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for Summit, NJ
Jennifer - Summit, NJ
Tony was great and very knowledgeable and friendly I would recommend him and welcome him on back in my home anytime!!!
Very helpful! Prompt and polite. I love the call beforehand to let me know they are on their way.
D.G. - Summit, NJ
Virginia - Summit, NJ
Had to have you back when the replacement was also not working. Customer service was very good with my “not being very happy.” Will continue to use you.
Howard - Summit, NJ
Superb: Fast, friendly and correct.
Top notch service & friendly
Donna - Summit, NJ
Moses took the time to listen to the problem and then figured out what needed to be done. He’s very meticulous, neat and friendly. Really cares about not only fixing the problem but he provides “best practice” recommendations on using the appliance.
Angela - Summit, NJ
The technician was first rate
Jenny - Summit, NJ
I got a lemon. New fridge 2 years old: compressor & evaporator broke down.
"Travers - Summit, NJ
Service good. Fridge now seems to be working properly. However, Jesse Faulkner did not leave a statement from Dan-Marc Appliances describing the work done and especially the date (April 19,2019) and the warrantee for the new parts and labor. We need some documentation in the event the fridge stops functioning again. Please send to me at Summit address.
Felipe was great
Breene - Summit, NJ
Felipe was the best service technician you’ve sent. 2 previous ones poopood me when I mentioned glasses breaking and Felipe found the shards of glass in the drainage pump which no one else checked. He wore shoe covers and was polite. Scheduling was a pain. I was on hold and transferred several times but once he finally got here he did a great job.
Dwight - Summit, NJ
Very happy. Jessie was prompt, courteous and very professional.
Theophilus - Summit, NJ
Tech was knowledgeable and professional.
Brian - Summit, NJ
Nancy - Summit, NJ
Overall great service. But I would find it much more convenient if the service time-window could be narrowed further in advance.
Alex - Summit, NJ
Fixed my broken ice machine quick and easy.
Nancy - Summit, NJ
Jason arrived as scheduled and was very polite, courteous and informative. Great experience.
Adam - Summit, NJ
Excellent overall service, very knowledgeable, easy to work with.
WASHER WHIRLPOOL WTW8000DW5 Unit checked ok/ customer needs new fill hoses/
DRYER WHIRLPOOL MGD8630HC1 "KG 8/21 checked unit through heating, burner turns on and heat properly. Tested unit through diagnostic mode all components tested properly. No error codes stored. Advised customer vent on home must be cleaned for better performance,Operating as designed"
MICROWAVE WHIRLPOOL KBMS1454SSS3 "KG 8/18 checked microwave found inlet cover melted during use. Needs new inlet cover. Spoke to Robert@techline , he advised unit will be safe to use after inlet cover is replaced file# 7728570418; ordrng 1 W11087199 (covr-inlet)"
REFRIG/FREEZER WHIRLPOOL JF42NXFXDW01 "Made checks found plugged evaporator drain, unplugged evaporator drain defrost evaporator, tested ok..."
WASHER MAYTAG MHW5630HW0 "Motor, control, 2 cc, pf, leaking water ; ordrng 1 W11314361 (MOTOR ) and 1 W11322901 (CONTROL )"
WASHER MAYTAG MHW5500FW1 Needs panel control W10911044 $387.91 ; ordrng 1 W10911044 (panel-cntl)
REFRIGERATOR WHIRLPOOL KRFC302ESS KG 8/12 checked unit found water leaking due to clogged drain. Defrosted ice build up inside freezer and replaced drain tube kit. Unit checked ok.; used 1 W10619951 (grommet) from stock
DISHWASHER JENN AIR JDTSS244GP0 Made checks tested unit spray arms working properly. Advised customer on washing Affresh monthly . Unit tested ok
WASHER MAYTAG MVWB850YG0 Installed parts Tested ok
COOKTOP JENN AIR JGCP436HL00 Made checks needs igniter and burner parts. Ordering parts ; ordrng 4 W10531303 (SCREW)s and 1 W11238758 (IGNITER ) and 1 W11337062 (ORIFICE HOLDER ) and 1 W11337063 (ORIFICE HOLDER )
REFRIGERATOR JENN-AIR JS42NXFXDE01 "Replaced defective light module, tested ok...; used 1 W10908166 (LED LIGHT) from stock"
DISHWASHER KITCHENAID KDTE204EPA4 "KG 3/6 checked dishwasher, cleaned filter, tested through diagnostic mode. Upper spray arm not turning freely to clean items on upper rack. Main wash motor not operating properly. Needs new main wash motor part# W11084657. Customer will call back if additional repair is required.Part$210.00Labor$ 95.00"
DRYER EL WHIRLPOOL WED87HEDW0 KG 2/28 installed filter and housing. Checked unit through cycle. Dryer heating and operating as designed
DISHWASHER JENN AIR JDTSS246GP0 Tightened dishwasher stud and handle. Tested ok
DRYER EL WHIRLPOOL WED87HEDW0 KG 2/21 checked unit found filter screen does not slide into housing properly. Filter sticks out and clothing gets caught on edge during cycle. Needs new filter housing and screen. Unit is stack on top of washer. 2CC; ordrng 1 W10906551 (moisture sensor kit) and 1 WPW10516085 (lint screen)
DRYER MAYTAG MGDC400VW0 Remove from blower plastic open all dryer to take off and check ok.
