 Found errors f0 e3 and f3 e1The main board is faulty ; ordrng 1 W10810403 (lid lock assy) and 1 W10876600 (drain pump) and 1 W11112656 (console) and 1 W11170706 (cntrl-elec)
DISHWASHER WHIRLPOOL KDTM704ESS1 Found adjusters hardware missing; ordrng 1 W10803540 (manifold) and 2 WPW10195839 (dishrack adjuster)s and 2 WPW10195840 (positioner)s and 2 WPW10250160 (clip)s and 2 WPW10250162 (cover)s and 2 WPW10588164 (housing)s
REFRIGERATOR KITCHENAID KRFF707ESS01 "Replaced main control board, tested ok..."
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Broken upper rack adjuster. Installed adjuster assm. No further issue. ; used 1 W10712394 (ADJUSTER) from stock
DISHWASHER WHIRLPOOL KDTE304DWH0 "Made checks found OWI sensor shorted, replaced OWI sensor. Tested ok ; used 1 WPW10705575 (SENSOR) from stock"
REFRIGERATOR WHIRLPOOL W1TXEMMWQ00 Found refrigerator outlet in line with gfi/ Possible outlet issues Amp reading is .85 Notified tech lineSr7727203473
WASHER WHIRLPOOL n/a Unit is approximately from the early 2000s but the model tag is completely worn away. Could not look up parts. Unit has multiple issues. Cust will just be replacing unit. Did not charge as i could not verify model and serial and cust states she will just be replacing it.
WASHER MAYTAG MVWB765FW3 Found error for overloading. Cust stated she had multiple towels and sheets thrown together for a single load. Advised cust to keep sheets separate from towels and to use bedding cycle. Ran diagnostics and found no other faults. Diagnostics test passed. Everything test ok. Educated cust.
RANGE KITCHENAID KFGD500ESS04 Diagnosed and replaced faulty module 74009098. Working ok.
WASHER WHIRLPOOL WTW8040DW4 "Found unit out of balance with no load inside. Adjusted suspension bushing (which was misaligned), ran calibration mode. Unit working ok."
RANGE WHIRLPOOL WVW51UC0FS2 New control is wrong. Made report to techline SR#7727172695. Marcone has incorrect part on part list. Ordering correct part number given to me by techline. 2 job count and 2 man on return. ; ordrng 1 W11328754 (CONTROL)
RANGE WHIRLPOOL WVW51UC0FS2 TB- Assisted RD. Refer to RD notes.
D/WASHER UNDCTR KITCHEN-AID KDTE234GPS0 "Replaced parts, working ok."
MICROWAVE JENN-AIR JMC2430DP00 Made checks found F2E1 error code. Replaced control panel. Tested ok. Part covered under 5 year warranty
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Noise was from loose compressor mounts. Secured and tightened mounts. No further sound issue.
DISHWASHER KITCHENAID KDTE334GPS0 TB- Re-secured loose door gasket. No other issues found at this time.
RANGE WHIRLPOOL WVW51UC0FS2 Could not replace control by myself. Control is accessible but the harness is routed through upper and lower chimney which needs to be removed in order to replace control. 2 men and 2 job count on return. Left part with cust. ; saved tckt
DRYER WHIRLPOOL MGD9700SQ0 Unit had loud idler pulley. Did not have correct pulley to replace. Applied grease and ran unit. Sound did not return. Advised cust to use dryer as normal and if sound returns to call us back. If cust calls back send tech on return with idler pulley part#279640.
D/WASHER UNDCTR KITCHEN-AID KDTE234GPS0 "Diagnosed faulty pump W11085683, ACU W11305303, sensor W11084121, spray arm W11101428, spray arm WPW10448645. Order parts; ordrng 1 W11084121 (SENSOR) and 1 W11101428 (ARM) and 1 W11305303 (ACU) and 1 WPW10448645 (ARM)"
DISHWASER KITCHEN-AID KDFE104DBL0 Upon arrival cust stated her husband fixed problem. Inspected unit and ran diagnostics. No issue. Everything test ok.