WASHER MAYTAG MVWB850YG0 Found broken lidCustomer will think about Called safety7727192016
COOKTOP WHIRLPOOL KGCS166GSS2 "AD. Checked unit, found faulty orifice holders and valve. Customer decided not to repair. Collected $125.76 via ccd."
REFRIG/FREEZER KITCHEN AID KBBR306ESS01 "KG 2/14 checked unit found inner metal liner has scratches, customer states unit scratched during delivery, concerned about rusting in future. Spoke to Robert@techline, liner is grey and no touch up for this color. Techline advised that cust contact custcare. Documented service with techline file # 7727150205"
REFRIG/FREEZER WHIRLPOOL WRF560SEHZ00 "Per tech support(SR# 7727067905), replaced defrost heater..."
WASHER WHIRLPOOL GHW9400PW0 "AD. Checked unit, found faulty tub/basket bearing Assy and pump. Ordering parts.; ordrng 1 280187 (PUMP) and 1 W10772607 (TUB ) and 1 W10772618 (OUTER TUB) and 1 WP8181673 (GASKET ) and 1 WP8182650 (PULLY ) and 1 WPW10269756 (BASKET ) and 1 WPW10283361 (NUT)"
REFRIG/FREEZER WHIRLPOOL WRF560SEHZ00 "Removed glue from return air ducts, which melted on to defrost heater. Per tech support(SR# 7727067905), O&i part. 2 count...; ordrng 1 WPW10436849 (heater)"
DISHWASHER WHIRLPOOL WDT730PAHZ0 "KG 2/3 CANCEL, customer states they did not schedule just inquired about service. CANCEL"
WASHER WHIRLPOOL WFW5620HW0 Replace front panel washer light up run test ok
OVEN KITCHEN AID KODE300ESS02 "Made checks ran temp test, tested ok. Also lower cooling is not working and needs new blower W11245567. Customer does not want blower replaced at this time."
DISHWASHER WHIRLPOOL n/a "KG 1/28 CANCEL arrived at cust, he stated he CANCEL with Office"
REFRIG/FREEZER WHIRLPOOL KSSS36QMX00 Replaced icemaker assembly(leaking)...
WALL OVEN KITCHEN AID KEBU208SSS03 KG 1/23 installed door gasket. Unit door closing properly.
REFRIG/FREEZER WHIRLPOOL KFCS22EVBL1 KG 1/21 checked unit found water leaking due to clogged drain. Replaced drain tube and defrost ice build up blocking drain. Unit checked okS-Code 38253 cover 100% parts.; used 1 W10619951 (grommet) from stock
DISHWASHER WHIRLPOOL KDTM354ESS3 "AD. Checked unit, found faulty upper rack left rail. Replaced defective rail. Unit tested ok. Collected $296.05 via check#148"
WASHER WHIRLPOOL WTW4800XQ4 Running off balance loads washer check ok
DISHWASHER KITCHEN-AID KDTE104EBL1 KG 1/3 holding parts will complete service on 1/6; schdld next appmnt for 1/6 MON !
WASHER WHIRLPOOL WFW5620HW0 Need DESPENCER leaking water; ordrng 1 W11318755 (DESPENCER )
REFRIG/FREEZER WHIRLPOOL KBFS20ECMS00 "Made checks” found defective ice maker, replaced defective ice maker, tested ok...; used 1 W10884390 (ICEMAKER) from stock"
REFRIG/FREEZER JENN-AIR JFC2089WEP11 "Ice maker arm fell off & was in off position, reinstalled, tested ok..."
WASHER MAYTAG MVWC2008W1 Washer run off balance load for too long I reset the control run diagnostics test washer check ok
DISHWASHER KITCHEN-AID KDTE104EBL1 KG 12/26 checked unit found control board not responding and main wash motor making clicking noise does not start. Needs new motor and control; ordrng 1 W10854225 (cntrl-elec) and 1 W11085683 (pump&motor)
REFRIG/FREEZER JENN-AIR JFC2089WEP11 "Replaced defective ice maker, tested ok...; used 1 W10884390 (ICEMAKER) from stock"
DRYER AMANA NGD4700YQ0 KG 12/24 checked unit all thermostat checked properly. Timer only heats in sensor setting needs new timer. Customer does not want additional repairs at this time
DRYER WHIRLPOOL WGD9400SW2 W10837240Unit needs idler assy. ; ordrng 1 W10837240 (bracket)
WASHER WHIRLPOOL n/a Two-man job to 2CCAneeds a bearing job Customer declined repair
DISHWASHER JENN AIR JDTSS243GX0 Replaced broken seal. Tested ok
DISHWASHER KITCHENAID KDTE334GPS0 Made checks found no error codes in diagnostics. Tested unit spray arms rotating and working as design. Instructed customer on running hot water at sink before running dishwasher and cycle uses. Tested ok
WALL OVEN KITCHEN AID KEBU208SSS03 Replaced lower oven door gasket. Tested ok
MICROWAVE KITCHENAID KMHC319ESS3 "Replaced faulty interlock assembly and thermal fuse. Tested ok. Labor and interlock covered under S13638; used 1 W10138793 (FUSE THERMAL), and 1 W11244490 (INTERLOCK) from stock"